Absolutely disappointed on more than one occasion with the horrendous drive through service. Was waiting at the drive thru intercom on January 3rd 2025 @ 5:50pm to place my order for several minutes with absolutely ZERO acknowledgement from the attendant. Tired of waiting and holding up the drive thru line, I finally asked if anyone was there to take my order. Now if at this point the drive thru attendant apologized for the wait, I would not be writing this negative response. Nope. What I did get was a very impatient, rude and annoyed sounding woman that muttered something unintelligible, and only AFTER I had to holler at the intercom for attention. Absolutely unacceptable. Once I pulled up to the window, I again did not receive any apology or acknowledgement of the inattentiveness and outright rude behavior. Hands down the worst drive thru service I've ever had the displeasure of experiencing, on more than one occasion at this particular Jack in the Box.
Atmosphere: 1
Food: 4
Service: 1
Maria G Barboza
Terrible attention from the beginning from the cashier who took my order in the dining room. Another young man gave me the food, I asked for two buffalo sauce and he denied that because it already had like “4” and if it was but 3 ranch that I didn't ask for. Minimal interaction and tense atmosphere. Zero kindness. Not even because we are paisas :(
Atmosphere: 1
Food: 4
Service: 1
Tawny Jones
Best service ever!!!
Atmosphere: 5
Food: 5
Service: 5
George Quezada
Great value, but lots of fat and salt.
Tman Goodguy
The lady working the drive through on August 18th at 10:34 PM was absolutely amazing.. She had our food ready quick, ACCURATE (most important part) and had a great attitude. She deserves more.
Atmosphere: 5
Food: 5
Service: 5
Alex Ramirez
Sorry to say it was nit a good experience, went in pretty early I start at 7 went in at 6:30 which I think is nice to have them open. Went in and met the most unfriendly and unnerving people. Not even a smile or smirk ?. No ty
Atmosphere: 1
Food: 2
Service: 1
Cyan H
They forgot my fries???
Atmosphere: 4
Food: 3
Service: 4
grant chou
If there is a 0 star I would give this a 0 star. Not a very good experience this time. Never gonna go back to this Jack In the box. The drive thru operated wasn't very friendly. The coke they gave me have a foul taste. I asked the server if she can change it to a sprite or something cuz the coke taste weird. She gives me an attitude and tell me to go inside and change. I told her I have a baby in the car. If she can just help me exchange. Still tell me rudely I have to go inside to change that she had a line behind me. Giving me a new drink will take that long?. Then I asked her if she can help me just throw it away , then she just told me there's a trash in the corner. What's the point of a drive thru then. Sigh.
Atmosphere: 1
Food: 1
Service: 1
Leif Satermo
Food was passable, left a weird feeling in my stomach afterwards. Fries were dry and very crunchy. The free-form soda machine had a weird coke flavor I haven't seen anywhere else before. The bathroom was a disaster, every surface was carved in with tags or whatever. Floor was soaked with liquid, disgusting. The dining room itself was very average. The employees in the back were playing music at the same time as the music in the PA speakers of the restaurant. Nobody was at the counter most of the time. Apparently there's only a few good menu items here and I didn't order either of them.
There was an incident, with one of the employees either manager or attendant,Where I was waiting and waiting for someone to take my order at the counter, after a long period of time, and thenA lady showed up, and I said I thought nobody was here,and she replied, "Are you going to order or notWith an aggressive approach staring at me and then she walked away and didn't took my orderVery unpleasant behavior rude unpoliteIt makes me wonder if Jack & Box Stands behind that aggressive type of behavior towards costumers.That employee should have a better training or not to work with costumers,A lot of co-workers from the big company across the street don't go to that restaurant anymore,Because that unpleasant and aggressive behavior ,Hopefully Jack &Box takes it seriously, and creates better costumer service.For all it's Costumers.Thank you.
Atmosphere: 1
Food: 3
Service: 1
victor padilla
Great food, always freshCustomer service excellentFast serviceI have breakfast every weekend
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Sandwich
Savino T
never disappointed here
Atmosphere: 5
Food: 5
Service: 5
Olivia Mullins
This J-n-B is on my way home from work. I stopped by this morning and wanted to try their new smashed burger. I was told that they do not have them now. So I got a sausage with egg and cheese combo. I went through the drive thru. Good thing I always try to set up my food before I start driving. This sandwich was in 3-4 individual parts. I had to put the sandwich back together before I could eat it. The hash brown was cold. However, the small Coke was good and there were no dribbles down the side of the cup. By the time I got my sandwich back together, I was only able to take 1 bite of the hash browns and could not force myself to try any more. The sandwich was also cold by the time I got everything together and was ready to eat. They also have signs up letting you know that if you want an extra sauce you have to pay for it. But, if you order on the app, you don't have to pay extra.I do, usually, like J-n-B over other fast food restaurants but it seems like over the last year they have really gone down hill. Which is sad.
