El Pollo Loco

25371 Alicia Pkwy, Laguna Hills
(949) 460-9379

Recent Reviews

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Charles Johnson

This El Pollo Loco is one of the slowest locations, I have ever been to. Placed an order ahead, showed up on time, and still waited 15 minutes for a burrito, a taco, and 2 pollo bowls. Pollo bowls even sat on the counter getting cold the entire time I waited. This should never happen. People who came in after me, and ordered at the counter, received their food before I did. Very small amounts of overcooked chicken in every item I paid for. Cold churro. Terribly unorganized and I will not return to this location. Total waste of time and money.

Atmosphere: 1

Food: 1

Service: 1

Mark De Binion

El pollo loco, always good, fresh and priced right.

Atmosphere: 5

Food: 5

Service: 5

denise luevano

EL POLLO LOCO WHAT DID YOU DO? THAT CHICKENS A SWAMP OF SLIPPERY GOO!, GREASY ON MY HANDS REGRET ON MY FACE THIS BIRDS A DISGRACE IN A SAD LITTLE CASE FLABBY AND SOGGY NO FLAVOR NO FIGHT JUST LUMP DISAPPOINTMENT IN EVERY BITE SO HERES MY FAREWELL WRAPPED IN A NAPKIN NEVER AGAIN THAT GREASY HAS-BEEN!!

Atmosphere: 1

Food: 1

Service: 1

Erik

2 and a half stars. Idk man the quality fell off hard. It's so bland now. Little to no seasoning. I've continuously tried to give it another try but it doesn't blow me away like back in the day. Just the harsh reality of Pollo loco now. But I suppose I'll still keep coming bc I gotta eat.

Atmosphere: 3

Food: 2

Service: 4

Ezra Bermudez

Pollo Loco pollo loco'd. Great service.

Atmosphere: 5

Food: 4

Service: 5

Jeremy Nicholson

Chicken Tortilla Soup

Food: 5

Service: 5

Dennis Ulrich

Always excellent!

Atmosphere: 5

Food: 5

Service: 5

Julio C. Pinedo Jr.

El Pollo Loco, a semi-fast food chain specializing in Fire-Roasted Chicken and semi-Mexican side orders.
Fairly decent food as long as it's freshly made!

Gregory Veritas

Service was great! I haven't been to El Pollo loco in a few months and I couldn't tell which was the breast and which was the thigh they were both super small and they show me that they were all about the same size chickens on the grill. But, they gave me an drumstick to compensate which was excellent customer service. Notice the size of the breast next to the plastic fork in the photo.

HAWK Khondakar

My experience is food quality, such as the conditions of the rice ( dryness), and chicken over cooked.

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Chips and Guacamole

Sassan Hajrasooliha

Very very chicken, ofina!

Atmosphere: 5

Food: 5

Service: 5

Benjamin Wade

I see that they have new employees. That's a plus ,the last ones would stop Saling chicken before 8 pm and they do t close till 11pm .now there's chicken all the way till you close and some .clean place good food and gre a t service..........

Vegetarian options: They have beans rice Mac and cheese chips and dip is avocado cheese ðf g gģhĥ

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Salsas, Churro, Chips, Chips and Guacamole, Burrito, Pozole Bowl

Nicole Cechini

Everyone is always very nice and the food is fresh and fast. Highly recommend this location

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Guacamole, Chicken Avocado, Baja Shrimp Taco

Ashley

Omar the cashier is very kind, very generous, and very attentive and overall great service I will be coming back more often

Atmosphere: 5

Food: 5

Service: 5

Dennise Galvan

The cashier Omar was very helpful to me as well as very friendly, I was happy to make my day after a day at work, great cashier, put this on

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burrito

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