Ordered a BRC burrito inside the store, took almost 10 minutes. If you are ok a hurry look elsewhere.
Atmosphere: 1
Food: 3
Service: 1
Juan Garcia
There is one outlet in the dining area, which they purposely started covering in order NOT to use and charge your phone. Really, I give Apollo loco business and I can’t get juice for my device. Lame
Atmosphere: 1
Food: 3
Service: 1
Jay Honey
I am currently pregnant, and this experience was really concerning. My husband and I ordered a 3-piece chicken meal, and we were already in the middle of eating when we realized something was wrong.
Parts of the chicken were raw and slimy inside. Mine felt slimy and my husband’s was the same. We didn’t notice until after we had already eaten some, which made the situation even more upsetting. They also didn’t give my husband the correct dressing for his salad.
I love El Pollo Loco and know this is not normal, which is why this was so disappointing. Raw chicken is a serious health risk, especially during pregnancy, and now I’m left hoping I don’t get sick. Internal temperatures should be checked consistently before serving food.
I hope this is taken seriously so it doesn’t happen again.
Food: 1
Service: 3
Ryan Youngs
Great service and food.
Atmosphere: 5
Food: 5
Service: 5
Fred Currie
Good marinated BBQ chicken. I like the new touch screen order kiosks. I find it quicker and easier to go inside instead of the drive through.
Food: 5
Service: 5
Saoud Moon
please don’t leave your advertisement paper on cars outside in the parking lot. it’s annoying and also a waste of paper.
Frankie Writez
SEPTEMBER 25th, 2025: When I first arrived, a kind gentleman held the door for me to let me in and he allowed me to place my order before his. THEN, gracefully I was greeted by Emma (I’m not sure if she’s the manager or front-line employee but either way I know that she is such a light, a kind soul, a wonderful spirit and a fantastic person!!
Much more than an El Pollo Loco employee, she’s an Angel in my humble opinion. She not only helped me to place my order for the NEW Queso Crunch Burrito Bowl, she gave me a discount coupon which granted me $3.49 off of my order! She said that’s “her favorite magic trick”: Being kind and offering her kindness to those who she serves and in her life. The warmth in her conversation and spark in her spirit truly brightened up my day and lifted my heart!!
I’ll spare her personal business, but I’m thankful that Jesus brought us together this day!
She even blessed me with more coupons to take with me and to use in the future. I hope nothing but kind and wonderful blessings for you, too, Emma! What a great gift!
Now as far as the bowl goes, I’d give it a 3.5 out of 5. It’s a nice chicken bowl with an added crunch from the tortilla strips and the seasoned rice adds a great flavor to it as well!
I do know that it’s a limited time item but I would order it again. The bowl may have earned 3.5 stars, but partnered with the Exceptional Customer Service I received from Emma on this day, it bumps my overall rating to a 6/5 stars!!
Thank you El Pollo Loco and Emma for this wonderful and blessed experience. I’m looking forward to stopping by again soon!!
AUGUST 15th, 2025: I wish I took some photos of my food, but I ate it so fast because it was so good, I forgot! Haha
I drove up to this location at a little after 1pm and there was no one in line. I wish I would’ve gotten his name, but the guy who took my order and my payment was very sweet and kind. I ended up trying their Shredded Chicken Nacho combo with Salsa Fresca minus the Guac and a Hawaiian Punch.
I drove around to the window and as I waited for my food, the guy who took my order was busy taking another order, and (i believe) the manager came and asked “Is this her food?” to him to make sure I wasn’t waiting much longer. Thank you! (I should’ve gotten your name too haha) He handed me my food with a smile. He thanked me and I thanked him and the other guy for their help!
My gosh, I can only speak for myself when I say, those nachos were good!!!! The queso topped with the seasoned chicken, tortilla chips, salsa Fresca, pinto beans was just the quick stop meal I needed on this busy day. Not only was it good but it was filling too!
I’ll definitely order that one again. This is my second time at this location.
Atmosphere: 5
Food: 5
Service: 5
Joel Barrett
Order the wing lovers meal you get 4 wings and 2 sides with my senior discount $6.71 Great deal for this restaurant
Atmosphere: 4
Food: 4
Service: 5
Kaylie C
Repeatedly asked for no avocado in our meal, because my friend is allergic. I confirmed with them that they understood that we did not want avocado. They put avocado in our food, they refused to give us a refund.
Atmosphere: 1
Food: 1
Service: 1
K. C.
I went here kind of late, about an hour before closing time on a Sunday. Even considering that, the place was clean and looked remodeled. Food was fresh and delicious. They were a little busy at the time but I still got my food in good time.
Every time I walk into El Pollo Loco, Gilbert greets me by name with a warm smile. Even before I order, he already has my drink cup ready and he always makes sure I get my spicy sauce without me having to ask. It’s the little things like this that make a big difference.
Gilbert’s service is always fast, friendly, and thoughtful. He truly goes the extra mile to make customers feel valued and remembered. El Pollo Loco is lucky to have someone like him and so are the regulars like me!
Mayra
We order for in the restaurant and they pack everything for to go
Dave Ferry
Nearly $6 for a small bowl of potatoes & gravy, good but too much $$.
