please don’t leave your advertisement paper on cars outside in the parking lot. it’s annoying and also a waste of paper.
Frankie Writez
SEPTEMBER 25th, 2025: When I first arrived, a kind gentleman held the door for me to let me in and he allowed me to place my order before his. THEN, gracefully I was greeted by Emma (I’m not sure if she’s the manager or front-line employee but either way I know that she is such a light, a kind soul, a wonderful spirit and a fantastic person!!
Much more than an El Pollo Loco employee, she’s an Angel in my humble opinion. She not only helped me to place my order for the NEW Queso Crunch Burrito Bowl, she gave me a discount coupon which granted me $3.49 off of my order! She said that’s “her favorite magic trick”: Being kind and offering her kindness to those who she serves and in her life. The warmth in her conversation and spark in her spirit truly brightened up my day and lifted my heart!!
I’ll spare her personal business, but I’m thankful that Jesus brought us together this day!
She even blessed me with more coupons to take with me and to use in the future. I hope nothing but kind and wonderful blessings for you, too, Emma! What a great gift!
Now as far as the bowl goes, I’d give it a 3.5 out of 5. It’s a nice chicken bowl with an added crunch from the tortilla strips and the seasoned rice adds a great flavor to it as well!
I do know that it’s a limited time item but I would order it again. The bowl may have earned 3.5 stars, but partnered with the Exceptional Customer Service I received from Emma on this day, it bumps my overall rating to a 6/5 stars!!
Thank you El Pollo Loco and Emma for this wonderful and blessed experience. I’m looking forward to stopping by again soon!!
AUGUST 15th, 2025: I wish I took some photos of my food, but I ate it so fast because it was so good, I forgot! Haha
I drove up to this location at a little after 1pm and there was no one in line. I wish I would’ve gotten his name, but the guy who took my order and my payment was very sweet and kind. I ended up trying their Shredded Chicken Nacho combo with Salsa Fresca minus the Guac and a Hawaiian Punch.
I drove around to the window and as I waited for my food, the guy who took my order was busy taking another order, and (i believe) the manager came and asked “Is this her food?” to him to make sure I wasn’t waiting much longer. Thank you! (I should’ve gotten your name too haha) He handed me my food with a smile. He thanked me and I thanked him and the other guy for their help!
My gosh, I can only speak for myself when I say, those nachos were good!!!! The queso topped with the seasoned chicken, tortilla chips, salsa Fresca, pinto beans was just the quick stop meal I needed on this busy day. Not only was it good but it was filling too!
I’ll definitely order that one again. This is my second time at this location.
Atmosphere: 5
Food: 5
Service: 5
Joel Barrett
Order the wing lovers meal you get 4 wings and 2 sides with my senior discount $6.71 Great deal for this restaurant
Atmosphere: 4
Food: 4
Service: 5
Kaylie C
Repeatedly asked for no avocado in our meal, because my friend is allergic. I confirmed with them that they understood that we did not want avocado. They put avocado in our food, they refused to give us a refund.
Atmosphere: 1
Food: 1
Service: 1
K. C.
I went here kind of late, about an hour before closing time on a Sunday. Even considering that, the place was clean and looked remodeled. Food was fresh and delicious. They were a little busy at the time but I still got my food in good time.
Atmosphere: 5
Food: 5
Service: 5
Rosenda Henley
The food was really good. We got
Atmosphere: 5
Food: 5
Service: 5
Tushar Nikalje
Every time I walk into El Pollo Loco, Gilbert greets me by name with a warm smile. Even before I order, he already has my drink cup ready and he always makes sure I get my spicy sauce without me having to ask. It’s the little things like this that make a big difference.
Gilbert’s service is always fast, friendly, and thoughtful. He truly goes the extra mile to make customers feel valued and remembered. El Pollo Loco is lucky to have someone like him and so are the regulars like me!
Mayra
We order for in the restaurant and they pack everything for to go
Dave Ferry
Nearly $6 for a small bowl of potatoes & gravy, good but too much $$.
First time here for lunch brake. Ima have to give them a 7 /10 reason being : veggies are "old" Over all the chicken was good per usual .?
