Legitimately the worst Wendy's in America - avoid at all costs
Atmosphere: 1
Food: 1
Service: 1
S Garrett
I just ordered a Baconator from Wendy’s and it was hands down the worst burger I’ve ever had. The bacon was flat, rubbery, and flavorless. The burger was dry like it came out of a microwave, and the bun was hard and overheated the same way. For what I paid, this was an absolute rip-off. Completely unacceptable experience.
Atmosphere: 1
Food: 1
Service: 2
J B
The worst Wendy’s I’ve ever been to in my 41 years of life lol. Terrible service and old food. I was the only customer today and it was still horrible. My third and last time here. Why is there such a horrible Wendy’s in such a prime location?? The one near Costco in Irvine or RSM is always great (in fact I’ve always had positive experiences at every Wendy’s!). What a shame. This location will not last if it continues this way. We can spend our money elsewhere.
Atmosphere: 1
Food: 1
Service: 1
John Hellstone
This has got to be the worst Wendy's I've ever done business with. Every single order ever made through this branch has been wrong. 1st order the burgers were singles instead of doubles. 2nd order the burgers were made wrong and not as per order. This is my 3rd order and clearly once again someone can't read as my burgers look nothing like what I ordered as shown on the receipt. This restaurant was not even busy at the time and yet they STILL couldn't get the mobile order correct. Unacceptable! This is fraud upon the customer as they have a right to get exactly what they order and paid for with their hard-earned money.
Atmosphere: 1
Food: 1
Service: 1
Elizabeth Appel
The amount of times this location has gotten my order wrong is just ridiculous. Even the simplest orders like 3 Frosty's. This location need’s some serious retraining especially the afternoon crew. Double checking the customers order takes seconds.
Atmosphere: 3
Food: 3
Service: 1
nick nagy
Great Breakfast
Atmosphere: 5
Food: 5
Service: 5
Roy Macpherson
fries are underrated, drive-thru is quick.
Matthew Constable
Ordered through the drive-through and got incorrect order, went inside to fix it and was met with the manager being rude. And they got wrong a second time, they eventually got it right enough the third time
Atmosphere: 3
Food: 4
Service: 1
Hayden Rimmer
If I could put zero stars I would. Genuinely the worst drive through experience of my life! The lady was rude, snatched my card out of my hand, and when we got our whole order she said “K bye”. Additionally, I got a 10 piece chicken nugget and upchucked all night. You could not pay me any amount of money to go back here.
I remember when this Wendy’s first opened! Now it’s gross! Floor is super sticky.. ordering my food at counter.look across there is so much food and trash on the floor around the work stations ..trashy lobby ..trash everywhere tables not clean the lobby furniture needs a good scrubbing ! It’s like they are forgetting the furniture has bottoms and are only wiping the top of every thing with the same sticky nasty rag! Did I say the lobby floor is super sticky like they are using the same dirty mop and mop water over and over again! Did I say GROSS
Joe Duffy
Really nice restaurant, nice furniture and nice space, been here maybe 5 times, order at the kiosk and I usually order for myself and 3 kids. All 3 kids get the same kids meal each time. Something is really wrong with how this place is funded, staffed or managed. I’ve never received the correct order, the kiosks do not give receipts, the service is super slow, the tables appear to not get cleaned during the day, the drinks machine has been out of most drinks for about a month (this lack of drinks mache service makes me more concerned for the servicing and cleanliness of it), utensils (straws etc) is always empty, it’s not unusual for the shift manager to be trying to explain to staff what to do, when the staff do take breaks they sit in the customer booths playing games on loud volume (can’t really blame them for this but I usually don’t see this with games on max volume for shooting games etc) …. Has potential but consistently a few levels below any other fast food in the area or a usual Wendy’s ….. drive down the road and go to McDonald’s for a much more standard experience
Atmosphere: 3
Food: 1
Service: 1
William Ysais
It's hot 🔥 outside, try a chocolate frosty. !
Atmosphere: 5
Food: 5
Service: 5
Renee Rank
There goes your 5 star review.. went to Wendy's TODAY 5-24-25 got 4 kids meals for what should have been $23 and change ( dont know the actual price because the guy REFUSED to give us the receipt) after my husband demanded the receipt we discovered they charged us $43.84. $20 bucks more than what it should have been. They then claimed it was pending and probably wouldn't go.through... it went thru. AFTER 20.MINS of this Bs I demanded they give me my change. Idk what is going on but this was happening to most of the customers in there. WILL NEVER GO HERE AGAIN! unbelievable.
Atmosphere: 1
Food: 4
Service: 1
A H
Ordered spicy chicken sandwich. Took a bite and chicken was completely raw inside. Never coming here again.
