First, I asked if we could have the boo batter signature ice cream and the little lady who helped us looked at us with confusion. I proceeded to say it was the one in the picture right in front of us on the ice cream counter and to make it just like that (same toppings and all), she squinted and said huh and then rudely asked what size. She literally sprinkled the toppings, mixed it once, and piled it onto the cup. She did this for two of the same order. Mind you, the halloween oreos used in the boo batter signature recipe were behind her yet she didn't even notice they were there because she used regular ones. How do employees not know about seasonal items and what actually goes in them? Are they not trained? I am very disappointed as both cups looked like runny mush, I was embarrassed to walk out with them. Would like a refund.
Aree K.
I went there with my girls and surprisingly my ice cream lover daughter prefer the rite aide mint ice cream than cold stone. I chose a certain ice cream with brownies and caramel on it instead I had Oreos no brownies and chocolate chip pieces I don't like chocolate chips pieces in my ice cream and no caramel on it I was looking at it like this doesn't look like what I ordered also the chocolate bowl cone was so stale no crunch nothing it was hard as a rock I trashed it. I suggest watch what you order don't pay til you see what you're actually getting in your ice cream and make sure cones are no expired/stale.
Frequent Shopper
I bought a chocolate milk shake, that thing melted super fast, while waiting for one more order. By the time we walked out, I just had a cup of chocolate milk ?
Bacon J.
They cheated us! They don't sing for a tip anymore she was like sometimes I guess that means it depends on how much! Luckily I have a gift card because they are cheating on the ice cream this SH*T is $8.00 WTF...! WHEN MY CARD IS DONE IM DONE! THIS ONE USE TO BE MY FAVORITE SO SAD
Craig “Craigs Clout” Emmert
Smooth like Fine Wood Working, the cooling off quarters from Great Google! Stones in Your Phone .....
Elizabeth C.
If I could give no stars I would! Literally the worst customer service I have EVER received, it was so bad I had to leave a review. I got so frustrated that I counted, 7 groups that entered after my family and I were served and left before us, and three of those families sat down and completed their ice cream orders and drove away while we were still in the venue waiting for our order. I will NEVER come to this establishment again, the person who helped us was condescending and had an "I don't care" attitude. I highly suggest taking the trip and going to the PIKE. My milkshake was also watery. Will never be back again.
Isaiah L.
I come here as a regular customer and on 6-26-23 around 8:15 or 8:25 pm I usually buy the $15 tub but I feel like I got ripped off and I only got a $10 tub because the ice cream is half way I barely came home and opened the tub and saw this...I'm disappointed cause I'm a customer that comes daily
Cheri S.
I think I got the same girl serving as Sheree who also left a comment. I got less attitude but I asked for it to be to-go twice. The server over poured the cup, when I asked for a lid she said it wouldn't fit and gave it to me on the side. No bag, no extra cup. So I had to drive one handed home so I wouldn't get ice cream everywhere. I think her fathers the manager based on the conversation she was having with her co-worker. They are young high school girls looking forward to graduation and that's awesome. There should be a little more attention to detail.
Sara Jacobs
Creamy deliciousness! A satisfying indulgent treat!
Ordered the cheesecake fantasy and expected fresh berries like the photos. They used preserved berries in syrup which ended up tasting flavorless and they were frozen solid. The worker barely mixed it together. I'm talking about she gave it one little stir. My daughter wanted a little tiny dash of sprinkles on there. Ended up being $8.50 for the medium size. Compete rip off. I'll never come back.
Richard Dickinson
Great place to bring your kids, a little pricey but worth the experience. Workers were great and my kids loved watching her mix all the toppings. Will totally recommend.
ice blaze
We waited for 15+ minutes to be served, to have someone come in after us and cut in line. When I tried to point it out, the employees and customer ignored me. My son was excited to eat ice cream here, and now we'll never go back due to the trash customer service. We took our money to one of the local creamery's instead; they have way better customer service than here.
frank gomez
this past weekend i came to coldstone and it was my very first time, and a beautiful sweet young lady named nicole helped me out, she was so understanding, and allowed me to sample whatever i wanted and walked me through all the signatures, i felt so bad because we spent like 10 minutes discussing the signatures but she was super patient and super kind, i went with a got to have it “cheesecake fantasy” but i replaced the ice cream for mint, and the blue berries and strawberries for brownies and chocolate chips, if you ever visit, i 10/10 recommend!!! we were making small talk as she made my ice cream and she honestly felt like my daughter! she was so kind, seeing a young lady so energetic was so refreshing. if management is reading this, she’s a keeper!!! never let her go!!! if you stop by coldstone, ask for nicole, she will provide the best customer service you have ever experienced!!
