The cashier cursed at me for wanting to substitute an item which two different people let me do including the manager im highly disappointed and unsatisfied due to the fact that he always gave me the side eye and looked down on me im been polite the whole time but tonight im highly disappointed so unprofessional two different cashiers on two separate accusations let me do this without a problem i want this employee fired he said the s word and said i dont care about your order if he dosnt like his job get another one unprofessional unsatisfactory and unsatisfied i been a customer for 15 plus years i will never support this location intill this employee is gone he made me feel So Uncomfortable and looksd down on for months saying there no sauce when i can see the sauce with my own eyes i will never buy from this location intill he is removed
Atmosphere: 1
Food: 1
Service: 1
Marcos Salcido
Service was great. Food was delicious.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Double Cheeseburger, Big Angus Guacamole Bacon Burger, Double Guacamole Bacon Burger Combo, Steak and Egg Burrito, Bacon Egg and Cheese Burrito
Marcel D.
We were there around 5 p.m., it was very empty, everything was clean and the staff was extremely friendly.
Atmosphere: 5
Food: 5
Service: 5
Michael Moore
They ignored us. Helped other customers who came in after us. So we left and went to in and out on Crenshaw Blvd in
Atmosphere: 2
Service: 1
Robin Scheliga
Very nice manager! ?️
Atmosphere: 5
Food: 5
Service: 5
Yaseer Shaikh
Gave them 5 stars before .. Changing it to one star should be -5. Came in drive-thru on 8/2/2024. Order a few items. Bill was 33.80 After one or two bite notice a big hair in my burger.. Right away. Called store notified them. Talk to girl named Diana.. She said come back and get it.. I explained I'm way too far. I only come on this side on Fridays.
She said don't worry come back on Friday. We will more than happy to replace it.. I am leaving a note in the office. She took my name and a phone number.. On 8/92024 1.55pm I was in the area again.. Pull up to the drive-thru. Explain my situation to the gentleman he said pull through.. At the window lady came up and she said oh this looks hair on the top of the burger.. And she explaining to me the policy. I need the receipt. I said I can show you the bill. I pull up my bank account. Show her the bill.. And she start explaining to me policies again.. I came in because they asked me to come back.. It was unprofessional.. and only reason I pulled in because I was told to come back inn..
I drove off without picking up the food. They should be more courteous and more professional.. was not asking to replace entire bill. Was just concerned...
The lady at the drive-thru window did not know how to talk to people.. How to talk to a customer..
How to deal with the customer service issues..
They should send her to proper customer service training..
Hope some one read this and learn . Thank you Apology for the harsh word and bad reviews. Sorry
Vegetarian options: Not sure
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Hamburger
Alejandra Gutierrez
Went to the drive thru, the lady named rosa was mood as hell. I ordered just a burger. I got to the window the man tried to charge me a combo and i told him no it was just the western bacon cheese burger. He charges me and leaves then the girl who i assume is rosa with rude attitude yet again hands me the bag. I get to my job mind you they took forever at the drive thru so im already in a hurry i open the bag and its not even the right burger. All the attitude and she still managed to mess up my order. Now im left with a burger im not even going to eat and a sour experience.
Atmosphere: 1
Food: 1
Service: 1
Adam Dex
Great service, food better than McDonald's but worse than the others.
Atmosphere: 4
Food: 3
Service: 5
Ashley Postel
Food is always fresh and hot. It's usually the same guy in the window on night shift. He's super fast and always gets my order right. Thank you night shift cooks/cashier for well prepared fresh amazing meals. Much appreciated ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Cheeseburger
Martinx310
Great customer service I had an issue with an order and they didn’t hesitate to replace my order completely and send me on my way! Going to make sure I make this my go to spot
Diana, was very nice & helpful. She listened, helped me with my app. Thanks Diana for you professionalosm. I'll be back because of YOU ?
Atmosphere: 5
Food: 5
Service: 5
Sean Roberts
Whoever's on duty right now is the slowest mofo ever takes forever to cook one biscuit , 7 minutes in line .2 minutes behind someone then 5 minutes for one bacon biscuit(was sausage instead)
Atmosphere: 3
Food: 3
Service: 1
Lina Hernandez
They take to long to take order and give order.
Atmosphere: 3
Food: 5
Service: 3
Daniel Otto
Good food , great service.
Food: 5
Service: 5
Recommended dishes: Hamburger
David Mendoza
This hit the spot ! The burger and fries were cooked to perfection. I got my order quick and all the condiments I asked for . The restaurant snd bathrooms were clean. Fransico is the man !
