You can easily increase your sales by atleast 40% if you can just schedule enough staff member and give them proper customer service training. We always get banana split dazzler from the last 8 years with caramel cone ice cream and after waiting for at least 20 mins in line only 1 Person ahead of us and 1 person working during lunch hour on a weekend was told we can’t do that. We only asked to replace the ice cream, which we have done at this location for the last 8+ years. Please hire schedule more staff during rush hour and train them better. Few customers left while we were waiting because the person was taking her sweet time with just 1 order of ice cream.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Banana Split Dazzler Sundae
C T
My favorite pistachio ice cream!
Parking: The outlet gets crowded, so try to avoid weekends.
Kid-friendliness: Lots of clean bathrooms
Atmosphere: 5
Food: 5
Service: 5
Carmine
Great customer service, employee smiling and offer try a sample, she make quick my smoothie, delicious taste I love haagen-Dazs, when I do shopping in Livermore outlets, I happy to stop here?❤️☺️
First time to buy a smoothie - wait almost an hour - only 3 groups of people in front of us. Second time to buy a smoothie - out of stock because they don’t enough ice cream. Seriously, an ice cream shop is out of ice cream? Third time to buy a smoothie- out of ice…. We are speechless and would never buy again
Atmosphere: 1
Food: 1
Service: 1
OfficialG Tui
Haagen-Dazs at SF Premium Outlets is an absolute gem! The staff provides exceptional service, and the array of flavors is delightful. I highly recommend trying their pistachio ice cream paired with a special waffle; it's a taste of heaven. This little shop nestled in the middle of the cafeteria adds a touch of sweetness to your shopping experience. ???
bijay Gurung
Haagen Dazs, creamy delight,Indulgence in every bite,Pure ice cream perfection,
Hemanth Kumar
Opens late, closes early, stops making milkshakes 1 hour before so they can clean stuff. Rude staff. I dont know who owns it but looks like the owner never cares for his location. I stopped by once to order milkshake 15 minutes after opening time. They wanted me to wait 30 minutes more when no one is there yet and i waited and mentioned i will place online order to save some time. 15 minutes later she starts making milkshake for someone and i am standing there and when asked she mentioned that online orders will be made 1 hour later. So i had to cancel the online order and pay at store again. Crazy staff.
Cheery Walker
Staff was very nice and even offered me samples of various ice creams! Will definitely visit again ?
dai a
My first time coming at this ice cream spot and LOVED IT! Nneka made out experience be above the sky! So happy! ♥️♥️♥️
the staff was rude and unprofessional to me. my diabetic father wanted substitutes and they were extremely dismissive and rude to him. one of them even answered their phone mid sentence and left the place. overpriced ice cream whatever
Charlotte Loades
Tasty Ice cream but incredibly overpriced. The staff were rude and acted like you didn't exist. Not worth the money unfortunately.
Matthew
Opened 1 hour late, poor service, over priced ?
DIRK WYATT
I hate leaving a negative review, but this place deserves it. Terrible manager shutting the place down before closing. This is not the first time. I hope the owner knows he is losing out on revenue.From one business owner to another, if you don’t stay open when business hours are posted, you will be out of business.
Tanner Shupe
Kind staff, quick and easy shake pick up, and delicious Coffee Chip shake ☺️
Try their Mango Cream
You can easily increase your sales by atleast 40% if you can just schedule enough staff member and give them proper customer service training. We always get banana split dazzler from the last 8 years with caramel cone ice cream and after waiting for at least 20 mins in line only 1
Person ahead of us and 1 person working during lunch hour on a weekend was told we can’t do that. We only asked to replace the ice cream, which we have done at this location for the last 8+ years. Please hire schedule more staff during rush hour and train them better. Few customers left while we were waiting because the person was taking her sweet time with just 1 order of ice cream.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Banana Split Dazzler Sundae
My favorite pistachio ice cream!
Parking: The outlet gets crowded, so try to avoid weekends.
Kid-friendliness: Lots of clean bathrooms
Atmosphere: 5
Food: 5
Service: 5
Great customer service, employee smiling and offer try a sample, she make quick my smoothie, delicious taste I love haagen-Dazs, when I do shopping in Livermore outlets, I happy to stop here?❤️☺️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ice Cream Quart, Raspberry Sorbet, Mango Sorbet, Wildberry Smoothie
First time to buy a smoothie - wait almost an hour - only 3 groups of people in front of us.
Second time to buy a smoothie - out of stock because they don’t enough ice cream. Seriously, an ice cream shop is out of ice cream?
Third time to buy a smoothie- out of ice….
We are speechless and would never buy again
Atmosphere: 1
Food: 1
Service: 1
Haagen-Dazs at SF Premium Outlets is an absolute gem! The staff provides exceptional service, and the array of flavors is delightful. I highly recommend trying their pistachio ice cream paired with a special waffle; it's a taste of heaven. This little shop nestled in the middle of the cafeteria adds a touch of sweetness to your shopping experience. ???
Haagen Dazs, creamy delight,Indulgence in every bite,Pure ice cream perfection,
Opens late, closes early, stops making milkshakes 1 hour before so they can clean stuff. Rude staff. I dont know who owns it but looks like the owner never cares for his location. I stopped by once to order milkshake 15 minutes after opening time. They wanted me to wait 30 minutes more when no one is there yet and i waited and mentioned i will place online order to save some time. 15 minutes later she starts making milkshake for someone and i am standing there and when asked she mentioned that online orders will be made 1 hour later. So i had to cancel the online order and pay at store again. Crazy staff.
Staff was very nice and even offered me samples of various ice creams! Will definitely visit again ?
My first time coming at this ice cream spot and LOVED IT! Nneka made out experience be above the sky! So happy! ♥️♥️♥️
Restaurantji Recommends
the staff was rude and unprofessional to me. my diabetic father wanted substitutes and they were extremely dismissive and rude to him. one of them even answered their phone mid sentence and left the place. overpriced ice cream whatever
Tasty Ice cream but incredibly overpriced. The staff were rude and acted like you didn't exist. Not worth the money unfortunately.
Opened 1 hour late, poor service, over priced ?
I hate leaving a negative review, but this place deserves it. Terrible manager shutting the place down before closing. This is not the first time. I hope the owner knows he is losing out on revenue.From one business owner to another, if you don’t stay open when business hours are posted, you will be out of business.
Kind staff, quick and easy shake pick up, and delicious Coffee Chip shake ☺️
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