Wow. What a horrible experience. Only 1 worker on the line and for some reason everyone HAS to order using the digital kiosk when you walk in. It took my mom and I 30 minutes to get our sandwiches because the one worker had to keep stopping to defer all the customers to the kiosk as they walked in. Then, he was stopped to explain the kiosk to an elderly woman and to unlock the bathroom for someone. At one point, another customer waiting for her sandwich started explaining the kiosk tool to people as they walked in because she had already been waiting for her sandwich long enough to teach everyone else how to do it. Why are you forcing people to use the screen? It would have been faster and more convenient for everyone to just talk to the person as they make the sandwich. Now we have to wait and watch one slow worker go back and forth checking the order receipt and the sandwich as he puts each ingredient on the bread. And after all that, I get home and unwrap my sandwich and it’s all squished and messy. What is this? So annoying. Will not be coming back.
Atmosphere: 1
Food: 1
Service: 1
melissa de los santos
menager hope excelent costomer sernice
Atmosphere: 5
Food: 5
Service: 5
Chris Urban
Now you have to order at a kiosk because they only have one person working
Eduardo Valdez
Good service for manager Hope
Atmosphere: 5
Food: 5
Service: 5
Esteban 2D
Fire sandwhich good employees and I like eating there bc it’s lowkey peaceful and chill.
Atmosphere: 5
Food: 5
Service: 5
Maria Gomez
Very good I o lobe kiosk employee working very hard thank you ☺️
Atmosphere: 5
Food: 5
Service: 5
Diane Ancheta
I have to say, due to how busy it, was worker did a great job. There were like 9 people waiting. He still said welcome to subway, apologize for the wait and stayed positive. Im not sure if the other workers called off. You need backup, one person is a joke and shows lack of care not only or us but your workers too.
Atmosphere: 5
Food: 5
Service: 5
Roque Jaime
They have 1 employee working on dinner time it too 30 minutes to get a kids sandwich
Atmosphere: 1
Food: 1
Service: 1
Rick M
Lukas at 7582 Broadway in Lemon Grove was just so awesome... I am a senior and he helped me with the order and answered made my sandwich just as I like it with such a friendly yet professional demeanor... Great service!!! Ty Lukas!!!
Luz did excellent even though she was all alone. The new kiosk idea is horrible it takes way too long and they are always short staff at this location. My wrap was made perfect but the wait is ridiculous.
Everly Cruz
Never go to this place. The guy there was so dam rude. Mind I ordered online because just got out hospital and when I ordered in advance sandwiches were not ready there was no ppl in there and he was complaining it was a hectic day. The sandwiches were gross and he was complaining about how to fix my sandwitch that I paid for already. Had a very bad experience and bad meal and to top it off I wasn’t feeling well still. This guy should just be fired for bad customer service and also not making sure things were clean and prepped well. There was a hair in my sandwitch. Bad service and bad food. Just go somewhere else .
Atmosphere: 1
Food: 1
William Valencia
Hope and DAISY were awesome here would recommend
Atmosphere: 5
Food: 5
Service: 5
Lemony Lemon
I just wanted to really thank Diana, she helped me out yesterday afternoon. She stayed calm and cool even though she was the only employee there (which seems a bit dangerous) and it was busy. Anyways she did an excellent job on my sandwich, she was so sweet and helpful. My sandwich was delicious! I would give 5 stars but I don't like the fact that the owner only has one person on shift. It took a while to get my sandwich made (through no fault of Diana) due to the fact there was only one person on shift.
Service: 5
America Samantha
This lady her name is MIRIAM she started yelling at me in front of customers because I told her I didn’t want a broken ass sandwich it was super sloppy I waited for four people in front of me when I told her to remake it she let people behind me go she was laughing at me with them but the customer told me I was right 15$ for a broken sandwich heck no she started shelling “this is my store” I’m the manager and she said nothing will happens with my complaint if they don’t I lost my respect for that industry
Good customer service for manager
Atmosphere: 5
Food: 5
Service: 5
Wow. What a horrible experience. Only 1 worker on the line and for some reason everyone HAS to order using the digital kiosk when you walk in. It took my mom and I 30 minutes to get our sandwiches because the one worker had to keep stopping to defer all the customers to the kiosk as they walked in. Then, he was stopped to explain the kiosk to an elderly woman and to unlock the bathroom for someone. At one point, another customer waiting for her sandwich started explaining the kiosk tool to people as they walked in because she had already been waiting for her sandwich long enough to teach everyone else how to do it. Why are you forcing people to use the screen? It would have been faster and more convenient for everyone to just talk to the person as they make the sandwich. Now we have to wait and watch one slow worker go back and forth checking the order receipt and the sandwich as he puts each ingredient on the bread. And after all that, I get home and unwrap my sandwich and it’s all squished and messy. What is this? So annoying. Will not be coming back.
Atmosphere: 1
Food: 1
Service: 1
menager hope excelent costomer sernice
Atmosphere: 5
Food: 5
Service: 5
Now you have to order at a kiosk because they only have one person working
Good service for manager Hope
Atmosphere: 5
Food: 5
Service: 5
Fire sandwhich good employees and I like eating there bc it’s lowkey peaceful and chill.
Atmosphere: 5
Food: 5
Service: 5
Very good I o lobe kiosk employee working very hard thank you ☺️
Atmosphere: 5
Food: 5
Service: 5
I have to say, due to how busy it, was worker did a great job. There were like 9 people waiting. He still said welcome to subway, apologize for the wait and stayed positive. Im not sure if the other workers called off. You need backup, one person is a joke and shows lack of care not only or us but your workers too.
Atmosphere: 5
Food: 5
Service: 5
They have 1 employee working on dinner time it too 30 minutes to get a kids sandwich
Atmosphere: 1
Food: 1
Service: 1
Lukas at 7582 Broadway in Lemon Grove was just so awesome... I am a senior and he helped me with the order and answered made my sandwich just as I like it with such a friendly yet professional demeanor... Great service!!! Ty Lukas!!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Luz did excellent even though she was all alone. The new kiosk idea is horrible it takes way too long and they are always short staff at this location. My wrap was made perfect but the wait is ridiculous.
Never go to this place. The guy there was so dam rude. Mind I ordered online because just got out hospital and when I ordered in advance sandwiches were not ready there was no ppl in there and he was complaining it was a hectic day. The sandwiches were gross and he was complaining about how to fix my sandwitch that I paid for already. Had a very bad experience and bad meal and to top it off I wasn’t feeling well still. This guy should just be fired for bad customer service and also not making sure things were clean and prepped well. There was a hair in my sandwitch. Bad service and bad food. Just go somewhere else .
Atmosphere: 1
Food: 1
Hope and DAISY were awesome here would recommend
Atmosphere: 5
Food: 5
Service: 5
I just wanted to really thank Diana, she helped me out yesterday afternoon. She stayed calm and cool even though she was the only employee there (which seems a bit dangerous) and it was busy. Anyways she did an excellent job on my sandwich, she was so sweet and helpful. My sandwich was delicious! I would give 5 stars but I don't like the fact that the owner only has one person on shift. It took a while to get my sandwich made (through no fault of Diana) due to the fact there was only one person on shift.
Service: 5
This lady her name is MIRIAM she started yelling at me in front of customers because I told her I didn’t want a broken ass sandwich it was super sloppy I waited for four people in front of me when I told her to remake it she let people behind me go she was laughing at me with them but the customer told me I was right 15$ for a broken sandwich heck no she started shelling “this is my store” I’m the manager and she said nothing will happens with my complaint if they don’t I lost my respect for that industry
Atmosphere: 1
Food: 1
Service: 1
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