KFC
30071 Alicia Pkwy, Laguna Niguel
(949) 249-1871
Recent Reviews
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The team was super responsive.
Atmosphere: 5
Food: 5
Service: 5
Signed up with the app to get the free bucket. Yummy!
Atmosphere: 3
Food: 5
Service: 5
Great quick food. Friendly service.
Food: 5
Service: 5
I couldn’t eat the fries. Most of them had dark or greenish ends, which is usually a sign of poor quality or old potatoes. It didn’t look safe or appetizing at all. Really disappointing.
Atmosphere: 2
Food: 1
Service: 2
The cashier had a bad attitude, and the chicken had a weird smell to it.
Very rude staff and extremely poor customer service. Disappointed with my experience.”
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Sandwich
Wheelchair accessibility: Good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mashed Potato, Mac & Cheese, Kentucky Fried, Gravy, Wing, Pieces of Chicken, Mashed Potatoes, Fried Chicken, Cole Slaw, Kentucky Fried Wings, Pot Pie Combo
Whoever is managing this shop keeps hiring people who hate their jobs and their customers and it really shows. I would like to come here more but forced to avoid this place because I don't trust them with my food.
Atmosphere: 1
Food: 2
Service: 1
Rude & unprofessional
This is a positive comment for Ms. Estefania, positive, is a very kind and helpful person, educated and looks like she loves her job...
If all the people who were in charge of a business were like this, everyone would want to eat in this type of business...
Thank you Estefania....
Service: 5
Restaurantji Recommends
I just went through the drive thru, and my order was all wrong. They ask me first, what do I want for my two sides, I said mash potatoes and coleslaw for the two orders. I got one order with coleslaw and other order with mash potatoes. I also didn't get the two pieces of chicken only one thigh. Not the best service tonight. I've been there several times, and I hope the service gets better. I'm still hungry!
Parking: Plenty of parking
Atmosphere: 3
Food: 2
Service: 1
Recommended dishes: Gravy, Mashed Potatoes, Fried Chicken
Customer service is extremely bad. Workers have no patience with customers, are disrespectful and speak to customers like children. There was no line however we were rushed to order. Service worker attempted to cut me off after putting in my first meal before allowing me to ask for my second meal. Our drinks were watered down. (While waiting for our food another car came and the worker spoke to the car behind us the same way)
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Sandwich, Chicken Sandwich, Mashed Potatoes, Fried Chicken
I live in Spain and I am thinking KFC in the US are the same quality we have in Europe. The crispy is so harder, the taste is not good, the french fries too salty !
And the restaurant smells bad and not clean.
I don't are is going KFC here in California, but the top management need to look what is wrong.
My wife trash the food, and believe me, it's hard for her to trash food .
Atmosphere: 1
Food: 1
Service: 3
The food tastes good, it's sad to see such a dirty place, all the tables are dirty, all the chairs are dirty, the bathroom is even covered in cobwebs, the staff stops eating to serve people, however once the people get off, they lie down on the seats.
The food tastes good, it is sad to see a place so dirty, all the tables dirty, all the chairs dirty, the bathroom even with cobwebs, the staff stops eating to serve, however once the people come down, they lie down in the seating.
Atmosphere: 1
Food: 4
Service: 1
Needs to be little cleaner, scary sometimes because needs to be cleaner, thx
Atmosphere: 4
Food: 5
Service: 4
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