This places suck I order only by 11 and they said that’s my order will be ready by 12 or 12:30 they should have a better assistance they really suck
Atmosphere: 1
Food: 1
Service: 1
Heather Camacho
I don’t usually get to Marin in order to enjoy Susie Cakes, but when I do, I always make a stop! I get a slice of every flavor to take home with me and share with my family. Today Evan helped me and I’d mentioned that the strawberry cupcake looked so good but I decided to not get one. She packed up all my goodies and surprised me with the strawberry cupcake on the house! Such a small gesture, but that kind of customer service is something that I find special and makes me want to continue to come back as a customer.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Vanilla Celebration Cake
C JK
I just had THE most delicious pumpkin spice cupcake. Perfect proportions. I would post a pic, but I didn’t have a chance to take one!!!
Food: 5
Service: 5
Jessica M
I don’t know what has happened to Susie Cakes over the past couple of years but it has changed, not for the better. The customer service is still top tier. The vibes of the shop are great. But the products themselves have gone down hill. While they boast that they only use real ingredients, the icing isn’t the same. It’s no longer that good classic icing, which gets that slightly crunch outter layer when exposed to air. The taste and texture are gone. It now has that “Safeway icing” after taste that tickles the back of your jaw. Maybe they switched to artificial sugars. It’s also whipped, so it’s fluffy. Yes, that does sound like a good thing, but when it comes to classic American “frosting”, it’s not supposed to be fluffy to the point of aerated like whipped cream. It’s supposed to be fluffy yet dense. The icing/frosting used to be that way with these cakes/cupcakes. That is gone. The cake part itself has also changed. The texture is denser, with a tighter crumb. Not in a pound cake way, but more like it was over mixed and refrigerated right out of the oven way.
Atmosphere: 4
Food: 2
Service: 5
george lang
Very busy Easter weekend the staff was working and an incredibly fast paced lots of happy customers racing in for their Easter goodies. We’d pre-ordered some beautiful cakes, took a few more minutes to get the order filled. The staff was so wonderful in assisting us and making sure our order was filled properly. They were amazing so helpful so caring during such a stressful time for them. Great service great food so happy these guys were there to help us.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Susie's Vanilla Cake Made Without Gluten
Paul Gowdy (Quake591)
Disappointed overall. Cupcakes looked nice and the icings were good, but all three of the cupcakes we got were dry or overcooked. We tried the Strawberry, Pineapple Upside Down, and the Red Velvet but had similar issues with all three.
Erfan Karimian
I absolutely love SusieCakes! I always buy from the Bon Air location in Greenbrae, and it never disappoints. Their Valentine’s cupcake was simply delicious—rich, moist, and beautifully decorated. The perfect blend of flavors made it a standout treat for the holiday. The staff is always friendly and welcoming, making each visit a joy. I can't wait to try more seasonal offerings in the future! Highly recommend!
soy como soy
I love this place I visited last year memorial Day weekend I'm from LA and I felt the experience was unforgettable specially cause I was with my sweetheart girl...the experience was great...! I want to get back again ...sooner...❣️ My name is Franklin F .
Claire Grambusch
We ordered our vanilla celebration retro wedding cake from this location and it was the wedding cake of our dreams! It was ready on time and the team was super helpful. The cake was delicious and I already want to order another one! Susie Cakes is the best, thank you so much!
Momo Sampson
Wow!!! I am so impressed by the custom cake they created for my birthday. I sent them a photo of my cat and they made a custom cake that looked just like him. Not only was it adorable and exactly what I wanted, but the red velvet inside was so yummy and moist. The guests at my party loved it! I am so pleased by them. Thank you for making a birthday cake so special and putting a smile on everyone’s face!
Can’t say I’ve ever had a “bad” cupcake until ordering from here. Had a four-pack sampler and each had decently flavored frosting on top of very stale cupcakes. As if they tried to resurrect a days old batch. 🤢
Anita Aldrich
Disappointed that this establishment is cashless. It's a discriminatory practice that excludes people.
Pasta Chocolate
I been to this Susie location twice now. First visit I got the celebration cake and chocolate cake. I liked the chocolate cake the best out of the two. I am more of a chocolate fan!! Second visit I got chocolate cake slice again, 1 peanut butter cupcake, 2 chocolate whoopie pies & 1 peanut butter whoopie pie. The whoopie pies and chocolate cake were my favorite of all. That buttercream in the middle of those cookies is so delicious.
Atmosphere: 5
Food: 5
Service: 5
Dan
Yeah this was not good. Had a $5 bite size cupcake. What a joke. The cake itself was a good texture, light and airy but left a bitter lingering taste. Frosting had way too much sugar, it was crusty and not much of it which was probably a good thing considering how overly sweet it was. Presentation is awful, basically looks like the cupcakes you make as a kid. No points there. The atmosphere is also kind of weird. Feels very cold, sterile and unwelcoming. I will not go back here again.
Atmosphere: 3
Food: 1
Service: 4
Recommended dishes: Cupcakes
Rose M
Susie Cupcakes went from incredibly delicious to incredibly disgusting. All the flavors taste the same, rubber like texture, lots artificial coloring and lots of baking soda. To mask all that they added way too much sugar. Frosting is tasteless and way too sweet. Yuck !