Atmosphere: 4
Food: 3
Service: 4
Preston Bannister
I remember when El Pollo Loco chicken was fantastic. That was a long time ago, before they were bought by Denny's. (The local Denny's went out of business, this year.)
They definitely dropped a notch after, but still decent, mostly.
As of 4pm this Saturday, got a bunch of fairly awful chicken. Not sure if they are buying extra low-quality chicken, or whether it sat around in the warmer all day. However they got there, the end result is the exact opposite of fantastic.
Expect corporate management came up with a new scheme to trade quality for profit margin.
Atmosphere: 3
Food: 1
Service: 4
Gary Buchanan
On 3 different occasions I picked up Pollo Loco at the Foothill Ranch location while I was moving to Rancho Santa Margarita where I now live. Each time I told the person at the drive through window what salsa's I wanted to go with the meals. The first time I got the food home and noticed I only had 2 regular salsa's When I had orderd 6 regular and 4 of the avocado salsa's, I figured it was just a mistake. The second time I made sure to speak very clearly thinking the guy had just not heard me. I get home and same thing, 2 salsa's. The third time, I make sure to speak clearly and when I get to the window I repeat my salsa order to the guys face and ask him if they are in the bag. He looks me right in the eye and says "Yeah, they're in there" I open the bag right in front of him and take everything out, 2 salsa's. I ask him why he's not giving me what I ordered and he says "You only ordered 2 - 2 piece combos". As if that's a good reason not to give me what I asked him for. Not only that but he lied to my face. Had I eaten there at the resturant I could get as many salsa's as I liked but taking it home I'm stuck. Thanks for ruining 3 meals for me. I love Pollo Loco but I won't go back to this location, terrible customer service.
Food: 4
Service: 1
Sandra Perdomo
This place is very good food
Carlos Vazquez
I want to love El Pollo Loco and sometimes I really do, but this last visit capped off a run of poor service. I went through the drive through and order one of their "limited edition" chopped chicken salads only to receive a shrimp salad. The food was servicable but it wasn't what was advertised. Their "chopped salad" was just their normal salad with slightly different ingredients. It was not chopped, just normal greens. Disappointing.
please don’t leave your advertisement paper on cars outside in the parking lot. it’s annoying and also a waste of paper.
SEPTEMBER 25th, 2025:
When I first arrived, a kind gentleman held the door for me to let me in and he allowed me to place my order before his. THEN, gracefully I was greeted by Emma (I’m not sure if she’s the manager or front-line employee but either way I know that she is such a light, a kind soul, a wonderful spirit and a fantastic person!!
Much more than an El Pollo Loco employee, she’s an Angel in my humble opinion. She not only helped me to place my order for the NEW Queso Crunch Burrito Bowl, she gave me a discount coupon which granted me $3.49 off of my order! She said that’s “her favorite magic trick”: Being kind and offering her kindness to those who she serves and in her life. The warmth in her conversation and spark in her spirit truly brightened up my day and lifted my heart!!
I’ll spare her personal business, but I’m thankful that Jesus brought us together this day!
She even blessed me with more coupons to take with me and to use in the future. I hope nothing but kind and wonderful blessings for you, too, Emma! What a great gift!
Now as far as the bowl goes, I’d give it a 3.5 out of 5. It’s a nice chicken bowl with an added crunch from the tortilla strips and the seasoned rice adds a great flavor to it as well!
I do know that it’s a limited time item but I would order it again. The bowl may have earned 3.5 stars, but partnered with the Exceptional Customer Service I received from Emma on this day, it bumps my overall rating to a 6/5 stars!!
Thank you El Pollo Loco and Emma for this wonderful and blessed experience. I’m looking forward to stopping by again soon!!
AUGUST 15th, 2025:
I wish I took some photos of my food, but I ate it so fast because it was so good, I forgot! Haha
I drove up to this location at a little after 1pm and there was no one in line. I wish I would’ve gotten his name, but the guy who took my order and my payment was very sweet and kind. I ended up trying their Shredded Chicken Nacho combo with Salsa Fresca minus the Guac and a Hawaiian Punch.
