Always fast and friendly here. Clean and holiday spirited. The employees do their job as expected and could always be more interactive but no complaints here.
Atmosphere: 5
Food: 5
Service: 4
adriana sarmiento
I wait in line for 20 minutes. They said something was wrong with their system and they were fixing it and it would be just a few minutes. This of course is no fault of the employees. However, the guy on the drive-through could have been much nicer about everything and had a better sense of customer service. Once I finally got my food, they had forgotten one item plus they didn’t give me my receipt. I had to ask for it.
The fries were undercooked and totally disgusting! The burger was cold, and the bread was a bit hard around the edges.
Probably the worst experience I have had at a McDonald’s
Food: 1
ebrahim farhoumand
Too much ice in my drink ! Not that much French fries ? Not come again
Atmosphere: 4
Food: 3
Service: 2
Jose Munoz
Horrible Customer Service and their quality of food was horrible! I wouldn’t recommend it.
Atmosphere: 1
Food: 1
Service: 1
John HF
Spicy McChicken is my go to
Alex Tokatlian
Worst McDonald’s ever Takes forever to ever get ur food Or a pick up order can’t be done correctly
Atmosphere: 1
Food: 1
Service: 1
Harrell Reznick
I went to the McDonald’s on Union Avenue in Tacoma, along with my son and daughter-in-law. There were two pick up windows and the guy who took my credit card did not tell us which window to get our food from. We waited 20 minutes while at least 10 other people got their orders. Finally, an employee asked what we ordered, but then said that that he knew. When we try to complain about the poor service, he said that the food was being cooked to order. A second employee then came out and told us that the first employee had given our order to someone else, so he lied. He also had a attitude. The second employee apologized and we asked to speak to the manager. She also had an attitude and later accused us of making racial comments to her and the first employee, both of whom were African-American. This was emphatically, not true, so both of them lied about that as well. When my son called a general number to complain about the service, the guy on the phone accused him of making racially charged statements, even though he only had access to video, not any audio recording. At no time did we make any racial comments or curse words. We only went to McDonald’s in the first place because we got into town from the airport at 1 o’clock and McDonald’s was the only restaurant open. These people should be fired.
Atmosphere: 1
Food: 2
Service: 1
Brett Macomber
This is a terrible McDonald's. The dining room doesn't open until 8am, service is consistently poor. Today I waited 20 minutes for a table service order only to find they totally lost it. Had to go to the counter and ask for my food.
Atmosphere: 1
Food: 2
Service: 1
Arceo Tolentino
Not bad
Carla Elizabeth Espinoza
I went in to pick up an uber order. Didn’t acknowledge the customer waiting to order then took another delivery driver who was waiting after me. I felt ignored. Ran late on my delivery. I understand working customer service is difficult but I Hope the service can improve.
Always fast and friendly here. Clean and holiday spirited. The employees do their job as expected and could always be more interactive but no complaints here.
Atmosphere: 5
Food: 5
Service: 4
I wait in line for 20 minutes. They said something was wrong with their system and they were fixing it and it would be just a few minutes. This of course is no fault of the employees. However, the guy on the drive-through could have been much nicer about everything and had a better sense of customer service. Once I finally got my food, they had forgotten one item plus they didn’t give me my receipt. I had to ask for it.
The fries were undercooked and totally disgusting! The burger was cold, and the bread was a bit hard around the edges.
Probably the worst experience I have had at a McDonald’s
Food: 1
Too much ice in my drink !
Not that much French fries ?
Not come again
Atmosphere: 4
Food: 3
Service: 2
Horrible Customer Service and their quality of food was horrible! I wouldn’t recommend it.
Atmosphere: 1
Food: 1
Service: 1
Spicy McChicken is my go to
Worst McDonald’s ever
Takes forever to ever get ur food
Or a pick up order can’t be done correctly
Atmosphere: 1
Food: 1
Service: 1
I went to the McDonald’s on Union Avenue in Tacoma, along with my son and daughter-in-law. There were two pick up windows and the guy who took my credit card did not tell us which window to get our food from. We waited 20 minutes while at least 10 other people got their orders. Finally, an employee asked what we ordered, but then said that that he knew. When we try to complain about the poor service, he said that the food was being cooked to order. A second employee then came out and told us that the first employee had given our order to someone else, so he lied. He also had a attitude. The second employee apologized and we asked to speak to the manager. She also had an attitude and later accused us of making racial comments to her and the first employee, both of whom were African-American. This was emphatically, not true, so both of them lied about that as well. When my son called a general number to complain about the service, the guy on the phone accused him of making racially charged statements, even though he only had access to video, not any audio recording. At no time did we make any racial comments or curse words. We only went to McDonald’s in the first place because we got into town from the airport at 1 o’clock and McDonald’s was the only restaurant open. These people should be fired.
Atmosphere: 1
Food: 2
Service: 1
This is a terrible McDonald's. The dining room doesn't open until 8am, service is consistently poor. Today I waited 20 minutes for a table service order only to find they totally lost it. Had to go to the counter and ask for my food.
Atmosphere: 1
Food: 2
Service: 1
Not bad
I went in to pick up an uber order. Didn’t acknowledge the customer waiting to order then took another delivery driver who was waiting after me. I felt ignored. Ran late on my delivery. I understand working customer service is difficult but I Hope the service can improve.
Restaurantji Recommends
Dont bother doing pick-up at this location. By far the slowest option.
Food: 4
Service: 1
Fresh food and great customer service satisfaction 👌
Atmosphere: 5
Food: 5
Service: 5
Best McDonalds staff overall.
Atmosphere: 5
Food: 5
Service: 5
You're typical McDonald's
It is the worst attention, all your employees are inside in the kitchen area, there is no attention ahead, delayed orders.
Service: 1
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