Palace Bakery

24751 Alicia Pkwy D, Laguna Hills
(949) 768-6252

Recent Reviews

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John Quist

Picked up a birthday cake here and everyone loved it.

Atmosphere: 5

Food: 5

Service: 5

E Y

Nice place to stop by. The cookies were good, and the staff were very friendly!

Atmosphere: 5

Food: 5

Service: 5

Ilnaz Bagheri

I ordered a birthday cake for my son on December 19 for pickup on December 23 at 2:30 PM. When I called at 2:00 PM to confirm, I was told the cake was not ready and that the decoration was still unfinished, even though all decorations had already been provided by me and only needed minor adjustment.

I had to wait about 30 minutes, and the final decoration was rushed and poorly done. Unfortunately, the cake quality was also disappointing it had too much cream, very little fruit, and did not taste good.
Additionally, I was originally quoted a price of $105, but I was charged $200 without any prior explanation, which was very upsetting.
Overall, this experience was stressful and disappointing, especially for a child’s birthday. I expected much better communication, pricing transparency, and quality.

Desirae O'Brien

The lady behind the counter was extremely rude. We ordered a cannoli that had MOLD on the filling. Never in my life have I ever encountered such a thing. Disgusting and will never go back. Please don’t waste your money for old pastries. My boyfriend and I are sick to our stomach.

Food: 1

Service: 1

Shima R

We bought a cream Rolet and dried cookies. Taste was average and i assume they put too much rose water.

Local Customer

⚠️ TERRIBLE SERVICE AND DISHONEST BUSINESS PRACTICES

I placed a prepaid deposit for a custom tall cream cake for 20 people and was told my order was confirmed. I was also promised a follow-up call, but no one ever contacted me.

Two days before my daughter’s birthday, I went to the shop to finalize the details. The cashier spoke with the manager, Pantea, who then said they would no longer honor the original price and demanded a large last-minute increase. When I refused, even refused to sell me a small pre-made cake for my 5-year-old daughter, who was crying and just wanted a cake 😢🎂.

Pantea later arrived in person and blamed me, even though her staff had previously said she was the one who was supposed to follow up. This all happened just 48 hours before my child’s birthday and caused unnecessary stress and disappointment.

After this experience, I now understand why some customers have said they felt the bakery didn’t care and that their cakes were not always fresh. At the time, I didn’t believe it—until it happened to me.

The lack of professionalism, honesty, and empathy—especially from Pantea—was truly shocking. I strongly recommend taking your business elsewhere.

Atmosphere: 1

Food: 1

Service: 1

Laura Santos

The bakery itself it’s really pretty. Clean and the dessert look lovely. I ordered a lemon bar and a couple of different cheesecakes, they were so stale, obviously really old. Really disappointed. Also prices are not listed anywhere.

Atmosphere: 4

Food: 1

Service: 2

Mitra Jamshidpour

Absolutely love this bakery! Everything is always fresh, beautiful made, and taste amazing. The staff is super friendly and helpful and you can really tell put love into everything they bake. Definitely my favorite spot for sweet, highly recommend!

Atmosphere: 5

Service: 5

Ezra Novak

Absolutely amazing! Highly recommend!

Atmosphere: 5

Food: 5

Service: 5

Diana Stephens

Pure delight!
Visually stunning cases filled with one beautiful array of sweets after another.
The refrigerated case holds so many different choices from a single serve Opera cake to a seasonal pumpkin mousse that's glazed orange and round. There's even an assortment of whole cakes and fruit tarts.
Many more visits will be required to enjoy these treats along with the cookies both Turkish specialties and homey favorites. Pistachios galore neatly decorated my favorites.
Don't forget your coffee and ask for a sprinkling of cardamom on top which was offered and enjoyed!

Atmosphere: 5

Food: 5

Service: 5

Dj Esp

They have variety of desserts, I usually go for the prepacked cookies and they have other sweet cakes! Lots of choices to pick from, place is always kept clean and tidy, cashier is friendly too. I’d recommend if you’re craving for some good sweets

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bakery, Pastries, Strawberry Roulade, Wedding Cake, Red Velvet Cake, Pistachio Mousse Cake

Leyla Moslemzadeh

They are selling not fresh products, I bought some sweets the test was so old .

Food: 1

Mojdeh Shafiei

They so nice and a the (lady finger) pastry is amazing 🤩

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bakery, Pastries

Sahar Eskandarifar

Great place to get persian pastries 🍰 👌

Atmosphere: 5

Food: 5

Service: 5

Javid Afkar

Amazing 🤩

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