Slow staff and not happy to be at work.The taste of my meal was awful.My meal was 1 out of 5.My experience was horrible and food took 20 minutes wait with only one customer ahead of me getting 1 taco.El Pollo loco on Fallon Rd is amazing.
Atmosphere: 1
Food: 1
Service: 1
Daniel Aldana
Excellent service from the Alfonso and Sophia work team, and their food is the best
Mate Merai
This restaurant is the slowest place ever. I always have to wait at least 10 minutes. What a …???
Jon Burchett
Food was not terrible but not very good either. I did get there close to closing, however, you should still get good food.
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Burrito
Jae Jeon
The evening of my visit was quite busy for them, yet the team there maintained their friendliness and were as prompt as possible. Alfonso, one of the staff members, assisted me with my order. Despite my lack of the correct coupon, he made the extra effort to locate one that applied to my purchase. Although clearly swamped, he never let his smile falter and dedicated time to support me.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tostada Salad
Mia Alsdorf
Super friendly service in the drive thru tonight!! So friendly and quick with our order! Even offered FRESH guac! Good was amazing! Will definitely visit this location again! Thanks Alfonso!!! Best customer service !!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chicken Bowl, Taco Salad, Chicken Nachos, Burrito, Consomé Dipping Sauce, Dippers and Mac and Cheese
Israel Garcia
The chicken was great really tender ? and well done love it ! Service was so quick I would dine in again here ... Great pollo loco for Livermore
Atmosphere: 5
Food: 5
Service: 5
Aurora Rodriguez
Yesterday I went and ordered a family meal on line I ordered a extra mash potatoes and when I came I to pick up my order the 2 guys working were rude I was checking my order and one of them said don’t worry everything is there so I instantly notice that there was no sauces so I asked one of the guys if I could get some sauce and he gave me a look by the way he was handling raw chicken and dint even wash his hands when he gave me the sauce but my surprise was when I got home there was no gray at all and there was only one mash potatoes
Atmosphere: 1
Food: 1
Service: 1
Linda Curtis
For a quick chicken bowl, $5, how can you go wrong? Great chicken off the grill, with rice, beans, chips, salsa. ?
Very poor customer service. Staff just doesn't care about customers. Chicken is over cooked and dry. I asked that sour cream and salsa be "on the side" of my wifes tostada, got home guess what, they got it wrong. Yesterday I ordered another tostada and had to ask three times for the tostada Tuesday discount. I was careful where I walked while waiting in the lobby for my take out order, water and ice cubes spilled on the floor, nobody cleaned it up. Very disappointing experience. Looking at other customer reviews management doesn't care and has not addressed issues.
I hope Yelp come up with zero star some day I will not recommend this place their service is beyond terrible I ask for the special 8 piece of chicken because I am not their kind they're were going charge me for for the salsa Wooooow this is the first happen to me I have been here 3 time it has always been a disaster I waited for 20 mint They won't give me the sauce the chicken is dry they laugh on your face they look at you like you are stupid no dressing for the salads they don't listen to you it's like they are saying u paid now get the hell out of here the workers Are racist especially the cashier they were charging me $11. For the sauce and still didn't give what I asked for If your don't like us then close this business I am very disappointed
Rosalinda Bolla
The ppl taken my order one them especially is very rude. Back in my day if I had problems I left it home, but not this person. She needs to be talked to by her person in charge.
Shinemoi Jaymes
The Livermore store is a hot mess. We've only used the drive-thru, where we regularly experience: wildly wrong orders or correct order, wrong food; no sauces, even when asked; churros rolled in salt and cinnamon, instead of sugar; RAREly is there a receipt; and, now, creative business hours. Tonight, at 8:30, the signs were dark because they were trying to close a half an hour early. And, again, no sauces, no churros, no receipt, stone cold food. Don't get me wrong: when they do get it right, the food is great. We've had great food & service from other locations. This one just can't get it together.
My rating is mainly base on the total lack of customer service. I got there at noon and there was no one in line. As I walked up to the counter the workers did not look very busy. I stood at the counter for over one minute without ever being acknowledged by any of the employees. A young women who was obviously in charge was barking orders at the other employees. Finally after two more minutes she finally took my order. The chicken seemed a bit over cooked, but over all the meal was fine. I went up to ask for a lid to take the rest of my meal home. Again I stood at the counter and was not acknowledged by any of the employees. I attempted several times to ask for a lid,but was totally ignored. I was able to ask the women for a lid,but it took several minutes before she retrieved the lid. I can't believe the total lack of customer service exhibited by all the employees that were working on a Friday during lunch time. It was not busy at all, so there was no excuse for them to be so indifferent to a customer.
