Starbucks
4333 First St, Livermore
(925) 606-8691
Recent Reviews
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Food and service excellent. Table seating and electrical outlets minimal. I saw one outlet by the 2 chair table along the wall.
Atmosphere: 4
Food: 5
Service: 5
We had to stop going to this location. I wouldn't normally review a Starbucks but I think this location is used as a training spot. We've had so many times where things have gone wrong that I even had to call on this store. Teas without lemonade or their added flavors espresso that tastes burnt, freezer burned ice. But recently they have an employee that kept messing up my drinks, and then publicly asked me and what I had to say when I brought my drink back in after the third time that he's messed up my order. I now feel awkward walking in the store because of this person and their mistakes now being pushed back on me
Atmosphere: 4
Food: 2
Service: 3
Was here for a pickup, when I arrived I seen a bag that was ready but I wasn’t sure if it was mine. So I waited for the staff member to finish up what she was doing thinking she will ask me what order I’m here for. A little over 5 minutes go by and she never says anything to me even though she sees me waiting for an order by the pick up counter. So I ask her if my order was ready and she says not yet rudely. So I sit down and wait. About 10 minutes go by and I ask another member and he tells me it’s right here. The order that was sitting there the whole time since I got there was mine even though the female member told me it wasn’t mine. So upsetting I waited around for 15-20 for an order that was already ready. Like it’s so simple to ask someone waiting for a pick up what order you’re here for instead having them just stand around till they have to say something to you. 11/25/25 5:50pm. Her name is rachel I believe. Very poorly trained. So tired of places hiring incompetent people for their staff and not training them properly. Management needs to do better as well🤦♀️
Atmosphere: 1
Service: 1
Always my go to place for hang out to my self. Reading while sipping my fave latte ☕️
Atmosphere: 5
Food: 4
Service: 5
The staff are always smiley, helpful, and patient.
Atmosphere: 5
Food: 5
Service: 5
Don't come to this location if you're short on time: I usually order things that are quick like drip coffee and/or an oatmeal. When I used to order in the store, I found that my order was consistently forgotten about. I found out it was because my order doesn't generate a sticker like other more complex orders and since the Starbucks crew is very sticker oriented, if there's no sticker, there's a high chance it needs extra reminders to get done. So I moved to mobile orders. Now a sticker is generated by default. But I still find that they forget the spoon for the oatmeal or it just takes consistently longer than I would have hoped. Today the oatmeal was the first thing ready and I had to wait 5+ min for a drip coffee to be poured (which is pressing a button). I just don't get the way this Starbucks prioritizes customer orders, but I'd say there's definitely something that could be optimized so that even the crew doesn't feel as overwhelmed.
Atmosphere: 2
Food: 4
Service: 3
It's a Starbucks. 😃
Atmosphere: 2
Food: 4
Service: 4
At this location they usually always take way longer. Even when it’s visibly not busy. My order is almost always made wrong and especially when it comes to the extra add-ons that are extra $$ they just don’t do it. They do a poorly executed job.
Atmosphere: 2
Food: 4
Service: 2
I recently had a bad/weird experience here. But I’m rating this store 5 stars because the staff was and is amazing. But the blonde barista was making an order that I saw was mine, and she complained to another customer about how complicated my order was and showed that customer my cup and said “see, orders like this” then thanked that customer for ordering just a regular coffee. Although I did want to confront her, I figured she’s probably having a bad day and needed a break, plus I saw Jacqueline (who was one of the baristas that greeted me when I first came to the store) and I didn’t want to make it awkward for her and the other staff that did nothing wrong. I work nearby so I come to this Starbucks a lot and I was socially shy at first and not sure what to order until I got recommendation from the staff. I won’t base this review on ONE PERSON and one weird experience but I will rate the team itself and they definitely deserve their flowers!
Atmosphere: 5
Food: 5
Service: 5
Went here on a Sunday evening , 03.23, at around 7 pm and what a mess this place is!! Why do you call yourself a Starbucks if your baristas are incompetent and incapable of basic customer service? I walked in to get some pastries and a lady before me in line keeps walking away from the queue while talking to her husband and ordering at the same time. The barista taking the order didn't greet or acknowledge me and just kept awkwardly waiting and chatting with her coworkers who were leaving their shift, while making me wait in line. Do yourself a favor and learn to regulate the queue for orders? If another customer has her head in her ass while giving her order and behaves like a third rate clown, call her out on it? I then watched her take my order and prepare a customer's drink who ordered after me. All this while I waited for a coffee cake and a vanilla bean pastry. The barista then proceeds to heat the pastries and completely forgets that she left inside the microwave! If I could give like a -2 stars for this place, I would ! You guys are below 0! Won't be coming here again. Stay away people! Seriously, customer service is pathetic and so are the baristas. I've been to many outlets but this one is by far the worst!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Superfriendly person at the front, she was always smiling and taking order, good energy
Atmosphere: 5
Food: 5
Service: 5
A great place to grab your vices. Happy staff with real teamwork going on. Very clean store , well laid out. Flow of the store felt good. Full of happy smiles and a brisk call-in pick-up place.
Atmosphere: 5
Food: 5
Service: 5
I get my coffee before work around 4AM. Morning staff is energetic and friendly regardless of the early time of day. Staff is quick to get orders out and they go above and beyond to put a smile on your face. I love this Starbucks store!
Atmosphere: 5
Food: 4
Service: 5
Tanner was awesome. Came 2 minutes before closing and he served me with a smile. Most other business turn away customers when people come in before closing.
Atmosphere: 5
Food: 5
Service: 5
They have a good team there that has orders coming in and going out amazingly quick!
Atmosphere: 5
Food: 5
Service: 5
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