El Pollo Loco

Name: El Pollo Loco
Address: 5935 South St, Lakewood, California, 90713, US
Telephone: (562) 925-5644
Price range: $
Rating: 4.1

$ • Mexican, Fast Food, Chicken Shop

Hours:
5935 South St, Lakewood
(562) 925-5644

Menu Order Online

About El Pollo Loco

El Pollo Loco has been experiencing some setbacks in service quality recently, with some customers noting issues with portion sizes and lack of attention to detail. Some have found the salads lacking dressing, while others received old and dry chicken. Despite these issues, the staff seems accommodating and willing to make things right when problems arise. The restaurant could benefit from improving consistency in portion sizes and food quality to match the attention to detail in other areas. Recently, customers have noticed positive changes, such as hot and fresh food, and better attention to small order details like extra sauce or well-done chicken. The staff, including friendly employees who go out of their way to offer good service, have contributed to a more satisfying experience. However, some concerns remain, especially regarding the chips, which have lost their quality over time due to less frequent oil changes. Overall, the restaurant remains a place where food is generally good tasting and reasonably priced, with some recent improvements in service and food quality.