El Pollo Loco

$ • Mexican, Take Out, Chicken

Hours:
11601 E Carson St, Lakewood
(562) 924-2250

Ratings

Take-Out/Delivery Options

Tips

Reviews for El Pollo Loco

The drive thru was empty, it was a quick grab and go, customer service was amazing, the upsell was nice too, very impressed with the level of service. Now on to the food, the temperature was perfect on the burrito I bought, but the biggest let down was the protein, the chicken was way passed the edible point, you know chicken is not great if its hard and it tastes like burned. I drove from Los Angeles, thinking maybe further down south the food quality is better, but to my surprise...read full review
DO NOT ORDER TOGO FROM HERE!!!! Definitely check your food!! I had placed an order online for a family of 5 and every single one of my meals was messed up! First of all tacos with no Chicken at all, only cilantro and onions, plus I was charged extra for cheese and didn't even get that! What wasn't ruined tasted horrible! Sadly I will never return EVER!!! Was a huge waste of money and when I called several times and spoke with a manager they kept telling me they would...read full review

Terrible customer service made me wait 15 minutes for 3 little tacos that they got wrong heifers in the front did not know what they were doing. On top of that my chicken nachos got soggy and my wings got cold. The manager was nice but needs to get them heifers on check!

More Reviews(81)

Hours

Monday 10AM - 10PM
Tuesday 10AM - 10PM
Wednesday 10AM - 10PM
Thursday 10AM - 10PM
Friday 10AM - 10PM
Saturday 10AM - 10PM
Sunday 10AM - 10PM

Hours or services may differ due to COVID-19. Please contact the business directly to verify hours and availability.