Should have seen the reviews before placing an order, the service was horrible honestly would not be returning and would not recommend to anyone.
Atmosphere: 1
Food: 3
Service: 1
Audrina Hackley Polston
I am a local and go here pretty ofter up until recently they have been messing up alot of my orders like for instance i bought a snowman cake pop and i get a birthday cake one then after that i go with a friend and we get two different size gingerbread chai one venti and one grande and it even said it on the sticker and i received two grande and then just today i ordered online a cranberry bliss bar tray and they give me a piece of the bliss bar i paid $19 for it and didn’t get what i paid for it should be pretty clear on the sticker on what it is and i still receive things wrong.
Atmosphere: 3
Food: 4
Service: 3
Óscar 210
This is the fifth time that the establishment's employees have shown a lack of mental capacity to take an order correctly and deliver it within 25 minutes, Dylan and a new person took an order on the night of November 12th at 8:10 pm, which was followed in the poorest and most miserable way possible. Our order was never delivered because Dylan and the other employee were talking about Dylan's problems at school. Our order was ignored by both employees even though they knew we had ordered two drinks just a few minutes earlier. We asked for a refund, and they didn't even bother to apologize for their mediocre customer service. It was truly awful service, not to mention that on previous visits, Dylan himself took our orders incorrectly and mocked us inappropriately because he couldn't admit his mistake. Disgusting service.
Atmosphere: 1
Food: 1
Service: 1
KYLIE LIKES
Disappointed – Overloaded Sugar and Poor Coffee Quality
I’m truly disappointed with Starbucks lately. The drinks have become overly sweet — it’s almost impossible to taste the actual coffee anymore. It feels like the recipes are loaded with unnecessary sugar to cover up poor quality or lack of flavor.
When you order a coffee, you expect a balance — not a dessert disguised as a drink. Even when I ask for “less sweet,” it still comes out overloaded with syrup and sugar. It’s frustrating to pay premium prices for something that tastes artificial and nothing like true coffee.
Starbucks used to stand for quality and craftsmanship, but now it feels like a corporate scam built on sugar, not coffee. Please bring back the real coffee experience — simple, rich, and made with care.
Sheryl Thomas
These employees were so busy discussing there schedule they had people standing around shaking there head on the amount of time it took to get a drink. I stood there atleast 10 minutes. They should take there schedule conflict conversation to the back and focus on work. No happy faces behind counter or customers. Seems orders were being returned for mistakes too. Ugh.
Brenda Rosales
Was out grocery shopping with my family and decided to get some Starbucks. Our cashier Caleb was very rude and unpleasant towards us. He treated us with such a condescending form, it made for very uncomfortable experience. I really doubt that aligns with starbucks views, especially since this is the first time I have an experience like this at a Starbucks. The store was beautiful but he definitely tainted our experience there.
Jesus Perez
Caleb was so rude to my family am honestly disgusted and I hope that what he showed is not the Starbucks customer values, totally unacceptable. I know that Starbucks can do better than him. A horrible bad experience.
Luis Patino
I had a disappointing experience at this location. The server, Caleb, appeared to have difficulty understanding orders and was condescending in his interactions with me. His attitude and communication issues made me feel uncomfortable and disrespected. While I understand everyone can have off days, customer service training seems necessary. Due to this experience, I won't be returning to this location.
Sonia Perez
Cashier Caleb was very rude and inappropriate while I was taking my order!!
Had the worst experience today Caleb was very rude and acted racism towards me and my family no customer service very rude.
donna reza
I had the misfortune of encountering the most uncomfortable customer service at this Starbucks on January 12th, 2025, around 11 AM. There were two girls working the register—one was a tall, blonde, and fuller-figured girl, and the other was a brunette, skinny, and seemed like she couldn’t be bothered to acknowledge anyone around her. These two seemed more interested in their own little gossip session than actually doing their jobs. I had to stand there awkwardly, waiting to even be acknowledged. There was a guy working, who was at least polite enough to greet me when I walked in, but those two girls? Absolutely zero interest in helping customers.
When I finally had to say hello to get their attention, they both looked at me like I was interrupting their personal hangout. Honestly, it felt like I was invisible, and I couldn't help but feel like they think they’re too good to take orders. The attitude was condescending, with a tone that was downright dismissive. I’m all for a bad day, but when it’s clear that these girls just don’t care about their jobs, it’s a huge turn-off. If you don’t want to be there, maybe you should reconsider why you’re working in customer service.
I won’t be back if I see them working again.
Candace Robles
I called for some information and was hung up on twice by Jan... thanks Jan.
Jennifer Nichols
The employees are great
Parking: It's in a large complex. You can park in front of jensens or the large parking lot adjacent. Can always find parking.
Kid-friendliness: It's inside jensens. A grocery store. Friendly to everyone.
