Very rude staff and extremely poor customer service. Disappointed with my experience.”
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Sandwich
Barbara Byrd
Wheelchair accessibility: Good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mashed Potato, Mac & Cheese, Kentucky Fried, Gravy, Wing, Pieces of Chicken, Mashed Potatoes, Fried Chicken, Cole Slaw, Kentucky Fried Wings, Pot Pie Combo
Joon Choe
Whoever is managing this shop keeps hiring people who hate their jobs and their customers and it really shows. I would like to come here more but forced to avoid this place because I don't trust them with my food.
Atmosphere: 1
Food: 2
Service: 1
Jahangir Amiri
Rude & unprofessional
BULMARO05
This is a positive comment for Ms. Estefania, positive, is a very kind and helpful person, educated and looks like she loves her job... If all the people who were in charge of a business were like this, everyone would want to eat in this type of business... Thank you Estefania....
Service: 5
Anna Marie Flowers
I just went through the drive thru, and my order was all wrong. They ask me first, what do I want for my two sides, I said mash potatoes and coleslaw for the two orders. I got one order with coleslaw and other order with mash potatoes. I also didn't get the two pieces of chicken only one thigh. Not the best service tonight. I've been there several times, and I hope the service gets better. I'm still hungry!
Customer service is extremely bad. Workers have no patience with customers, are disrespectful and speak to customers like children. There was no line however we were rushed to order. Service worker attempted to cut me off after putting in my first meal before allowing me to ask for my second meal. Our drinks were watered down. (While waiting for our food another car came and the worker spoke to the car behind us the same way)
I live in Spain and I am thinking KFC in the US are the same quality we have in Europe. The crispy is so harder, the taste is not good, the french fries too salty ! And the restaurant smells bad and not clean.
I don't are is going KFC here in California, but the top management need to look what is wrong.
My wife trash the food, and believe me, it's hard for her to trash food .
Atmosphere: 1
Food: 1
Service: 3
Nohemi Sanchez Quezada
The food tastes good, it's sad to see such a dirty place, all the tables are dirty, all the chairs are dirty, the bathroom is even covered in cobwebs, the staff stops eating to serve people, however once the people get off, they lie down on the seats. The food tastes good, it is sad to see a place so dirty, all the tables dirty, all the chairs dirty, the bathroom even with cobwebs, the staff stops eating to serve, however once the people come down, they lie down in the seating.
Atmosphere: 1
Food: 4
Service: 1
Mashallah Nowzari
Needs to be little cleaner, scary sometimes because needs to be cleaner, thx
Cristina in the drive thru has a very bad attitude if she really doesn't like working at KFC why even bother coming to work with an ugly attitude. I was placing an order through the drive thru when she started giving me an ugly attitude that I didn't like at all you guys should really discipline your employees. Won't be coming back to this location..
Carol Forsythe
I’ve loved KFC for ages, but not anymore. This is the 4th time I’ve ordered & it was NOT a tasty meal. Original chix was overcooked, too browned & tough & tasted like they’re using OLD oil for cooking. Mashed potato’s are watery & corn was so overcooked & tough I could not eat. Chix does not taste freshly cooked, more like its days old. All the dishes taste like they are old. It does not make for an enjoyable experience & I won’t be ordering any food from the KFC on Alicia Parkway in Laguna Niguel ever again. I do not recommend this particular KFC at all.
Michael Lam
Your basic KFC, food was good. The service was nice, but the dining area was closed at 9 pm.
Food: 3
Service: 3
Paloma Segovia
Very bad service, they asked me the option of my chicken. When I got to the window, they told me that there was none of what I had ordered and they still told me that if I wanted to wait 20 minutes, the employees were very unpleasant. I would not buy more KFC.
Atmosphere: 1
Food: 1
Service: 1
RM C
Terrible customer service & management! Chicken very greasy, female manager on phone cussing loud in Spanish as if we gringos don’t know Spanish. AVOID!
Very rude staff and extremely poor customer service. Disappointed with my experience.”
