I had never not finished my food... The rolled tacos were disgusting!
Atmosphere: 3
Food: 1
Service: 3
Elena Romero
The employees are professional. Using their app is a great experience. It gives you the ability to view the full menu and customize your order if needed.
David
I would’ve wrote a good review, but unfortunately I won’t be doing that now. I’ll be in from here multiple times and I decided to get pizza across the street and ask for some hot sauce, but they refuse to let me get some and said that I had to buy food in order for me to get hot sauce. I do understand this, but my issue is that they know I am a frequent customer so I didn’t think that this was a problem, but it was for them and for them it was a loss for me to just get hot sauce that probably would’ve gotten bad at the end of the day and they would’ve had to switched it out anyways this is not what you did to loyal customers bad business
I also ordered a California burrito from here and the meat was cold when I got it and he had just made it so I don’t know how that was possible, but it happened to me so I didn’t like the burrito and I won’t be going back here anymore
it sounds like they like taking losses and bad reviews
Atmosphere: 1
Food: 2
Service: 2
Anthony White
This restaurant has decided that basic human decency is optional. Unless you’re a “patron,” they refuse to let you use the restroom. Not only is this petty, it shows a complete lack of respect for the community they operate in. Access to a restroom is a fundamental courtesy every responsible business should provide.
Denying someone the ability to use a restroom—especially when they’re already inside the establishment or considering spending money—is embarrassing behavior for any business. It communicates one thing very clearly: they value control more than customer service.
If a restaurant can’t offer the simplest act of hospitality, why trust them with anything more complex, like food safety or cleanliness? Their priorities are completely backwards.
There are plenty of places in this city that treat people with dignity. Spend your money at businesses that believe in basic courtesy. This one clearly doesn’t.
Rojas
Food was ehh, Chile relleno burrito was bland, barely any sour cream. No sauce on it, also the rice was old. Surf and turf fries had a no flavor and the shrimp tasted old.
Atmosphere: 3
Food: 1
Service: 1
Elsy Iriarte
Employees need to fix their attitude and long face, they seem unhappy to be there. I been coming here for years now. Food is great and delicious but that’s it.
Atmosphere: 2
Food: 5
Service: 1
Genesis Llanes
food is subpar. chicken in the flautas was too salty. Salsas are bland. Shrimp isn’t deveined. Guac is bland as well. Rolled tacos and flautas were soggy. Was missing an item from my order and when I asked if I could go pick it up they denied having it at the store. Just overall terrible experience. Very disappointed.
Atmosphere: 1
Food: 1
Service: 1
Jaiden Keegan
I had one of the worst customer service experiences I’ve ever had at this Santana’s location. The worker who helped me was unbelievably rude and unprofessional. I explained that I’ve never been charged for extra beans when I leave off pico and sour cream, yet she insisted I still had to pay and argued with me instead of simply handling it. To make it worse, she began speaking to me in Spanish after I clearly told her I don’t speak Spanish, and she continued doing it in a condescending way. Completely ignorant, disrespectful, and uncalled for.
If this is how they treat their customers, I’ll take my business elsewhere. There are plenty of other Mexican food spots that value their customers and don’t argue with them at the counter. Santana’s should be embarrassed to have staff like this representing their name.
Atmosphere: 2
Food: 2
Service: 1
Neely Neely
Came here to try it out, and the lady behind the counter spent time having a whole conversation with the chef in the back. After 10 minutes of waiting and not being served, I left. I could see through the window, and she readily served the white man who was behind me.
You don't have to tell me twice not to trust racists serving food. Would not recommend.
For the owners.. it's the woman with green hair. This happened at 7:43pm 08/26/25... see who worked the counter and have a conversation with your team.
Lovely Garcia
santana on university the best quesabirria in town
Poor customer service don't eat here the place stinks and will not give a cup of water!!
Atmosphere: 1
Food: 1
Service: 1
Dru D.
It's definitely not the best but I love the people here and the location is a very chill area to win down and get some fun little relaxing time with the fam so I definitely will come back since it's such a good spot to hangout
Atmosphere: 4
Food: 3
Service: 4
Edvin Torres
Food and service it's awfull!! If your hungry don't go there you will wait for a wild to get your food and it's not cheap,
Atmosphere: 1
Food: 1
Service: 1
Salome Hernandez
Like going there. Front desk lady nice and efficient. Enjoy their dishes.