Barrister where awesome!!!
Atmosphere: 5
Food: 5
Service: 5
Should have seen the reviews before placing an order, the service was horrible honestly would not be returning and would not recommend to anyone.
Atmosphere: 1
Food: 3
Service: 1
I am a local and go here pretty ofter up until recently they have been messing up alot of my orders like for instance i bought a snowman cake pop and i get a birthday cake one then after that i go with a friend and we get two different size gingerbread chai one venti and one grande and it even said it on the sticker and i received two grande and then just today i ordered online a cranberry bliss bar tray and they give me a piece of the bliss bar i paid $19 for it and didn’t get what i paid for it should be pretty clear on the sticker on what it is and i still receive things wrong.
Atmosphere: 3
Food: 4
Service: 3
This is the fifth time that the establishment's employees have shown a lack of mental capacity to take an order correctly and deliver it within 25 minutes, Dylan and a new person took an order on the night of November 12th at 8:10 pm, which was followed in the poorest and most miserable way possible.
Our order was never delivered because Dylan and the other employee were talking about Dylan's problems at school. Our order was ignored by both employees even though they knew we had ordered two drinks just a few minutes earlier. We asked for a refund, and they didn't even bother to apologize for their mediocre customer service. It was truly awful service, not to mention that on previous visits, Dylan himself took our orders incorrectly and mocked us inappropriately because he couldn't admit his mistake. Disgusting service.
Atmosphere: 1
Food: 1
Service: 1
Disappointed – Overloaded Sugar and Poor Coffee Quality
I’m truly disappointed with Starbucks lately. The drinks have become overly sweet — it’s almost impossible to taste the actual coffee anymore. It feels like the recipes are loaded with unnecessary sugar to cover up poor quality or lack of flavor.
When you order a coffee, you expect a balance — not a dessert disguised as a drink. Even when I ask for “less sweet,” it still comes out overloaded with syrup and sugar. It’s frustrating to pay premium prices for something that tastes artificial and nothing like true coffee.
Starbucks used to stand for quality and craftsmanship, but now it feels like a corporate scam built on sugar, not coffee. Please bring back the real coffee experience — simple, rich, and made with care.
These employees were so busy discussing there schedule they had people standing around shaking there head on the amount of time it took to get a drink. I stood there atleast 10 minutes. They should take there schedule conflict conversation to the back and focus on work. No happy faces behind counter or customers. Seems orders were being returned for mistakes too. Ugh.
Was out grocery shopping with my family and decided to get some Starbucks. Our cashier Caleb was very rude and unpleasant towards us. He treated us with such a condescending form, it made for very uncomfortable experience. I really doubt that aligns with starbucks views, especially since this is the first time I have an experience like this at a Starbucks. The store was beautiful but he definitely tainted our experience there.
Caleb was so rude to my family am honestly disgusted and I hope that what he showed is not the Starbucks customer values, totally unacceptable. I know that Starbucks can do better than him. A horrible bad experience.
I had a disappointing experience at this location. The server, Caleb, appeared to have difficulty understanding orders and was condescending in his interactions with me. His attitude and communication issues made me feel uncomfortable and disrespected. While I understand everyone can have off days, customer service training seems necessary. Due to this experience, I won't be returning to this location.
Cashier Caleb was very rude and inappropriate while I was taking my order!!
Restaurantji Recommends
Had the worst experience today Caleb was very rude and acted racism towards me and my family no customer service very rude.
I had the misfortune of encountering the most uncomfortable customer service at this Starbucks on January 12th, 2025, around 11 AM. There were two girls working the register—one was a tall, blonde, and fuller-figured girl, and the other was a brunette, skinny, and seemed like she couldn’t be bothered to acknowledge anyone around her. These two seemed more interested in their own little gossip session than actually doing their jobs. I had to stand there awkwardly, waiting to even be acknowledged. There was a guy working, who was at least polite enough to greet me when I walked in, but those two girls? Absolutely zero interest in helping customers.
When I finally had to say hello to get their attention, they both looked at me like I was interrupting their personal hangout. Honestly, it felt like I was invisible, and I couldn't help but feel like they think they’re too good to take orders. The attitude was condescending, with a tone that was downright dismissive. I’m all for a bad day, but when it’s clear that these girls just don’t care about their jobs, it’s a huge turn-off. If you don’t want to be there, maybe you should reconsider why you’re working in customer service.
I won’t be back if I see them working again.
I called for some information and was hung up on twice by Jan... thanks Jan.
The employees are great
Parking: It's in a large complex. You can park in front of jensens or the large parking lot adjacent. Can always find parking.
Kid-friendliness: It's inside jensens. A grocery store. Friendly to everyone.
Atmosphere: 5
Food: 5
Service: 5
Pineapple brain muffin
Atmosphere: 5
Food: 5
Service: 5
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