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Sandwich
Wheelchair accessibility: Good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mashed Potato, Mac & Cheese, Kentucky Fried, Gravy, Wing, Pieces of Chicken, Mashed Potatoes, Fried Chicken, Cole Slaw, Kentucky Fried Wings, Pot Pie Combo
Whoever is managing this shop keeps hiring people who hate their jobs and their customers and it really shows. I would like to come here more but forced to avoid this place because I don't trust them with my food.
Atmosphere: 1
Food: 2
Service: 1
Rude & unprofessional
This is a positive comment for Ms. Estefania, positive, is a very kind and helpful person, educated and looks like she loves her job...
If all the people who were in charge of a business were like this, everyone would want to eat in this type of business...
Thank you Estefania....
Service: 5
I just went through the drive thru, and my order was all wrong. They ask me first, what do I want for my two sides, I said mash potatoes and coleslaw for the two orders. I got one order with coleslaw and other order with mash potatoes. I also didn't get the two pieces of chicken only one thigh. Not the best service tonight. I've been there several times, and I hope the service gets better. I'm still hungry!
Parking: Plenty of parking
Atmosphere: 3
Food: 2
Service: 1
Recommended dishes: Gravy, Mashed Potatoes, Fried Chicken
Customer service is extremely bad. Workers have no patience with customers, are disrespectful and speak to customers like children. There was no line however we were rushed to order. Service worker attempted to cut me off after putting in my first meal before allowing me to ask for my second meal. Our drinks were watered down. (While waiting for our food another car came and the worker spoke to the car behind us the same way)
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Sandwich, Chicken Sandwich, Mashed Potatoes, Fried Chicken
I live in Spain and I am thinking KFC in the US are the same quality we have in Europe. The crispy is so harder, the taste is not good, the french fries too salty !
And the restaurant smells bad and not clean.
I don't are is going KFC here in California, but the top management need to look what is wrong.
My wife trash the food, and believe me, it's hard for her to trash food .
Atmosphere: 1
Food: 1
Service: 3
The food tastes good, it's sad to see such a dirty place, all the tables are dirty, all the chairs are dirty, the bathroom is even covered in cobwebs, the staff stops eating to serve people, however once the people get off, they lie down on the seats.
The food tastes good, it is sad to see a place so dirty, all the tables dirty, all the chairs dirty, the bathroom even with cobwebs, the staff stops eating to serve, however once the people come down, they lie down in the seating.
Atmosphere: 1
Food: 4
Service: 1
Needs to be little cleaner, scary sometimes because needs to be cleaner, thx
Atmosphere: 4
Food: 5
Service: 4
Restaurantji Recommends
Cristina in the drive thru has a very bad attitude if she really doesn't like working at KFC why even bother coming to work with an ugly attitude. I was placing an order through the drive thru when she started giving me an ugly attitude that I didn't like at all you guys should really discipline your employees. Won't be coming back to this location..
I’ve loved KFC for ages, but not anymore. This is the 4th time I’ve ordered & it was NOT a tasty meal. Original chix was overcooked, too browned & tough & tasted like they’re using OLD oil for cooking. Mashed potato’s are watery & corn was so overcooked & tough I could not eat. Chix does not taste freshly cooked, more like its days old. All the dishes taste like they are old. It does not make for an enjoyable experience & I won’t be ordering any food from the KFC on Alicia Parkway in Laguna Niguel ever again. I do not recommend this particular KFC at all.
Your basic KFC, food was good. The service was nice, but the dining area was closed at 9 pm.
Food: 3
Service: 3
Very bad service, they asked me the option of my chicken. When I got to the window, they told me that there was none of what I had ordered and they still told me that if I wanted to wait 20 minutes, the employees were very unpleasant. I would not buy more KFC.
Atmosphere: 1
Food: 1
Service: 1
Terrible customer service & management! Chicken very greasy, female manager on phone cussing loud in Spanish as if we gringos don’t know Spanish. AVOID!
Atmosphere: 1
Food: 1
Service: 2
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