Daniel
I love the smoothiesThe girls that work here are pretty
Quick yummy in my tummy
Atmosphere: 5
Food: 5
Service: 5
First, I asked if we could have the boo batter signature ice cream and the little lady who helped us looked at us with confusion. I proceeded to say it was the one in the picture right in front of us on the ice cream counter and to make it just like that (same toppings and all), she squinted and said huh and then rudely asked what size. She literally sprinkled the toppings, mixed it once, and piled it onto the cup. She did this for two of the same order. Mind you, the halloween oreos used in the boo batter signature recipe were behind her yet she didn't even notice they were there because she used regular ones. How do employees not know about seasonal items and what actually goes in them? Are they not trained? I am very disappointed as both cups looked like runny mush, I was embarrassed to walk out with them. Would like a refund.
I went there with my girls and surprisingly my ice cream lover daughter prefer the rite aide mint ice cream than cold stone. I chose a certain ice cream with brownies and caramel on it instead I had Oreos no brownies and chocolate chip pieces I don't like chocolate chips pieces in my ice cream and no caramel on it I was looking at it like this doesn't look like what I ordered also the chocolate bowl cone was so stale no crunch nothing it was hard as a rock I trashed it. I suggest watch what you order don't pay til you see what you're actually getting in your ice cream and make sure cones are no expired/stale.
I bought a chocolate milk shake, that thing melted super fast, while waiting for one more order. By the time we walked out, I just had a cup of chocolate milk ?
They cheated us! They don't sing for a tip anymore she was like sometimes I guess that means it depends on how much! Luckily I have a gift card because they are cheating on the ice cream this SH*T is $8.00 WTF...! WHEN MY CARD IS DONE IM DONE! THIS ONE USE TO BE MY FAVORITE SO SAD
Smooth like Fine Wood Working, the cooling off quarters from Great Google! Stones in Your Phone .....
If I could give no stars I would! Literally the worst customer service I have EVER received, it was so bad I had to leave a review. I got so frustrated that I counted, 7 groups that entered after my family and I were served and left before us, and three of those families sat down and completed their ice cream orders and drove away while we were still in the venue waiting for our order. I will NEVER come to this establishment again, the person who helped us was condescending and had an "I don't care" attitude. I highly suggest taking the trip and going to the PIKE. My milkshake was also watery. Will never be back again.
I come here as a regular customer and on 6-26-23 around 8:15 or 8:25 pm I usually buy the $15 tub but I feel like I got ripped off and I only got a $10 tub because the ice cream is half way I barely came home and opened the tub and saw this...I'm disappointed cause I'm a customer that comes daily
I think I got the same girl serving as Sheree who also left a comment. I got less attitude but I asked for it to be to-go twice. The server over poured the cup, when I asked for a lid she said it wouldn't fit and gave it to me on the side. No bag, no extra cup. So I had to drive one handed home so I wouldn't get ice cream everywhere. I think her fathers the manager based on the conversation she was having with her co-worker. They are young high school girls looking forward to graduation and that's awesome. There should be a little more attention to detail.
Creamy deliciousness! A satisfying indulgent treat!
Restaurantji Recommends
Ordered the cheesecake fantasy and expected fresh berries like the photos. They used preserved berries in syrup which ended up tasting flavorless and they were frozen solid. The worker barely mixed it together. I'm talking about she gave it one little stir. My daughter wanted a little tiny dash of sprinkles on there. Ended up being $8.50 for the medium size. Compete rip off. I'll never come back.
Great place to bring your kids, a little pricey but worth the experience. Workers were great and my kids loved watching her mix all the toppings. Will totally recommend.
We waited for 15+ minutes to be served, to have someone come in after us and cut in line. When I tried to point it out, the employees and customer ignored me. My son was excited to eat ice cream here, and now we'll never go back due to the trash customer service. We took our money to one of the local creamery's instead; they have way better customer service than here.
this past weekend i came to coldstone and it was my very first time, and a beautiful sweet young lady named nicole helped me out, she was so understanding, and allowed me to sample whatever i wanted and walked me through all the signatures, i felt so bad because we spent like 10 minutes discussing the signatures but she was super patient and super kind, i went with a got to have it “cheesecake fantasy” but i replaced the ice cream for mint, and the blue berries and strawberries for brownies and chocolate chips, if you ever visit, i 10/10 recommend!!! we were making small talk as she made my ice cream and she honestly felt like my daughter! she was so kind, seeing a young lady so energetic was so refreshing. if management is reading this, she’s a keeper!!! never let her go!!! if you stop by coldstone, ask for nicole, she will provide the best customer service you have ever experienced!!
I love the smoothiesThe girls that work here are pretty