I drove around to the window and as I waited for my food, the guy who took my order was busy taking another order, and (i believe) the manager came and asked “Is this her food?” to him to make sure I wasn’t waiting much longer. Thank you! (I should’ve gotten your name too haha) He handed me my food with a smile. He thanked me and I thanked him and the other guy for their help!
My gosh, I can only speak for myself when I say, those nachos were good!!!! The queso topped with the seasoned chicken, tortilla chips, salsa Fresca, pinto beans was just the quick stop meal I needed on this busy day. Not only was it good but it was filling too!
I’ll definitely order that one again. This is my second time at this location.
Atmosphere: 5
Food: 5
Service: 5
Order the wing lovers meal you get 4 wings and 2 sides with my senior discount $6.71 Great deal for this restaurant
Atmosphere: 4
Food: 4
Service: 5
Repeatedly asked for no avocado in our meal, because my friend is allergic. I confirmed with them that they understood that we did not want avocado. They put avocado in our food, they refused to give us a refund.
Atmosphere: 1
Food: 1
Service: 1
I went here kind of late, about an hour before closing time on a Sunday. Even considering that, the place was clean and looked remodeled. Food was fresh and delicious. They were a little busy at the time but I still got my food in good time.
Atmosphere: 5
Food: 5
Service: 5
The food was really good. We got
Atmosphere: 5
Food: 5
Service: 5
Every time I walk into El Pollo Loco, Gilbert greets me by name with a warm smile. Even before I order, he already has my drink cup ready and he always makes sure I get my spicy sauce without me having to ask. It’s the little things like this that make a big difference.
Gilbert’s service is always fast, friendly, and thoughtful. He truly goes the extra mile to make customers feel valued and remembered. El Pollo Loco is lucky to have someone like him and so are the regulars like me!
We order for in the restaurant and they pack everything for to go
Nearly $6 for a small bowl of potatoes & gravy, good but too much $$.
3 for $5 tacos x2! 🌮😋
Restaurantji Recommends
First time here for lunch brake. Ima have to give them a 7 /10 reason being : veggies are "old"
Over all the chicken was good per usual .?
Atmosphere: 4
Food: 3
Service: 4
I remember when El Pollo Loco chicken was fantastic. That was a long time ago, before they were bought by Denny's. (The local Denny's went out of business, this year.)
They definitely dropped a notch after, but still decent, mostly.
As of 4pm this Saturday, got a bunch of fairly awful chicken. Not sure if they are buying extra low-quality chicken, or whether it sat around in the warmer all day. However they got there, the end result is the exact opposite of fantastic.
Expect corporate management came up with a new scheme to trade quality for profit margin.
Atmosphere: 3
Food: 1
Service: 4
On 3 different occasions I picked up Pollo Loco at the Foothill Ranch location while I was moving to Rancho Santa Margarita where I now live. Each time I told the person at the drive through window what salsa's I wanted to go with the meals. The first time I got the food home and noticed I only had 2 regular salsa's When I had orderd 6 regular and 4 of the avocado salsa's, I figured it was just a mistake. The second time I made sure to speak very clearly thinking the guy had just not heard me. I get home and same thing, 2 salsa's. The third time, I make sure to speak clearly and when I get to the window I repeat my salsa order to the guys face and ask him if they are in the bag. He looks me right in the eye and says "Yeah, they're in there" I open the bag right in front of him and take everything out, 2 salsa's. I ask him why he's not giving me what I ordered and he says "You only ordered 2 - 2 piece combos". As if that's a good reason not to give me what I asked him for. Not only that but he lied to my face. Had I eaten there at the resturant I could get as many salsa's as I liked but taking it home I'm stuck. Thanks for ruining 3 meals for me. I love Pollo Loco but I won't go back to this location, terrible customer service.
Food: 4
Service: 1
This place is very good food
I want to love El Pollo Loco and sometimes I really do, but this last visit capped off a run of poor service. I went through the drive through and order one of their "limited edition" chopped chicken salads only to receive a shrimp salad. The food was servicable but it wasn't what was advertised. Their "chopped salad" was just their normal salad with slightly different ingredients. It was not chopped, just normal greens. Disappointing.
Atmosphere: 3
Food: 3
Service: 2
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