Do better
Atmosphere: 1
Food: 1
Service: 5
Legitimately the worst Wendy's in America - avoid at all costs
Atmosphere: 1
Food: 1
Service: 1
I just ordered a Baconator from Wendy’s and it was hands down the worst burger I’ve ever had. The bacon was flat, rubbery, and flavorless. The burger was dry like it came out of a microwave, and the bun was hard and overheated the same way. For what I paid, this was an absolute rip-off. Completely unacceptable experience.
Atmosphere: 1
Food: 1
Service: 2
The worst Wendy’s I’ve ever been to in my 41 years of life lol. Terrible service and old food. I was the only customer today and it was still horrible. My third and last time here. Why is there such a horrible Wendy’s in such a prime location?? The one near Costco in Irvine or RSM is always great (in fact I’ve always had positive experiences at every Wendy’s!). What a shame. This location will not last if it continues this way. We can spend our money elsewhere.
Atmosphere: 1
Food: 1
Service: 1
This has got to be the worst Wendy's I've ever done business with. Every single order ever made through this branch has been wrong. 1st order the burgers were singles instead of doubles. 2nd order the burgers were made wrong and not as per order. This is my 3rd order and clearly once again someone can't read as my burgers look nothing like what I ordered as shown on the receipt. This restaurant was not even busy at the time and yet they STILL couldn't get the mobile order correct. Unacceptable! This is fraud upon the customer as they have a right to get exactly what they order and paid for with their hard-earned money.
Atmosphere: 1
Food: 1
Service: 1
The amount of times this location has gotten my order wrong is just ridiculous. Even the simplest orders like 3 Frosty's. This location need’s some serious retraining especially the afternoon crew. Double checking the customers order takes seconds.
Atmosphere: 3
Food: 3
Service: 1
Great Breakfast
Atmosphere: 5
Food: 5
Service: 5
fries are underrated, drive-thru is quick.
Ordered through the drive-through and got incorrect order, went inside to fix it and was met with the manager being rude. And they got wrong a second time, they eventually got it right enough the third time
Atmosphere: 3
Food: 4
Service: 1
If I could put zero stars I would. Genuinely the worst drive through experience of my life! The lady was rude, snatched my card out of my hand, and when we got our whole order she said “K bye”. Additionally, I got a 10 piece chicken nugget and upchucked all night. You could not pay me any amount of money to go back here.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I remember when this Wendy’s first opened! Now it’s gross! Floor is super sticky.. ordering my food at counter.look across there is so much food and trash on the floor around the work stations ..trashy lobby ..trash everywhere tables not clean the lobby furniture needs a good scrubbing ! It’s like they are forgetting the furniture has bottoms and are only wiping the top of every thing with the same sticky nasty rag! Did I say the lobby floor is super sticky like they are using the same dirty mop and mop water over and over again! Did I say GROSS
Really nice restaurant, nice furniture and nice space, been here maybe 5 times, order at the kiosk and I usually order for myself and 3 kids. All 3 kids get the same kids meal each time. Something is really wrong with how this place is funded, staffed or managed. I’ve never received the correct order, the kiosks do not give receipts, the service is super slow, the tables appear to not get cleaned during the day, the drinks machine has been out of most drinks for about a month (this lack of drinks mache service makes me more concerned for the servicing and cleanliness of it), utensils (straws etc) is always empty, it’s not unusual for the shift manager to be trying to explain to staff what to do, when the staff do take breaks they sit in the customer booths playing games on loud volume (can’t really blame them for this but I usually don’t see this with games on max volume for shooting games etc) …. Has potential but consistently a few levels below any other fast food in the area or a usual Wendy’s ….. drive down the road and go to McDonald’s for a much more standard experience
Atmosphere: 3
Food: 1
Service: 1
It's hot 🔥 outside, try a chocolate frosty. !
Atmosphere: 5
Food: 5
Service: 5
There goes your 5 star review.. went to Wendy's TODAY 5-24-25 got 4 kids meals for what should have been $23 and change ( dont know the actual price because the guy REFUSED to give us the receipt) after my husband demanded the receipt we discovered they charged us $43.84. $20 bucks more than what it should have been. They then claimed it was pending and probably wouldn't go.through... it went thru. AFTER 20.MINS of this Bs I demanded they give me my change. Idk what is going on but this was happening to most of the customers in there. WILL NEVER GO HERE AGAIN! unbelievable.
Atmosphere: 1
Food: 4
Service: 1
Ordered spicy chicken sandwich. Took a bite and chicken was completely raw inside. Never coming here again.
Atmosphere: 5
Food: 1
Service: 4
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