The cashier cursed at me for wanting to substitute an item which two different people let me do including the manager im highly disappointed and unsatisfied due to the fact that he always gave me the side eye and looked down on me im been polite the whole time but tonight im highly disappointed so unprofessional two different cashiers on two separate accusations let me do this without a problem i want this employee fired he said the s word and said i dont care about your order if he dosnt like his job get another one unprofessional unsatisfactory and unsatisfied i been a customer for 15 plus years i will never support this location intill this employee is gone he made me feel
So
Uncomfortable and looksd down on for months saying there no sauce when i can see the sauce with my own eyes i will never buy from this location intill he is removed
Atmosphere: 1
Food: 1
Service: 1
Service was great.
Food was delicious.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Double Cheeseburger, Big Angus Guacamole Bacon Burger, Double Guacamole Bacon Burger Combo, Steak and Egg Burrito, Bacon Egg and Cheese Burrito
We were there around 5 p.m., it was very empty, everything was clean and the staff was extremely friendly.
Atmosphere: 5
Food: 5
Service: 5
They ignored us. Helped other customers who came in after us. So we left and went to in and out on Crenshaw Blvd in
Atmosphere: 2
Service: 1
Very nice manager! ?️
Atmosphere: 5
Food: 5
Service: 5
Gave them 5 stars before ..
Changing it to one star should be -5.
Came in drive-thru on 8/2/2024.
Order a few items. Bill was 33.80
After one or two bite notice a big hair in my burger..
Right away. Called store notified them. Talk to girl named Diana..
She said come back and get it..
I explained I'm way too far. I only come on this side on Fridays.
She said don't worry come back on Friday. We will more than happy to replace it..
I am leaving a note in the office. She took my name and a phone number..
On 8/92024 1.55pm I was in the area again..
Pull up to the drive-thru. Explain my situation to the gentleman he said pull through..
At the window lady came up and she said oh this looks hair on the top of the burger..
And she explaining to me the policy. I need the receipt. I said I can show you the bill. I pull up my bank account. Show her the bill..
And she start explaining to me policies again..
I came in because they asked me to come back..
It was unprofessional.. and only reason I pulled in because I was told to come back inn..
I drove off without picking up the food. They should be more courteous and more professional.. was not asking to replace entire bill. Was just concerned...
The lady at the drive-thru window did not know how to talk to people..
How to talk to a customer..
How to deal with the customer service issues..
They should send her to proper customer service training..
Hope some one read this and learn .
Thank you
Apology for the harsh word and bad reviews. Sorry
Vegetarian options: Not sure
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Hamburger
Went to the drive thru, the lady named rosa was mood as hell. I ordered just a burger. I got to the window the man tried to charge me a combo and i told him no it was just the western bacon cheese burger. He charges me and leaves then the girl who i assume is rosa with rude attitude yet again hands me the bag. I get to my job mind you they took forever at the drive thru so im already in a hurry i open the bag and its not even the right burger. All the attitude and she still managed to mess up my order. Now im left with a burger im not even going to eat and a sour experience.
Atmosphere: 1
Food: 1
Service: 1
Great service, food better than McDonald's but worse than the others.
Atmosphere: 4
Food: 3
Service: 5
Food is always fresh and hot. It's usually the same guy in the window on night shift. He's super fast and always gets my order right. Thank you night shift cooks/cashier for well prepared fresh amazing meals. Much appreciated ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Cheeseburger
Great customer service I had an issue with an order and they didn’t hesitate to replace my order completely and send me on my way! Going to make sure I make this my go to spot
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Western Bacon Cheeseburger
Restaurantji Recommends
Diana, was very nice & helpful. She listened, helped me with my app. Thanks Diana for you professionalosm. I'll be back because of YOU ?
Atmosphere: 5
Food: 5
Service: 5
Whoever's on duty right now is the slowest mofo ever takes forever to cook one biscuit , 7 minutes in line .2 minutes behind someone then 5 minutes for one bacon biscuit(was sausage instead)
Atmosphere: 3
Food: 3
Service: 1
They take to long to take order and give order.
Atmosphere: 3
Food: 5
Service: 3
Good food , great service.
Food: 5
Service: 5
Recommended dishes: Hamburger
This hit the spot ! The burger and fries were cooked to perfection. I got my order quick and all the condiments I asked for . The restaurant snd bathrooms were clean. Fransico is the man !
Atmosphere: 5
Food: 5
Service: 5
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