Can I give ZERO stars? (I remember this particular employee from before and I was thinking, "Wow...she is beyond bad. Her employer must not care to replace her." I thought that she might've left, by now, so decided to take a chance and come back.) I walked in, about ten minutes after opening time. I believe that I was the only customer who had come in since they opened. When I walked in, it was if no sound, no person nothing around her had transpired. She was simply prepping an olive jar...didn't look up, not the slightest, not a word (how about a simple, "Hello." or "I'll be right with you.")...I mean NOTHING. I stood in front of her for about a full clocked 20 to 30 seconds to give her a chance. Never looked up -- NOTHING. This employee, as I have previously witnessed, goes out of her way to disrespect customers. HORRIBLE. I decided to give myself an out. I made up an excuse just to leave the store for a minute and that I'd be right back. She lifted her head and gave an unfriendly, indifferent "Okay." Where did I really go? ACROSS THE STREET to Jersey Mike's to get lunches for me and my family. The owner evidently cannot find another employee to work at the Laguna Woods (El Toro Rd/Calle Sonora) location. Lots of lost business -- my husband and I are just across the street and being from "back east", the whole family are big sub fans. There are many other Subway's in the locality.
Service: 1
Zeyad Ayoub
Ordered online two sandwiches. When I arrived the sandwiches weren't complete, which wasn't a problem. But when I open my sandwiches at home, the Sandwich orders were not made to order, missing fresh vegetables and extra condiments.
Edit post reply: I don't want a half baked apology, it's your responsibility to complete orders to the customers specifications. Being "backed up" isn't an excuse for poor quality control
Food: 1
Service: 1
Recommended dishes: Sandwich
Jason Howell
Only gives 5 minutes of free wifi for laptops.
Babak Yousefi
Subway is subwayNice staff and food is same
Atmosphere: 4
Food: 4
Service: 4
Dim Daniel
Nice place
Dmitrii Danilov
Nice place
Ali Mak
I took my mom there two days ago so she could get her favorite, the cold cut combo sandwich. My experience was made to be a wonderfully positive one, all due to the young man behind the counter who was also the sandwich artist who put my mom's sandwich together. Eric is a young man around 20, but his demeanor and customer service by far exceed that of his cohorts. At the time that our youth cannot even pried away from their mobile devices and Tic Toc, Eric was handling the store all by himself ( Hey Subway, this kid is upper management material, allow him to grow). The place was clean, and Eric was friendly and welcoming. He followed my mother's extra demanding and detailed order to take out the inside of the bread before making the sandwhich and cutting it into 4 pieces, and so on. Eric followed my mom's requests with a pleasant and kind attitude. Basically, Eric turned an ordinary visit to the local Subway into an extraordinary experience at the local Subway. Thank you for being kind and patient with my mother, Eric. I wish you the best, young man.!
Atmosphere: 4
Food: 4
Service: 5
Joon Choi
I was served by the man who looked very up set at the shop today which was okayed with me but he was not wearing the mask, he was wearing disposable gloves while he is preparing sandwich, open thecash register and counting the money. He never dispose uesd gloves for threecoustmers including me. I could not believe my eye what I saw this evening at the shop. I paid $7.26 for my sandwich but I couldn't eat it but I put in my garbage can. I went to buy my sandwiches couple of times but when I saw this unhealthy way to prepare the foods, I would not go back again. He should go back his sanitation class. I was there 6/16/2022 7:36:53 pmand
Sue H
Good food, made to order. Only reason for 4 stars is that only one choice of bread (wheat) available on our visit.
Curtis Miles
I'm giving the subway a three-star because they have a door that at one point was bathroom access but closed it down for covid and still has not opened it. I'm not sure that it is legal to not have a public restroom and a place for eating. We need to use restrooms and wash our hands before we eat!
Got both sandwiches completely wrong.Paid for avocado- none was on.Added cucumber and tomatoes when it was not specified to. (Mother is allergic to tomatoes)Did not add any extra sauces. The one sauce that was given, was only on half the sandwich.No cheese, when specified to.Not toasted, when specified to.No seasonings, when specified to.No olives, onion and cilantro, when specified to.Overall- completely messed up my order.I suggest not ordering pickup, as they won’t listen to a single thing you pay for. Rather go into the store and make sure they do it correctly in front of you.I am not a picky person, and don’t like making messes. But how wrong they got both sandwiches, especially when they added something I didn’t request due to allergy, was not something I could deal with.
Daniel Jamaica
Great service
Kamari O
One of my main places to grab something to eat. very good location, well organised, and fantastic customer service. I recommend this place!
