Chipotle Mexican Grill
32391 Golden Lantern, Laguna Niguel
(949) 272-5605
Recent Reviews
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Don’t come to this chipotle when this dude is here. He is gonna take your money and give you nothing I asked for double white rice and beans and he gave me half a scoop of everything and he is gonna take all your money for nothing.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burrito Bowl
Closed for remodel.
Huge burritos!!!
I got a gift card to this restaurant and it was not bad. I prefer a set down full service restaurant. My friends love this place.
Atmosphere: 3
Food: 4
Service: 4
I came to pick up the order, said the name of the client, the worker said that he would take care of this order, after me another girl comes up, he tells her the same thing and starts preparing her order and gives it to her within a minute, then starts taking orders from the hall, I repeated again that I came to pick up this order, well, what did he say that he would take care of it, I gave this order in the end after 15 minutes, a very unpleasant experience, either the person is racist towards me or he didn’t care about me because couriers are second class for them, in general, I really hope that the administration will pay attention and sort this out
Service: 1
I came to pick up the order, said the name of the client, the worker said that he would take care of this order, after me another girl comes up, he tells her the same thing and starts preparing her order and gives it to her within a minute, then starts taking orders from the hall, I repeated again that I came to pick up this order, well, what did he say that he would take care of it, I gave this order in the end after 15 minutes, a very unpleasant experience, either the person is racist towards me or he didn’t care about me because couriers are second class for them, in general, I really hope that the administration will pay attention and sort this out
Service: 1
Come here if you want a lack of customer service and small portions
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burrito Bowl
burritos always come out falling apart because they wrap them so carelessly
Atmosphere: 2
Food: 2
Service: 2
I’ve unfortunately had nothing but poor experience at this chipotle, they are often out of items and the staff time and time again has always been rude. Today the card reader was not cooperating with my phone and instead of trying to help troubleshoot they stood there and stared at me. When I asked if the could please try to reset the machine (as I also reset my phone) they said no it’s your phones fault the machine has been working all day. The situation could have just been handled so much kinder than it was especially since I was juggling a toddler and am 8m pregnant as this all was happening.
Atmosphere: 1
Food: 2
Service: 1
dirty tables, server had an attitude, cashier had an attitude, who is managing this place?? most businesses go out of box because of bad management. no happy employees here. negative energy vibe. Fire everyone and hire happy grateful people
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Burrito Bowl, Queso, Chips
Every visit they're out of a key ingredient. For example, last week was salsa and guacamole, this week was cheese and sour cream. Mgmt doesn't seem to care about prep.
Atmosphere: 4
Food: 2
Service: 1
Restaurantji Recommends
I like chipotle I think many other locations are very nice, quick and easy, however this location was very skimpy, lacked good service and the food looked absolutey horrendous. The quesdilla was overcooked, the tacos had ingredients I didn’t ask for and my server messed up my order the first time. We waited 20 minutes for our food. It was not good. The food was smashed and the server gave me hardly any chicken.
Atmosphere: 1
Food: 1
Service: 1
Great food, fast service and good atmosphere
Atmosphere: 5
Food: 5
Service: 5
I am slowing losing confidence and patience with this location as it pertains to online orders. I am shocked at how easy it is to screw up orders that are so easy.I place my order online due to the limited time I have available during my lunch break, that I don’t have time to stand in line to placemy order to ensure that they get it correct.
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: Burrito Bowl
Tasty beef barbacoa burrito with veggies, rice, beans, cheese, and sour cream
Vegetarian options: You can get all items on menu without meat and they make it in front of you
Wheelchair accessibility: On the first floor with handicap access
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl, Chips & Guacamole
Great customer service.
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