I've had consistently good experiences at Grounds! Today we ordered over the phone and the employee taking our order was very nice and made some bagel suggestions as they were out of my favorite cheese garlic. The food was delicious as always! Favorites: cheese veggie sandwich, #1 breakfast sandwich, and #9 breakfast sandwich.
Daniel Lopez
It's always a good experience when I am here. Great customer service and the bagels are good.
Atmosphere: 5
Food: 5
Service: 5
ashley
There was a disorganized group interview for Moonbridge Donut Studio that was scheduled to be at this location on 9/27/24 through 9/29/24 from around 1pm-2pm. It was later made evident no one was welcomed. Apparently, there was no agreement upon both locations to have the interview there. It's very understandable there may have been tension given that both locations are somewhat competitors, but those who showed up for the interview were just as clueless and did not need to be treated in such a horrible manner. Once the owners—workers—whoever the middle aged, tall, brown haired man and female cashier were—found out about the interview, they brought out the worst customer service attitude ever. They became aggressive. Again, it's understandable; it was disorganized. But it did not have to be handled as it was. If this is any indication of how potential customers are treated, it's not worth stepping foot in here in general.
Edit 9/27/24: As mentioned in the review above; it was understood the the original business was disorganized and in the wrong, but still does not excuse the poor attitude of the staff to the clueless interviewees. It is clear from the reply below received by the establishment that the attitude here is disgusting.
Edit 9/28/24: It seems the establishment has edited their response to my first review. Once again, as stated; it is understandable there may have been tension because nothing was previously agreed upon between both locations. And again, it was the attitude given to the unaware "25+" people. The situation could have been handled completely different. It could have been calmly explained and everyone could have been peacefully asked to exit the café rather than begin confrontation. It's certain almost everyone—whom could have been potential patrons—will never be stepping foot in here again and will be informing family and friends to do the same.
Atmosphere: 1
Service: 1
Julia Suzuki
Great bagels and pastry! It was a very chill vibe inside. I would go back again.
Atmosphere: 5
Food: 5
Service: 4
Erica Reyes
If I could rate zero stars I would. My issue is not with the quality of the food but with their customer service. There was clearly a miscommunication between myself and the girl that took my phone order but instead of handling it calmly and attentively, she decided to rant loudly behind the counter and exajarate a conversation that that did not happen. It's unprofessional, it's rude and clearly not a way to run a business. Won't be returning to this stablishment.
Service: 1
Jonathan Lopez
Owner rude !
Abram Yarbro
Great place for a few hours of remote work! Coffee and food is great! I wish they allowed credit card tips as I never have cash on me. That said, I'm happy to drop a $5 into the bucket every once in a while when I remember to bring cash.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sweet Bagels
Victoria Kasselhute
Good food and coffee. Had the breakfast skillet and an iced vanilla latte ? very yummy!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meat Skillet
Ilham Aabid
My fav coffe shop love their bagels their almond croissants ,moved from long beach and haven’t been for over a year ,got the chance to go yesterday and had my omelette and roasted beef bagel and almost croissant
I love Grounds. It has been our local bakery and go to place for years! They have a wonderful variety of bakery items, breads, and sweet yummies, plus breakfast and lunch items.
For the first time, I ordered online to pick up lunch plus a few other items. I don't recommend using their online system. You have to pay for your order online when you check out which would have been fine had we received the items we ordered. When we got home we discovered that they substituted a couple of our ordered and paid for items with other items that cost half the price. This would have been fine if they had asked if that was okay when we went in to pick up our order and if they refunded the difference. No one said anything at pick up and there was no refund.
I recommend going into the bakery and buying all of the delicious goodies!
Great coffee and food. The staff is kind and friendly.
Atmosphere: 5
Food: 5
Service: 5
Jason Hensley
I only go there once a year. I ordered lunch with two desserts. I look forward to their desserts. I ordered and one of them was wrong. I was disappointed but tried the wrong order anyway and it was stale.
Atmosphere: 4
Food: 4
Service: 3
Jeffrey Davis
Food is good. Coffee needs to be improved. To weak. Although I don't care for starbucks.. I like coffee to have substance and body.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Sweet Bagels
Bruce Immel
My first time at Grounds! I was amazed as to how busy they were, and the staff behind the counter were really in tune to their customers. Got a Turkey BLT....excellent! The bagels were huge. In speaking with another customer, while waiting for our "to go order" he said they were very very good. Will definitely be going back! Thank you Grounds!???
Atmosphere: 5
Food: 5
Service: 5
Richard Pham
The everything bagel with jalapeno spread is so delicious!