Can I give ZERO stars? (I remember this particular employee from before and I was thinking, "Wow...she is beyond bad. Her employer must not care to replace her." I thought that she might've left, by now, so decided to take a chance and come back.) I walked in, about ten minutes after opening time. I believe that I was the only customer who had come in since they opened.
When I walked in, it was if no sound, no person nothing around her had transpired. She was simply prepping an olive jar...didn't look up, not the slightest, not a word (how about a simple, "Hello." or "I'll be right with you.")...I mean NOTHING. I stood in front of her for about a full clocked 20 to 30 seconds to give her a chance. Never looked up -- NOTHING. This employee, as I have previously witnessed, goes out of her way to disrespect customers. HORRIBLE.
I decided to give myself an out. I made up an excuse just to leave the store for a minute and that I'd be right back. She lifted her head and gave an unfriendly, indifferent "Okay."
Where did I really go? ACROSS THE STREET to Jersey Mike's to get lunches for me and my family. The owner evidently cannot find another employee to work at the Laguna Woods (El Toro Rd/Calle Sonora) location. Lots of lost business -- my husband and I are just across the street and being from "back east", the whole family are big sub fans. There are many other Subway's in the locality.
Service: 1
Ordered online two sandwiches.
When I arrived the sandwiches weren't complete, which wasn't a problem. But when I open my sandwiches at home, the Sandwich orders were not made to order, missing fresh vegetables and extra condiments.
Edit post reply:
I don't want a half baked apology, it's your responsibility to complete orders to the customers specifications. Being "backed up" isn't an excuse for poor quality control
Food: 1
Service: 1
Recommended dishes: Sandwich
Only gives 5 minutes of free wifi for laptops.
Subway is subwayNice staff and food is same
Atmosphere: 4
Food: 4
Service: 4
Nice place
Nice place
I took my mom there two days ago so she could get her favorite, the cold cut combo sandwich. My experience was made to be a wonderfully positive one, all due to the young man behind the counter who was also the sandwich artist who put my mom's sandwich together. Eric is a young man around 20, but his demeanor and customer service by far exceed that of his cohorts. At the time that our youth cannot even pried away from their mobile devices and Tic Toc, Eric was handling the store all by himself ( Hey Subway, this kid is upper management material, allow him to grow). The place was clean, and Eric was friendly and welcoming. He followed my mother's extra demanding and detailed order to take out the inside of the bread before making the sandwhich and cutting it into 4 pieces, and so on. Eric followed my mom's requests with a pleasant and kind attitude. Basically, Eric turned an ordinary visit to the local Subway into an extraordinary experience at the local Subway. Thank you for being kind and patient with my mother, Eric. I wish you the best, young man.!
Atmosphere: 4
Food: 4
Service: 5
I was served by the man who looked very up set at the shop today which was okayed with me but he was not wearing the mask, he was wearing disposable gloves while he is preparing sandwich, open thecash register and counting the money. He never dispose uesd gloves for threecoustmers including me. I could not believe my eye what I saw this evening at the shop. I paid $7.26 for my sandwich but I couldn't eat it but I put in my garbage can. I went to buy my sandwiches couple of times but when I saw this unhealthy way to prepare the foods, I would not go back again. He should go back his sanitation class. I was there 6/16/2022 7:36:53 pmand
Good food, made to order. Only reason for 4 stars is that only one choice of bread (wheat) available on our visit.
I'm giving the subway a three-star because they have a door that at one point was bathroom access but closed it down for covid and still has not opened it. I'm not sure that it is legal to not have a public restroom and a place for eating. We need to use restrooms and wash our hands before we eat!
Restaurantji Recommends
Great service and food
Got both sandwiches completely wrong.Paid for avocado- none was on.Added cucumber and tomatoes when it was not specified to. (Mother is allergic to tomatoes)Did not add any extra sauces. The one sauce that was given, was only on half the sandwich.No cheese, when specified to.Not toasted, when specified to.No seasonings, when specified to.No olives, onion and cilantro, when specified to.Overall- completely messed up my order.I suggest not ordering pickup, as they won’t listen to a single thing you pay for. Rather go into the store and make sure they do it correctly in front of you.I am not a picky person, and don’t like making messes. But how wrong they got both sandwiches, especially when they added something I didn’t request due to allergy, was not something I could deal with.
Great service
One of my main places to grab something to eat. very good location, well organised, and fantastic customer service. I recommend this place!
Friendly helpful staff.
Loading...