I ordered 4 dorritos locos tacos online along with some other things for my family, and when I picked up my food I noticed it was 4 normal tacos instead of the dorritos locos ones and they denied changing them because they insited thats what I ordered even when I showed them my online order
Food: 1
Service: 1
Alicia McCray
The employee Herbert was really nice and help out a lot with my order. Highly satisfied and happy with his costumer service
Atmosphere: 5
Food: 5
Service: 5
L A
They gave me food burnt, last week it was burnt and dry . I wouldn’t recommend now to go .
Atmosphere: 1
Food: 1
Service: 1
Ana Lopez
I am scared to give this one one more go. I had really bad food last time. It was dry, some undercooked. My salad was dry, some stuff seemed rotten, but I am not sure, possibly overcooked, just something was very very odd... I mean I never throw away food but I did because it was that bad. I didn't complain just threw it away. I didn't want to try again. My meal came out scary.
Atmosphere: 3
Food: 1
Service: 3
Frank Nevado
Joshua is a great store manager who took excellent care of our big orders for our family gathering. He made sure we had extra sauces green, roja, and salsa which we really appreciated.
I also had an issue ordering through the mobile app, and Joshua personally helped me complete the order without any hassle.
Great people and great service. I’ll definitely be coming back!
Atmosphere: 5
Food: 5
Service: 5
Aokuso Pita
Great food and great dine in or outside good worker
Atmosphere: 4
Food: 5
Service: 5
Claude Richardson
Usually get the Double Chicken Tostada Salad, but I also like their crunchy chicken tacos because it's a light shell and not to hard to bite into. Tacos have great flavor, especially avocado chicken tacos (soft shell). Who doesn't love a spicy avocado salsa (the green one)
Atmosphere: 5
Food: 5
Service: 5
Elena Espinosa
Always when I go drive through always something is missing in my order , also I don’t get receipt.
Atmosphere: 1
Food: 1
Service: 1
CozMo TF
How am I suppose to eat without utensils
Atmosphere: 3
Food: 4
Service: 2
Leslie C
I'm a frequent customer at this particular Pollo Loco location, their customer service is always very good & courteous. I don't want to give the restaurant a bad review because of one person but they really need to work on training their employees in customer service more. Being kind is free & being rude is too. Don't work in a place with frequent customers if you don't like attending to people. I won't post her name out of respect but if this reaches management, hope its brought up to their attention.
Awful portions at all locations lately. My fav is the double chicken tostada. However the double chicken is a joke. It always looks like barely more chicken than the regular tostada. It's definitely NOT double the chicken. It's also up to $15-$16 as if 2025. The family pack large side portions are also a joke. Could barely feed a family of ants. I've decided to stop doing El Pollo Loco. I'm tired of them charging more money$$ for way less food. Not worth it.
Atmosphere: 4
Food: 1
Service: 2
Mr Perez
I stopped by Pollo Loco, and the highlight became me being pointed toward the bathroom by the staff. While I appreciate their effort to help, the way it was handled made the interaction feel awkward and misaligned with customer-first service. I came for the food—not to be guided awkwardly through the place. Not sure I’ll return unless that vibe changes.
Atmosphere: 1
Food: 1
Service: 1
Being Unique Alwayyss
Did not have food as requested My nephew needed the chicken chopped in small pieces and they were large chucks he was disappointed
Atmosphere: 4
Food: 4
Service: 4
Miss Boykin
Did not have food as requested My nephew needed the chicken chopped in small pieces and they were large chucks he was disappointed
Atmosphere: 4
Food: 4
Service: 4
Joel Mandujano
They make you order from the kiosk when they have a whole staff
I ordered 4 dorritos locos tacos online along with some other things for my family, and when I picked up my food I noticed it was 4 normal tacos instead of the dorritos locos ones and they denied changing them because they insited thats what I ordered even when I showed them my online order
Food: 1
Service: 1
The employee Herbert was really nice and help out a lot with my order. Highly satisfied and happy with his costumer service
Atmosphere: 5
Food: 5
Service: 5
They gave me food burnt, last week it was burnt and dry . I wouldn’t recommend now to go .
Atmosphere: 1
Food: 1
Service: 1
I am scared to give this one one more go. I had really bad food last time. It was dry, some undercooked. My salad was dry, some stuff seemed rotten, but I am not sure, possibly overcooked, just something was very very odd... I mean I never throw away food but I did because it was that bad. I didn't complain just threw it away. I didn't want to try again. My meal came out scary.
Atmosphere: 3
Food: 1
Service: 3
Joshua is a great store manager who took excellent care of our big orders for our family gathering. He made sure we had extra sauces green, roja, and salsa which we really appreciated.
I also had an issue ordering through the mobile app, and Joshua personally helped me complete the order without any hassle.
Great people and great service. I’ll definitely be coming back!
Atmosphere: 5
Food: 5
Service: 5
Great food and great dine in or outside good worker
Atmosphere: 4
Food: 5
Service: 5
Usually get the Double Chicken Tostada Salad, but I also like their crunchy chicken tacos because it's a light shell and not to hard to bite into. Tacos have great flavor, especially avocado chicken tacos (soft shell). Who doesn't love a spicy avocado salsa (the green one)
Atmosphere: 5
Food: 5
Service: 5
Always when I go drive through always something is missing in my order , also I don’t get receipt.
Atmosphere: 1
Food: 1
Service: 1
How am I suppose to eat without utensils
Atmosphere: 3
Food: 4
Service: 2
I'm a frequent customer at this particular Pollo Loco location, their customer service is always very good & courteous. I don't want to give the restaurant a bad review because of one person but they really need to work on training their employees in customer service more. Being kind is free & being rude is too. Don't work in a place with frequent customers if you don't like attending to people. I won't post her name out of respect but if this reaches management, hope its brought up to their attention.
Atmosphere: 1
Food: 5
Service: 1
Restaurantji Recommends
Awful portions at all locations lately. My fav is the double chicken tostada. However the double chicken is a joke. It always looks like barely more chicken than the regular tostada. It's definitely NOT double the chicken. It's also up to $15-$16 as if 2025. The family pack large side portions are also a joke. Could barely feed a family of ants. I've decided to stop doing El Pollo Loco. I'm tired of them charging more money$$ for way less food. Not worth it.
Atmosphere: 4
Food: 1
Service: 2
I stopped by Pollo Loco, and the highlight became me being pointed toward the bathroom by the staff. While I appreciate their effort to help, the way it was handled made the interaction feel awkward and misaligned with customer-first service. I came for the food—not to be guided awkwardly through the place. Not sure I’ll return unless that vibe changes.
Atmosphere: 1
Food: 1
Service: 1
Did not have food as requested
My nephew needed the chicken chopped in small pieces and they were large chucks he was disappointed
Atmosphere: 4
Food: 4
Service: 4
Did not have food as requested
My nephew needed the chicken chopped in small pieces and they were large chucks he was disappointed
Atmosphere: 4
Food: 4
Service: 4
They make you order from the kiosk when they have a whole staff
Atmosphere: 1
Food: 4
Service: 1
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