I've had consistently good experiences at Grounds! Today we ordered over the phone and the employee taking our order was very nice and made some bagel suggestions as they were out of my favorite cheese garlic. The food was delicious as always! Favorites: cheese veggie sandwich, #1 breakfast sandwich, and #9 breakfast sandwich.
It's always a good experience when I am here. Great customer service and the bagels are good.
Atmosphere: 5
Food: 5
Service: 5
There was a disorganized group interview for Moonbridge Donut Studio that was scheduled to be at this location on 9/27/24 through 9/29/24 from around 1pm-2pm. It was later made evident no one was welcomed. Apparently, there was no agreement upon both locations to have the interview there. It's very understandable there may have been tension given that both locations are somewhat competitors, but those who showed up for the interview were just as clueless and did not need to be treated in such a horrible manner. Once the owners—workers—whoever the middle aged, tall, brown haired man and female cashier were—found out about the interview, they brought out the worst customer service attitude ever. They became aggressive. Again, it's understandable; it was disorganized. But it did not have to be handled as it was. If this is any indication of how potential customers are treated, it's not worth stepping foot in here in general.
Edit 9/27/24: As mentioned in the review above; it was understood the the original business was disorganized and in the wrong, but still does not excuse the poor attitude of the staff to the clueless interviewees. It is clear from the reply below received by the establishment that the attitude here is disgusting.
Edit 9/28/24: It seems the establishment has edited their response to my first review. Once again, as stated; it is understandable there may have been tension because nothing was previously agreed upon between both locations. And again, it was the attitude given to the unaware "25+" people. The situation could have been handled completely different. It could have been calmly explained and everyone could have been peacefully asked to exit the café rather than begin confrontation. It's certain almost everyone—whom could have been potential patrons—will never be stepping foot in here again and will be informing family and friends to do the same.
Atmosphere: 1
Service: 1
Great bagels and pastry! It was a very chill vibe inside. I would go back again.
Atmosphere: 5
Food: 5
Service: 4
If I could rate zero stars I would. My issue is not with the quality of the food but with their customer service. There was clearly a miscommunication between myself and the girl that took my phone order but instead of handling it calmly and attentively, she decided to rant loudly behind the counter and exajarate a conversation that that did not happen. It's unprofessional, it's rude and clearly not a way to run a business. Won't be returning to this stablishment.
Service: 1
Owner rude !
Great place for a few hours of remote work! Coffee and food is great! I wish they allowed credit card tips as I never have cash on me. That said, I'm happy to drop a $5 into the bucket every once in a while when I remember to bring cash.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sweet Bagels
Good food and coffee. Had the breakfast skillet and an iced vanilla latte ? very yummy!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meat Skillet
My fav coffe shop love their bagels their almond croissants ,moved from long beach and haven’t been for over a year ,got the chance to go yesterday and had my omelette and roasted beef bagel and almost croissant
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sweet Bagels, Almond Croissant
I love Grounds. It has been our local bakery and go to place for years! They have a wonderful variety of bakery items, breads, and sweet yummies, plus breakfast and lunch items.
For the first time, I ordered online to pick up lunch plus a few other items. I don't recommend using their online system. You have to pay for your order online when you check out which would have been fine had we received the items we ordered. When we got home we discovered that they substituted a couple of our ordered and paid for items with other items that cost half the price. This would have been fine if they had asked if that was okay when we went in to pick up our order and if they refunded the difference. No one said anything at pick up and there was no refund.
I recommend going into the bakery and buying all of the delicious goodies!
Food: 4
Service: 3
Recommended dishes: Turkey blt Sandwich
Restaurantji Recommends
Great coffee and food. The staff is kind and friendly.
Atmosphere: 5
Food: 5
Service: 5
I only go there once a year. I ordered lunch with two desserts. I look forward to their desserts. I ordered and one of them was wrong. I was disappointed but tried the wrong order anyway and it was stale.
Atmosphere: 4
Food: 4
Service: 3
Food is good. Coffee needs to be improved. To weak. Although I don't care for starbucks.. I like coffee to have substance and body.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Sweet Bagels
My first time at Grounds! I was amazed as to how busy they were, and the staff behind the counter were really in tune to their customers. Got a Turkey BLT....excellent! The bagels were huge. In speaking with another customer, while waiting for our "to go order" he said they were very very good. Will definitely be going back!
Thank you Grounds!???
Atmosphere: 5
Food: 5
Service: 5
The everything bagel with jalapeno spread is so delicious!
Atmosphere: 4
Food: 4
Service: 4
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