Firehouse Subs El Torro

There's been a few times that I've been told that it'll be 10 or 15 minutes before they can even take my order! Huh?
I can appreciate when they are very busy with a lot of people on site, but when you are just working on phone or online orders, a 30 second pause to take an order isn't out of the question. Especially when the employee that is supposed to be the supervisor is moving like a sloth.
Just poor service. With all of the competition close by it's unacceptable.
Oct. 24, 2024, 2pm

Atmosphere: 3

Food: 3

Service: 1

Both employees are so kind and elegant
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Atmosphere: 5

Food: 5

Service: 5

Great place, very clean. Very friendly staff and delicious sandwiches.

Atmosphere: 5

Food: 5

Service: 5

Vegetarian options: Very limited

Atmosphere: 2

Food: 3

Service: 2

Location was a little hard to find, but staff was friendly and helpful. We ordered online for pickup and it was hot and ready when we got there.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Turkey Bacon Ranch

Went in on 6/7/24 to get a sandwich and it was SO GOOD. The employee helping us was very attentive and overall I liked the decorations and mood the location created.

Parking: You have to park in the lot circling the building then walk to the front of the store because the front faces a busy street.

Kid-friendliness: Kids eat for free some days but they have to be present. Make sure you look for that sign.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Italian

Great sandwiches, clean, staff is very friendly.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Turkey Bacon Ranch, Hero Sub, Firehouse Hero

Taste is good but tiny 3” ( real 3”) sandwiches and soda $10.44 and asking automatically tip at least %15 !!! no thanks any more.

Atmosphere: 3

Food: 4

Service: 3

Subs are definitely better than subway, and Jimmy Johns.

Atmosphere: 3

Food: 4

Service: 4

Recommended dishes: Burgers

Always a fan of firehouse and this one is extremely well laid out and nice. Friendly staff and delicious food

Vegetarian options: Very small if any vegetarian selection. My daughter gets a veggie meal but that's just tomato's and lettuce on a roll. Mostly carbs

Atmosphere: 5

Food: 5

Service: 5

Order clearly says: No tomato, No onion, No ham… as you can see the sandwich has all 3 on it.The employee making it looked high out of his mind. Couldn’t keep his eyes open or his mouth closed. Looked like he was on heroin.I tried to tell the manager Christian, who also sounded high, and he said, “Saying someone is high is discrimination.” What???I feel bad for small business owners, losing their businesses due to lazy, incompetent, drug using employees.Somehow places like In N Out seem to hire quality, professional, hard working staff for a very similar environment.This place won’t stay open long like this. Not to mention a sandwich is $16!That’s insane.

Atmosphere: 1

Food: 1

Service: 1

I walked in 30 mins before closing and was told that any sandwich I get would be cold, even if it's supposed to be a hot sandwich. I was very discouraged from ordering a sandwich by the employees there. So I decided to take my business elsewhere. This would have been my first time trying Firehouse subs but instead I ended up going to Ikes love and sandwiches. This experience left a bad taste in my mouth despite the fact that I didn't get any food. I don't foresee myself giving Firehouse subs another try after this experience.

Atmosphere: 1

Food: 1

Service: 1

Very poor service, counter person not helpful and actually rude. The workers making the sandwiches seem overwhelmed and not happy.Jersey Mikes is much better in all categories.I walked out without food was so upset, never to see my rear in that store again.

Atmosphere: 2

Food: 3

Service: 1

Edward Mcelroy helped me when I had a problem with my online order. He also made an excellent sandwhich for me as well. Great customer service at this

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Medium Hero Sub, Engineer, Firehouse Hero, Hook & Ladder Sub

Free medium sub with any purchase! Thanks T-Mobile Tuesday!