Slow staff and not happy to be at work.The taste of my meal was awful.My meal was 1 out of 5.My experience was horrible and food took 20 minutes wait with only one customer ahead of me getting 1 taco.El Pollo loco on Fallon Rd is amazing.
Atmosphere: 1
Food: 1
Service: 1
Excellent service from the Alfonso and Sophia work team, and their food is the best
This restaurant is the slowest place ever. I always have to wait at least 10 minutes. What a …???
Food was not terrible but not very good either. I did get there close to closing, however, you should still get good food.
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Burrito
The evening of my visit was quite busy for them, yet the team there maintained their friendliness and were as prompt as possible. Alfonso, one of the staff members, assisted me with my order. Despite my lack of the correct coupon, he made the extra effort to locate one that applied to my purchase. Although clearly swamped, he never let his smile falter and dedicated time to support me.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tostada Salad
Super friendly service in the drive thru tonight!! So friendly and quick with our order! Even offered FRESH guac! Good was amazing! Will definitely visit this location again! Thanks Alfonso!!! Best customer service !!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chicken Bowl, Taco Salad, Chicken Nachos, Burrito, Consomé Dipping Sauce, Dippers and Mac and Cheese
The chicken was great really tender ? and well done love it ! Service was so quick I would dine in again here ... Great pollo loco for Livermore
Atmosphere: 5
Food: 5
Service: 5
Yesterday I went and ordered a family meal on line I ordered a extra mash potatoes and when I came I to pick up my order the 2 guys working were rude I was checking my order and one of them said don’t worry everything is there so I instantly notice that there was no sauces so I asked one of the guys if I could get some sauce and he gave me a look by the way he was handling raw chicken and dint even wash his hands when he gave me the sauce but my surprise was when I got home there was no gray at all and there was only one mash potatoes
Atmosphere: 1
Food: 1
Service: 1
For a quick chicken bowl, $5, how can you go wrong? Great chicken off the grill, with rice, beans, chips, salsa. ?
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Double Chicken Bowl, Shredded Chicken Quesadilla, Chips, Taco Salad
Very poor customer service. Staff just doesn't care about customers. Chicken is over cooked and dry. I asked that sour cream and salsa be "on the side" of my wifes tostada, got home guess what, they got it wrong. Yesterday I ordered another tostada and had to ask three times for the tostada Tuesday discount. I was careful where I walked while waiting in the lobby for my take out order, water and ice cubes spilled on the floor, nobody cleaned it up. Very disappointing experience. Looking at other customer reviews management doesn't care and has not addressed issues.
Restaurantji Recommends
I hope Yelp come up with zero star some day I will not recommend this place their service is beyond terrible I ask for the special 8 piece of chicken because I am not their kind they're were going charge me for for the salsa Wooooow this is the first happen to me I have been here 3 time it has always been a disaster I waited for 20 mint They won't give me the sauce the chicken is dry they laugh on your face they look at you like you are stupid no dressing for the salads they don't listen to you it's like they are saying u paid now get the hell out of here the workers Are racist especially the cashier they were charging me $11. For the sauce and still didn't give what I asked for If your don't like us then close this business I am very disappointed
The ppl taken my order one them especially is very rude. Back in my day if I had problems I left it home, but not this person. She needs to be talked to by her person in charge.
The Livermore store is a hot mess. We've only used the drive-thru, where we regularly experience: wildly wrong orders or correct order, wrong food; no sauces, even when asked; churros rolled in salt and cinnamon, instead of sugar; RAREly is there a receipt; and, now, creative business hours. Tonight, at 8:30, the signs were dark because they were trying to close a half an hour early. And, again, no sauces, no churros, no receipt, stone cold food. Don't get me wrong: when they do get it right, the food is great. We've had great food & service from other locations. This one just can't get it together.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Shredded Chicken Quesadilla, Chicken Nachos, Chicken Avocado Taco, Burrito, Quesadilla
My rating is mainly base on the total lack of customer service. I got there at noon and there was no one in line. As I walked up to the counter the workers did not look very busy. I stood at the counter for over one minute without ever being acknowledged by any of the employees. A young women who was obviously in charge was barking orders at the other employees. Finally after two more minutes she finally took my order. The chicken seemed a bit over cooked, but over all the meal was fine. I went up to ask for a lid to take the rest of my meal home. Again I stood at the counter and was not acknowledged by any of the employees. I attempted several times to ask for a lid,but was totally ignored. I was able to ask the women for a lid,but it took several minutes before she retrieved the lid. I can't believe the total lack of customer service exhibited by all the employees that were working on a Friday during lunch time. It was not busy at all, so there was no excuse for them to be so indifferent to a customer.
Drive thru. Great Value for a
Food: 5
Service: 5