Vitality Bowls Lafayette

I only gave them 2 stars because the bowls.are actually good. This place really needs to hire more staff. There's no way this place can run efficiently with only 1 person. It does not take 20 minutes to make a single bowl. Why, because the only employee is helping customers, handing out online orders, making the food, taking care of in-store things. Its good but not good enough to wait 30 minutes for. I see there's a lot of negative reviews and im sure most of those customers do not come back, if this place doesn't improve, I dont see it lasting much longer.

Atmosphere: 3

Food: 5

Service: 1

Smoothy was great, but a 20 minute wait for a smoothy order is mind blowlingly long. I think y’all need to hire an operations manager from Jamba Juice to show you the light. If I had been told 20 minutes when I placed my order, I probably would have decided to pass.

Atmosphere: 3

Food: 5

Service: 1

Took more than 40 minutes to get a salad bowl. Very expensive

Atmosphere: 1

Food: 1

Service: 1

Today Vitality Bowl essentially stole nearly $25 from me. $10 in add ons, used $10 coupon. The product they delivered isn’t even what I ordered (ordered açaí which is purple, got hot pink which I imagine is dragon fruit), no customizations included or add ons that I paid for. It’s entirely inedible - the bowl is sweet, what I ordered is tart.

I can only imagine this place a money laundering operation because they do not care about quality of product, customer service, timeliness of service and there no way to contact management - you can only talk to the people in the store who will tell you they ARE the store manager.

You can order in person on the kiosk, on their app, or a third party service and the order will take upwards of 30 minutes before it’s ready. Usually there is only one employee onsite and they look quite young to be managing on their own and ripe opportunity for slacking off…

The staff hide behind the prep area and give you a dirty look as soon as you walk into their workplace, they will watch and wait a few minutes and if you do not approach the kiosk they come out. You can see their display, and sometimes there are no pending orders and they hide back there…Everyone has a bad attitude.

Vitality Bowls offer a ton of customizations and never deliver. Some of the customizations are visible, some are flavor and they are always lacking. If you ask about it, be prepared for a snarky attitude for asking for WHAT YOU PAID FOR AND PAID EXTRA FOR and because they didn’t pay attention and got it wrong - frustration should be directed at self, and not at the customer and basically try to guilt them to walking away without what you paid for. Today I got no of my add ons or customizations, and in fact they EXCLUDED toppings and gave me the entirely wrong bowl base.

I’ve even gone out to Pleasant Hill which offers a bit more consistency in actually received WHAT you order and UNDER 45 minutes and ACKNOWLEDGEMENT from employees This business is seriously a scam.

I’ve spent more money than I should have at this place and give them the benefit of the doubt that they’ll turn a new page but it just keeps getting worse and worse. This is the final straw.

STAY AWAY. If you have to interact with the staff, they will ruin your day. Waiting forever for your order will ruin your day and disrupt plans, on top of all that it is expensive, inconsistent, and if you are lucky you will actually get what you paid for. It will ruin your day and frustrate you in nearly everyway.

If this is the care they are demonstrating with customers, product, and service I can only imagine what the cleanliness is like and how they manage all the allergens in their workspace with this level of care and detail.

Atmosphere: 1

Food: 1

Service: 1

Employee on duty on Monday May 26th did not really acknowledge me and took 20 minutes to make my order despite me being the only person in the store. Very disappointed as I love açaí and drove all the way from Piedmont to try this place. Writing this review as I’m waiting for my 1 item order to be finished.

Atmosphere: 1

Food: 1

Service: 1

Employees did not even greet and totally ignored us. We waited at the lobby while they were inside texting on their cell so we walked out after waiting for 5 mins..

Atmosphere: 1

Service: 1

Horrendous customer service, they serve food you didn't order, and refuse to provide refunds.

Worst acai Bowl I had in this chain. No bananas, tons of honey and very little dry soggy granola.

Atmosphere: 1

Food: 1

Service: 1

failing bad business that will happily take your money on their way down

Atmosphere: 1

Food: 1

Service: 1

!!You are expected to wait for an hour to get your order!!

Atmosphere: 1

Food: 2

Service: 1

Over an hour waiting for a bowl is absolutely ridiculous.

Atmosphere: 1

Food: 1

Service: 1

Self checkout then pick up the food at the counter? Why is there a tip option? Am I tipping myself for doing the work?

Atmosphere: 1

Food: 1

Service: 1

The bowls we got, after waiting quite a while and not receiving the water we asked for, were nothing like the descriptions on the menu. Super greens were actually a few soggy mixed greens, steak was thin flanks of what seemed like old sliced deli meat, hardly any toppings. The açaí bowl had just a sprinkle of toppings, was otherwise just a smoothie in a paper bowl. The prices were insane for what we ordered. Service slow and unfriendly. Will never go back.

Atmosphere: 2

Food: 1

Service: 2

They always get your order wrong. ALWAYS. Waste of money. Dont even bother going here.

Atmosphere: 1

Food: 3

Service: 1

Fresh juices and delicious Ice cream

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Vitality Bowl, Fruit