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Sausage Croissant
Pilar Perez
Wheelchair accessibility: Dentro de la tienda hay mucho espacio
The usual #23
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Loaded Breakfast Sandwich
Absolutely disappointed on more than one occasion with the horrendous drive through service. Was waiting at the drive thru intercom on January 3rd 2025 @ 5:50pm to place my order for several minutes with absolutely ZERO acknowledgement from the attendant. Tired of waiting and holding up the drive thru line, I finally asked if anyone was there to take my order. Now if at this point the drive thru attendant apologized for the wait, I would not be writing this negative response. Nope. What I did get was a very impatient, rude and annoyed sounding woman that muttered something unintelligible, and only AFTER I had to holler at the intercom for attention. Absolutely unacceptable. Once I pulled up to the window, I again did not receive any apology or acknowledgement of the inattentiveness and outright rude behavior. Hands down the worst drive thru service I've ever had the displeasure of experiencing, on more than one occasion at this particular Jack in the Box.
Atmosphere: 1
Food: 4
Service: 1
Terrible attention from the beginning from the cashier who took my order in the dining room. Another young man gave me the food, I asked for two buffalo sauce and he denied that because it already had like “4” and if it was but 3 ranch that I didn't ask for. Minimal interaction and tense atmosphere. Zero kindness. Not even because we are paisas :(
Atmosphere: 1
Food: 4
Service: 1
Best service ever!!!
Atmosphere: 5
Food: 5
Service: 5
Great value, but lots of fat and salt.
The lady working the drive through on August 18th at 10:34 PM was absolutely amazing.. She had our food ready quick, ACCURATE (most important part) and had a great attitude. She deserves more.
Atmosphere: 5
Food: 5
Service: 5
Sorry to say it was nit a good experience, went in pretty early I start at 7 went in at 6:30 which I think is nice to have them open. Went in and met the most unfriendly and unnerving people. Not even a smile or smirk ?. No ty
Atmosphere: 1
Food: 2
Service: 1
They forgot my fries???
Atmosphere: 4
Food: 3
Service: 4
If there is a 0 star I would give this a 0 star. Not a very good experience this time. Never gonna go back to this Jack In the box. The drive thru operated wasn't very friendly. The coke they gave me have a foul taste. I asked the server if she can change it to a sprite or something cuz the coke taste weird. She gives me an attitude and tell me to go inside and change. I told her I have a baby in the car. If she can just help me exchange. Still tell me rudely I have to go inside to change that she had a line behind me. Giving me a new drink will take that long?. Then I asked her if she can help me just throw it away , then she just told me there's a trash in the corner. What's the point of a drive thru then. Sigh.
Atmosphere: 1
Food: 1
Service: 1
Food was passable, left a weird feeling in my stomach afterwards. Fries were dry and very crunchy. The free-form soda machine had a weird coke flavor I haven't seen anywhere else before. The bathroom was a disaster, every surface was carved in with tags or whatever. Floor was soaked with liquid, disgusting. The dining room itself was very average. The employees in the back were playing music at the same time as the music in the PA speakers of the restaurant. Nobody was at the counter most of the time. Apparently there's only a few good menu items here and I didn't order either of them.
Vegetarian options: Reconsider.
Dietary restrictions: It's fast food.
Parking: Normal parking lot.
Kid-friendliness: Kid's menu.
Wheelchair accessibility: Accessible.
Atmosphere: 2
Food: 3
Service: 4
Restaurantji Recommends
There was an incident, with one of the employees either manager or attendant,Where I was waiting and waiting for someone to take my order at the counter, after a long period of time, and thenA lady showed up, and I said I thought nobody was here,and she replied, "Are you going to order or notWith an aggressive approach staring at me and then she walked away and didn't took my orderVery unpleasant behavior rude unpoliteIt makes me wonder if Jack & Box Stands behind that aggressive type of behavior towards costumers.That employee should have a better training or not to work with costumers,A lot of co-workers from the big company across the street don't go to that restaurant anymore,Because that unpleasant and aggressive behavior ,Hopefully Jack &Box takes it seriously, and creates better costumer service.For all it's Costumers.Thank you.
Atmosphere: 1
Food: 3
Service: 1
Great food, always freshCustomer service excellentFast serviceI have breakfast every weekend
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Sandwich
never disappointed here
Atmosphere: 5
Food: 5
Service: 5
This J-n-B is on my way home from work. I stopped by this morning and wanted to try their new smashed burger. I was told that they do not have them now. So I got a sausage with egg and cheese combo. I went through the drive thru. Good thing I always try to set up my food before I start driving. This sandwich was in 3-4 individual parts. I had to put the sandwich back together before I could eat it. The hash brown was cold. However, the small Coke was good and there were no dribbles down the side of the cup. By the time I got my sandwich back together, I was only able to take 1 bite of the hash browns and could not force myself to try any more. The sandwich was also cold by the time I got everything together and was ready to eat. They also have signs up letting you know that if you want an extra sauce you have to pay for it. But, if you order on the app, you don't have to pay extra.I do, usually, like J-n-B over other fast food restaurants but it seems like over the last year they have really gone down hill. Which is sad.
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Sausage Croissant
Wheelchair accessibility: Dentro de la tienda hay mucho espacio
Atmosphere: 5
Food: 5
Service: 5
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