We ordered a large rectangle cake. The layer of ice cream was so thin and barely frozen. The candy pieces were are cracked and broken. The frosting looked Ike a child played in it. I called the store and was told the owner would call me back. I never received a call. I will never order from this location again. Do yourself a favor and go the 50th west location.
Harry Nelson Jr
The best ice cream I have ever had ! I just love the vanilla bean with roasted almonds and dark cherry mix yum yum I have this every time I go in .
Amanda
I ordered on Uber eats a tube of ice cream and the ice cream was not blended in and huge pieces of candy where not even crushed it was not mixed as it usually is. When calling I spoke with Cayenne “like the pepper” so they said that is apparently the manager. They had attitude and said it was made correctly. Poor customer service and surprised how unprofessional the manager is. Will be contacting corporate.
Food: 1
Service: 1
Manny Gonzalez
I ordered the Halloween treat or treat. It tasted funny from the very start. But I tried with enthusiasm. Boy the next morning when I hit the the porcelain God it was the same explosion as a firecracker the color of the ice cream was a match.
Atmosphere: 1
Food: 1
Service: 3
jesica jiménez
Absolutely terrible. I had ordered a cake, for 55$, and it had said in the app it would be a a big cake. I got the cake, it was half of what it was supposed to be. It is ridiculous how much they charge for a small cake. I’ll spread the word to not come here because it’s such a scam ordering a cake that is almost 60, for a small amount. Don’t recommend.
Alex F
Good clean place with good staff. Birthday cake remix favorite. With a side of gummy bears. A lot of variety and great consistency with the ice cream and the staff that works there really do a good job and make ur ice cream as seen on pictures.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheesecake Fantasy, Oreo Overload, The Pint-Sized Party Pack, Strawberry Passion Fundraiser Cake, Don't Cry over Spilled Silk - Freezer, Blueberry Banana Smoothie, Apple Pie a La Cold Stone, Mud Pie Mojo, Oreo Overload - Freezer, Birthday Cake
georgia
i loved the customer service and the person that took my order, her name was Lexie. She was so nice and helped me because it was my first time. 10/10
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Oreo Overload
Tim Rosen
It appears that this franchise owner has taken some cost-cutting shortcuts, even though they have almost doubled their prices: they display real Peanut Butter in their store (as well as online) but in this store they squirt a brown syrup for your Peanut Butter request.Peanut Butter and some brown sauce are Not the same!(First photo is from Cold Stone, the second is Not from cold stone as my order was made already and I did not take a photo of their “sauce” in store, but looks the same- a sauce from a non-labeled squirt container)
Atmosphere: 3
Food: 2
Service: 4
David Myers
Love this place!Great for adults and children alike!Most delicious ice cream I've ever had!Better than the more popular chains!You must try this place!
Atmosphere: 5
Food: 5
Service: 5
Stephanie Morales
At this location the staff always makes sure to greet every customer once they've come through their doors & staff is always welcoming and friendly!
I don't know if people just like watching employees struggle, but there has got to be an easier way for them properly mix the product. At least they were nice and fun.
Atmosphere: 4
Food: 5
Service: 5
Ali Olson
They were the sweetest people in their latest hours. Uber eats gave half of our order so we rushed at 9:40 pm and got our rest of our order. The lady with short curled hair and deeper complexion was amazing comforting person and helped me in her last ten minutes of her shift. By the way the other workers were nice as well I was mostly talking to the short hair lady.
Atmosphere: 5
Food: 5
Service: 5
Chris Maqui
I bought a BOGO creation coffee ice cream and I was still charged for almost 2 ice creams and this girl she said she’s the manager sarcastically smiling, it’s the office not us the fact she took ownership that she’s a manager doesn’t took action with a common sense on buy one get one free and fix the problem, I worked in different restaurants and if there is a glitch or issue like that I fix immediately, looks like BOGO is not English hard to understand and an incompetent manager, who can’t provide corrective action and my first time to try, extremely disappointed, abide with your marketing strategy, im trying to provide guidance and yet no action what a useless manager- if you don’t execute the marketing from management- you call it cheating stealing fooling and scamming the customer- you are the problem of company because you are entering the info in POS that don’t calculate right- and you don’t take action to fix the problem- and yet you said I’m the manager- ????
kimberly Jimenez
High recommend! Great service, great atmosphere and of course delicious ice cream ?