This places suck I order only by 11 and they said that’s my order will be ready by 12 or 12:30 they should have a better assistance they really suck
Atmosphere: 1
Food: 1
Service: 1
I don’t usually get to Marin in order to enjoy Susie Cakes, but when I do, I always make a stop! I get a slice of every flavor to take home with me and share with my family. Today Evan helped me and I’d mentioned that the strawberry cupcake looked so good but I decided to not get one. She packed up all my goodies and surprised me with the strawberry cupcake on the house! Such a small gesture, but that kind of customer service is something that I find special and makes me want to continue to come back as a customer.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Vanilla Celebration Cake
I just had THE most delicious pumpkin spice cupcake. Perfect proportions. I would post a pic, but I didn’t have a chance to take one!!!
Food: 5
Service: 5
I don’t know what has happened to Susie Cakes over the past couple of years but it has changed, not for the better. The customer service is still top tier. The vibes of the shop are great. But the products themselves have gone down hill. While they boast that they only use real ingredients, the icing isn’t the same. It’s no longer that good classic icing, which gets that slightly crunch outter layer when exposed to air. The taste and texture are gone. It now has that “Safeway icing” after taste that tickles the back of your jaw. Maybe they switched to artificial sugars. It’s also whipped, so it’s fluffy. Yes, that does sound like a good thing, but when it comes to classic American “frosting”, it’s not supposed to be fluffy to the point of aerated like whipped cream. It’s supposed to be fluffy yet dense. The icing/frosting used to be that way with these cakes/cupcakes. That is gone. The cake part itself has also changed. The texture is denser, with a tighter crumb. Not in a pound cake way, but more like it was over mixed and refrigerated right out of the oven way.
Atmosphere: 4
Food: 2
Service: 5
Very busy Easter weekend the staff was working and an incredibly fast paced lots of happy customers racing in for their Easter goodies. We’d pre-ordered some beautiful cakes, took a few more minutes to get the order filled. The staff was so wonderful in assisting us and making sure our order was filled properly. They were amazing so helpful so caring during such a stressful time for them. Great service great food so happy these guys were there to help us.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Susie's Vanilla Cake Made Without Gluten
Disappointed overall. Cupcakes looked nice and the icings were good, but all three of the cupcakes we got were dry or overcooked.
We tried the Strawberry, Pineapple Upside Down, and the Red Velvet but had similar issues with all three.
I absolutely love SusieCakes! I always buy from the Bon Air location in Greenbrae, and it never disappoints. Their Valentine’s cupcake was simply delicious—rich, moist, and beautifully decorated. The perfect blend of flavors made it a standout treat for the holiday. The staff is always friendly and welcoming, making each visit a joy. I can't wait to try more seasonal offerings in the future! Highly recommend!
I love this place I visited last year memorial Day weekend I'm from LA and I felt the experience was unforgettable specially cause I was with my sweetheart girl...the experience was great...! I want to get back again ...sooner...❣️ My name is Franklin F .
We ordered our vanilla celebration retro wedding cake from this location and it was the wedding cake of our dreams! It was ready on time and the team was super helpful. The cake was delicious and I already want to order another one! Susie Cakes is the best, thank you so much!
Wow!!! I am so impressed by the custom cake they created for my birthday. I sent them a photo of my cat and they made a custom cake that looked just like him. Not only was it adorable and exactly what I wanted, but the red velvet inside was so yummy and moist. The guests at my party loved it! I am so pleased by them. Thank you for making a birthday cake so special and putting a smile on everyone’s face!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Can’t say I’ve ever had a “bad” cupcake until ordering from here. Had a four-pack sampler and each had decently flavored frosting on top of very stale cupcakes. As if they tried to resurrect a days old batch. 🤢
Disappointed that this establishment is cashless. It's a discriminatory practice that excludes people.
I been to this Susie location twice now. First visit I got the celebration cake and chocolate cake. I liked the chocolate cake the best out of the two. I am more of a chocolate fan!! Second visit I got chocolate cake slice again, 1 peanut butter cupcake, 2 chocolate whoopie pies & 1 peanut butter whoopie pie. The whoopie pies and chocolate cake were my favorite of all. That buttercream in the middle of those cookies is so delicious.
Atmosphere: 5
Food: 5
Service: 5
Yeah this was not good. Had a $5 bite size cupcake. What a joke. The cake itself was a good texture, light and airy but left a bitter lingering taste. Frosting had way too much sugar, it was crusty and not much of it which was probably a good thing considering how overly sweet it was. Presentation is awful, basically looks like the cupcakes you make as a kid. No points there. The atmosphere is also kind of weird. Feels very cold, sterile and unwelcoming. I will not go back here again.
Atmosphere: 3
Food: 1
Service: 4
Recommended dishes: Cupcakes
Susie Cupcakes went from incredibly delicious to incredibly disgusting. All the flavors taste the same, rubber like texture, lots artificial coloring and lots of baking soda. To mask all that they added way too much sugar. Frosting is tasteless and way too sweet. Yuck !
Atmosphere: 2
Food: 1
Service: 3
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