Baskin-Robbins
26722 Portola Pkwy A, Foothill Ranch
(949) 916-9288
Recent Reviews
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clean. friendly staff. very convenient for children and adults. large selection of food and coffee
Atmosphere: 5
Food: 5
Service: 5
Caitlin just hooked me up huge and I’m so appreciative. I love rainbow sprinkles and she went out of her way to bring me even more after we sat down outside without me even asking her to. Thank you so much for the hook up! ?
Atmosphere: 5
Food: 5
Service: 5
Friendly staff and delicious ice cream
This place is dirty. Please do not go there.
Atmosphere: 1
Food: 2
Service: 1
Clean pleasant employees great ice
Atmosphere: 5
Food: 5
Service: 5
Yummy and funny ??
they make us wait to order. People cannot hear us, and no matter how many employees are there, they keep ignoring us until they are done with whatsoever.
I tried to order twice from this location two sundaes. The first time they sent ice cream with nuts and a cherry. I had selected pineapple topping and bananas and received none. Had Doordash resend the order and I received it will the note pictured! ? They sent the same thing I complained about. They mess up when I go there too so I am not giving them anymore business because it's not a real Baskin-Robin, what a joke.
I got hired and on the first day I was doing training and I sometimes leave in one headphone subconsciously with no music playing without even noticing and the edgy manager had a stink about it. I just didn’t show next shift It’s litteraly just an ice cream shop
Ordered ice cream, took our money, told us they were out of the ice cream and then took 5 minutes figuring out how to give us our money back.
Restaurantji Recommends
Military discount! This is the best place I've ever gotten dessert at. They love military and veterans! Drop whatever you're doing and go to this store. Best service ever!
Closed earlier than posted hours.Update: came here another day, earlier to catch them when they were open. The customer service was pretty bad. I was smiling and friendly and the employee seemed really unhappy and rude.
My partner and I arrived 15 minutes before closing time and the doors were locked. The employees inside shrugged at us. I've worked in the service industry for years -- closing time is closing time. Cleaning up in advance is one thing, but giving customers the middle finger behind closed doors is another. We wanted ice cream. We didn't get any. Bad location.
Closed earlier than posted hours.Update: came here another day, earlier to catch them when they were open. The customer service was pretty bad. I was smiling and friendly and the employee seemed really unhappy and rude.
Site says they close at 10 but not true they always close earlier. I came at 8:25 and they said they were closed. Came here another day and their donuts were stale, they also had 5 people working behind the counter weren't busy and it took 10+ minutes to help the line of people and acknowledge the people. Twice they got my order wrong but I didn't have time to tell them to fix since I had work.
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