Atmosphere: 5
Food: 5
Service: 5
Arel Sprite
$10 for a been and rice burrito? I hope Roberto’s never goes out of business
I had never not finished my food... The rolled tacos were disgusting!
Atmosphere: 3
Food: 1
Service: 3
The employees are professional. Using their app is a great experience. It gives you the ability to view the full menu and customize your order if needed.
I would’ve wrote a good review, but unfortunately I won’t be doing that now. I’ll be in from here multiple times and I decided to get pizza across the street and ask for some hot sauce, but they refuse to let me get some and said that I had to buy food in order for me to get hot sauce. I do understand this, but my issue is that they know I am a frequent customer so I didn’t think that this was a problem, but it was for them and for them it was a loss for me to just get hot sauce that probably would’ve gotten bad at the end of the day and they would’ve had to switched it out anyways this is not what you did to loyal customers bad business
I also ordered a California burrito from here and the meat was cold when I got it and he had just made it so I don’t know how that was possible, but it happened to me so I didn’t like the burrito and I won’t be going back here anymore
it sounds like they like taking losses and bad reviews
Atmosphere: 1
Food: 2
Service: 2
This restaurant has decided that basic human decency is optional. Unless you’re a “patron,” they refuse to let you use the restroom. Not only is this petty, it shows a complete lack of respect for the community they operate in. Access to a restroom is a fundamental courtesy every responsible business should provide.
Denying someone the ability to use a restroom—especially when they’re already inside the establishment or considering spending money—is embarrassing behavior for any business. It communicates one thing very clearly: they value control more than customer service.
If a restaurant can’t offer the simplest act of hospitality, why trust them with anything more complex, like food safety or cleanliness? Their priorities are completely backwards.
There are plenty of places in this city that treat people with dignity. Spend your money at businesses that believe in basic courtesy. This one clearly doesn’t.
Food was ehh, Chile relleno burrito was bland, barely any sour cream. No sauce on it, also the rice was old.
Surf and turf fries had a no flavor and the shrimp tasted old.
Atmosphere: 3
Food: 1
Service: 1
Employees need to fix their attitude and long face, they seem unhappy to be there. I been coming here for years now.
Food is great and delicious but that’s it.
Atmosphere: 2
Food: 5
Service: 1
food is subpar. chicken in the flautas was too salty. Salsas are bland. Shrimp isn’t deveined. Guac is bland as well. Rolled tacos and flautas were soggy. Was missing an item from my order and when I asked if I could go pick it up they denied having it at the store.
Just overall terrible experience. Very disappointed.
Atmosphere: 1
Food: 1
Service: 1
I had one of the worst customer service experiences I’ve ever had at this Santana’s location. The worker who helped me was unbelievably rude and unprofessional. I explained that I’ve never been charged for extra beans when I leave off pico and sour cream, yet she insisted I still had to pay and argued with me instead of simply handling it. To make it worse, she began speaking to me in Spanish after I clearly told her I don’t speak Spanish, and she continued doing it in a condescending way. Completely ignorant, disrespectful, and uncalled for.
If this is how they treat their customers, I’ll take my business elsewhere. There are plenty of other Mexican food spots that value their customers and don’t argue with them at the counter. Santana’s should be embarrassed to have staff like this representing their name.
Atmosphere: 2
Food: 2
Service: 1
Came here to try it out, and the lady behind the counter spent time having a whole conversation with the chef in the back. After 10 minutes of waiting and not being served, I left. I could see through the window, and she readily served the white man who was behind me.
You don't have to tell me twice not to trust racists serving food. Would not recommend.
For the owners.. it's the woman with green hair. This happened at 7:43pm 08/26/25... see who worked the counter and have a conversation with your team.
santana on university the best quesabirria in town
Atmosphere: 4
Food: 5
Service: 4
Restaurantji Recommends
Poor customer service don't eat here the place stinks and will not give a cup of water!!
Atmosphere: 1
Food: 1
Service: 1
It's definitely not the best but I love the people here and the location is a very chill area to win down and get some fun little relaxing time with the fam so I definitely will come back since it's such a good spot to hangout
Atmosphere: 4
Food: 3
Service: 4
Food and service it's awfull!! If your hungry don't go there you will wait for a wild to get your food and it's not cheap,
Atmosphere: 1
Food: 1
Service: 1
Like going there. Front desk lady nice and efficient. Enjoy their dishes.
Atmosphere: 5
Food: 5
Service: 5
$10 for a been and rice burrito?
I hope Roberto’s never goes out of business
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