Ordered a BRC burrito inside the store, took almost 10 minutes. If you are ok a hurry look elsewhere.
Atmosphere: 1
Food: 3
Service: 1
There is one outlet in the dining area, which they purposely started covering in order NOT to use and charge your phone. Really, I give Apollo loco business and I can’t get juice for my device. Lame
Atmosphere: 1
Food: 3
Service: 1
I am currently pregnant, and this experience was really concerning. My husband and I ordered a 3-piece chicken meal, and we were already in the middle of eating when we realized something was wrong.
Parts of the chicken were raw and slimy inside. Mine felt slimy and my husband’s was the same. We didn’t notice until after we had already eaten some, which made the situation even more upsetting. They also didn’t give my husband the correct dressing for his salad.
I love El Pollo Loco and know this is not normal, which is why this was so disappointing. Raw chicken is a serious health risk, especially during pregnancy, and now I’m left hoping I don’t get sick. Internal temperatures should be checked consistently before serving food.
I hope this is taken seriously so it doesn’t happen again.
Food: 1
Service: 3
Great service and food.
Atmosphere: 5
Food: 5
Service: 5
Good marinated BBQ chicken. I like the new touch screen order kiosks. I find it quicker and easier to go inside instead of the drive through.
Food: 5
Service: 5
please don’t leave your advertisement paper on cars outside in the parking lot. it’s annoying and also a waste of paper.
SEPTEMBER 25th, 2025:
When I first arrived, a kind gentleman held the door for me to let me in and he allowed me to place my order before his. THEN, gracefully I was greeted by Emma (I’m not sure if she’s the manager or front-line employee but either way I know that she is such a light, a kind soul, a wonderful spirit and a fantastic person!!
Much more than an El Pollo Loco employee, she’s an Angel in my humble opinion. She not only helped me to place my order for the NEW Queso Crunch Burrito Bowl, she gave me a discount coupon which granted me $3.49 off of my order! She said that’s “her favorite magic trick”: Being kind and offering her kindness to those who she serves and in her life. The warmth in her conversation and spark in her spirit truly brightened up my day and lifted my heart!!
I’ll spare her personal business, but I’m thankful that Jesus brought us together this day!
She even blessed me with more coupons to take with me and to use in the future. I hope nothing but kind and wonderful blessings for you, too, Emma! What a great gift!
Now as far as the bowl goes, I’d give it a 3.5 out of 5. It’s a nice chicken bowl with an added crunch from the tortilla strips and the seasoned rice adds a great flavor to it as well!
I do know that it’s a limited time item but I would order it again. The bowl may have earned 3.5 stars, but partnered with the Exceptional Customer Service I received from Emma on this day, it bumps my overall rating to a 6/5 stars!!
Thank you El Pollo Loco and Emma for this wonderful and blessed experience. I’m looking forward to stopping by again soon!!
AUGUST 15th, 2025:
I wish I took some photos of my food, but I ate it so fast because it was so good, I forgot! Haha
I drove up to this location at a little after 1pm and there was no one in line. I wish I would’ve gotten his name, but the guy who took my order and my payment was very sweet and kind. I ended up trying their Shredded Chicken Nacho combo with Salsa Fresca minus the Guac and a Hawaiian Punch.
I drove around to the window and as I waited for my food, the guy who took my order was busy taking another order, and (i believe) the manager came and asked “Is this her food?” to him to make sure I wasn’t waiting much longer. Thank you! (I should’ve gotten your name too haha) He handed me my food with a smile. He thanked me and I thanked him and the other guy for their help!
My gosh, I can only speak for myself when I say, those nachos were good!!!! The queso topped with the seasoned chicken, tortilla chips, salsa Fresca, pinto beans was just the quick stop meal I needed on this busy day. Not only was it good but it was filling too!
I’ll definitely order that one again. This is my second time at this location.
Atmosphere: 5
Food: 5
Service: 5
Order the wing lovers meal you get 4 wings and 2 sides with my senior discount $6.71 Great deal for this restaurant
Atmosphere: 4
Food: 4
Service: 5
Repeatedly asked for no avocado in our meal, because my friend is allergic. I confirmed with them that they understood that we did not want avocado. They put avocado in our food, they refused to give us a refund.
Atmosphere: 1
Food: 1
Service: 1
I went here kind of late, about an hour before closing time on a Sunday. Even considering that, the place was clean and looked remodeled. Food was fresh and delicious. They were a little busy at the time but I still got my food in good time.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The food was really good. We got
Atmosphere: 5
Food: 5
Service: 5
Every time I walk into El Pollo Loco, Gilbert greets me by name with a warm smile. Even before I order, he already has my drink cup ready and he always makes sure I get my spicy sauce without me having to ask. It’s the little things like this that make a big difference.
Gilbert’s service is always fast, friendly, and thoughtful. He truly goes the extra mile to make customers feel valued and remembered. El Pollo Loco is lucky to have someone like him and so are the regulars like me!
We order for in the restaurant and they pack everything for to go
Nearly $6 for a small bowl of potatoes & gravy, good but too much $$.
3 for $5 tacos x2! 🌮😋
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