El Pollo Loco
25371 Alicia Pkwy, Laguna Hills
(949) 460-9379
Recent Reviews
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My experience is food quality, such as the conditions of the rice ( dryness), and chicken over cooked.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Chips and Guacamole
Very very chicken, ofina!
Atmosphere: 5
Food: 5
Service: 5
I see that they have new employees. That's a plus ,the last ones would stop Saling chicken before 8 pm and they do t close till 11pm .now there's chicken all the way till you close and some .clean place good food and gre a t service..........
Vegetarian options: They have beans rice Mac and cheese chips and dip is avocado cheese ðf g gģhĥ
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Salsas, Churro, Chips, Chips and Guacamole, Burrito, Pozole Bowl
Everyone is always very nice and the food is fresh and fast. Highly recommend this location
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Guacamole, Chicken Avocado, Baja Shrimp Taco
Omar the cashier is very kind, very generous, and very attentive and overall great service I will be coming back more often
Atmosphere: 5
Food: 5
Service: 5
The cashier Omar was very helpful to me as well as very friendly, I was happy to make my day after a day at work, great cashier, put this on
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito
This thanks to the cashier for his service, very good cashier, he was super friendly and very attentive to me and my family, thank you for your excellent attention, cashier
Atmosphere: 5
Food: 5
Service: 5
My chicken was very dry, poorly cut and burned and they did not give me my Receipt.
Atmosphere: 1
Food: 1
Service: 1
Most of the time they mess up the order, wrong tortilla or side item. It may not be the employees fault, maybe they have bad headsets?
The food is great.
Food: 5
Service: 1
Excellent service, very friendly employees and everything very clean
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The chicken is very good and the staff are very good workers, the cashier Omar is very efficient and very friendly!!
Atmosphere: 5
Food: 5
Service: 5
The best chicken
Atmosphere: 4
Food: 5
Service: 4
On Saturday morning I went to Pollo Loco for a family meal and the cashier Omar was very kind to me and had a very nice smile. Everything was perfect. The chicken, beans and rice were all super delicious. I will go to Pollo Loco more times. Excellent cashier.
Glad to see that Evelyn, the most recent mgr who provides excellent customer service, is still there. The staffing consistency really helps. The team seems to work well together and the food is back on track - super tasty. Thank you.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Coleslaw, 8pc Family Meal
Parking: Todo limpio
Atmosphere: 5
Food: 5
Service: 5
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