El Pollo Loco

Service is good, good costumer service

Atmosphere: 4

Food: 4

Service: 4

Good food

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Original Pollo Bowl

El Pollo Loco on Greenfield in Laguna Niguel is one of the best locations in our area. Isabel is the manager and we must say that we've had nothing but a wonderful experience with her, every time we've come here. One time, we were shorted during our drive-through order and we called her, and she immediately took care of it and then some! This evening we were back again and she was so kind to tell us all about their specials and to give us a coupon. She is so professional, courteous, and welcoming! If you want a good Apollo experience come to the Greenfield location, ask for Isabel, you won't be disappointed!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Guacamole, 4pc Half Chicken Meal, Chips and Guacamole, Rotisserie Chicken

Michael, was very friendly and helpful with the suggesting some items on the menu since I was indecisive.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Mexican Caesar Bowl

Ordered a large chips and guacamole didn't get my chips also ordered 4 salsa only gave me 2 of them. Total disappointment to get home and find $5 of my order missing. Will not return to this location.

Atmosphere: 2

Food: 3

Service: 1

I was very disappointed in the chicken salad. Not enough chicken.

Atmosphere: 1

Food: 1

Service: 1

This and the other location in Mission Viejo have the most intense, OFFENSIVE toilet smell ever! They reek of sewer. We felt like the building was going to blow up if someone lights a match! Whats worse is they have poor ventilation and air conditioning. These restaurants need to be reported to City/County health departments very soon!
We are not going back there.

Atmosphere: 2

Food: 3

Service: 3

I tried the tacos dorados and really enjoyed them. The person who took care of me made me feel very good

Vegetarian options: You can order what you like without meat

Parking: Easy access

Kid-friendliness: I believe that the dishes have the appropriate nutrients that children need.

Wheelchair accessibility: There is access for disabled people

Atmosphere: 5

Food: 5

Service: 5

Good overall

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Mexican Caesar Bowl

Tasty grilled chicken

Atmosphere: 5

Food: 5

Service: 5

Very good service!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Rotisserie Chicken

Very good person and good treatment

Atmosphere: 5

Food: 5

Service: 5

The restaurant is very cozy, and the chicken and its side dishes are very delicious!!

Parking: There is enough parking!

Great drive thru service today !

Atmosphere: 5

Food: 5

Service: 5

El Pollo Loco has great customer service and delicious shredded chicken tacos. Highly recommended!