Atmosphere: 5
Food: 5
Service: 5
Kimberly Jimenez Canchola
Great service , great atmosphere and delicious ice cream of course ?
We ordered a large rectangle cake. The layer of ice cream was so thin and barely frozen. The candy pieces were are cracked and broken. The frosting looked Ike a child played in it. I called the store and was told the owner would call me back. I never received a call. I will never order from this location again. Do yourself a favor and go the 50th west location.
The best ice cream I have ever had ! I just love the vanilla bean with roasted almonds and dark cherry mix yum yum I have this every time I go in .
I ordered on Uber eats a tube of ice cream and the ice cream was not blended in and huge pieces of candy where not even crushed it was not mixed as it usually is. When calling I spoke with Cayenne “like the pepper” so they said that is apparently the manager. They had attitude and said it was made correctly. Poor customer service and surprised how unprofessional the manager is. Will be contacting corporate.
Food: 1
Service: 1
I ordered the Halloween treat or treat. It tasted funny from the very start. But I tried with enthusiasm. Boy the next morning when I hit the the porcelain God it was the same explosion as a firecracker the color of the ice cream was a match.
Atmosphere: 1
Food: 1
Service: 3
Absolutely terrible. I had ordered a cake, for 55$, and it had said in the app it would be a a big cake. I got the cake, it was half of what it was supposed to be. It is ridiculous how much they charge for a small cake. I’ll spread the word to not come here because it’s such a scam ordering a cake that is almost 60, for a small amount. Don’t recommend.
Good clean place with good staff. Birthday cake remix favorite. With a side of gummy bears. A lot of variety and great consistency with the ice cream and the staff that works there really do a good job and make ur ice cream as seen on pictures.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheesecake Fantasy, Oreo Overload, The Pint-Sized Party Pack, Strawberry Passion Fundraiser Cake, Don't Cry over Spilled Silk - Freezer, Blueberry Banana Smoothie, Apple Pie a La Cold Stone, Mud Pie Mojo, Oreo Overload - Freezer, Birthday Cake
i loved the customer service and the person that took my order, her name was Lexie. She was so nice and helped me because it was my first time. 10/10
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Oreo Overload
It appears that this franchise owner has taken some cost-cutting shortcuts, even though they have almost doubled their prices: they display real Peanut Butter in their store (as well as online) but in this store they squirt a brown syrup for your Peanut Butter request.Peanut Butter and some brown sauce are Not the same!(First photo is from Cold Stone, the second is Not from cold stone as my order was made already and I did not take a photo of their “sauce” in store, but looks the same- a sauce from a non-labeled squirt container)
Atmosphere: 3
Food: 2
Service: 4
Love this place!Great for adults and children alike!Most delicious ice cream I've ever had!Better than the more popular chains!You must try this place!
Atmosphere: 5
Food: 5
Service: 5
At this location the staff always makes sure to greet every customer once they've come through their doors & staff is always welcoming and friendly!
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
I don't know if people just like watching employees struggle, but there has got to be an easier way for them properly mix the product. At least they were nice and fun.
Atmosphere: 4
Food: 5
Service: 5
They were the sweetest people in their latest hours. Uber eats gave half of our order so we rushed at 9:40 pm and got our rest of our order. The lady with short curled hair and deeper complexion was amazing comforting person and helped me in her last ten minutes of her shift. By the way the other workers were nice as well I was mostly talking to the short hair lady.
Atmosphere: 5
Food: 5
Service: 5
I bought a BOGO creation coffee ice cream and I was still charged for almost 2 ice creams and this girl she said she’s the manager sarcastically smiling, it’s the office not us the fact she took ownership that she’s a manager doesn’t took action with a common sense on buy one get one free and fix the problem, I worked in different restaurants and if there is a glitch or issue like that I fix immediately, looks like BOGO is not English hard to understand and an incompetent manager, who can’t provide corrective action and my first time to try, extremely disappointed, abide with your marketing strategy, im trying to provide guidance and yet no action what a useless manager- if you don’t execute the marketing from management- you call it cheating stealing fooling and scamming the customer- you are the problem of company because you are entering the info in POS that don’t calculate right- and you don’t take action to fix the problem- and yet you said I’m the manager- ????
High recommend! Great service, great atmosphere and of course delicious ice cream ?
Atmosphere: 5
Food: 5
Service: 5
Great service , great atmosphere and delicious ice cream of course ?
Atmosphere: 5
Food: 5
Service: 5
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