This is the worst Jack in the Box. They should close down. They are NEVER accurate with their orders. 2 weeks ago we ordered pancakes and they forgot the syrup and butter. Today we spent $5.00 extra to make it a double burger with curly fries and they gave us this sad single burger that had been sitting under the heat lamp and regular fries. We are never going back here again. The high school worker who is responsible to take the drive-thru orders and cashier is overwhelmed so the incompetent manager helps out and makes the orders incorrect. When they ask if we wanted ketchup, we said no, but the manager wasn't listening and through about 10 in the bag. We did ask for extra ranch which we had to ask for multiple times. When we reviewed the order and found 50% of the errors we told them we wanted curly fries. The manager said we didn't charge you for those, even though we said we wanted curly fries three times at the ordering station. So we were charged $5 for an extra burger patty we never received and got the wrong fries. We noticed the fries error at the window, but we didn't think to dig through the sandwich to make sure it contained everything we ordered. This Jack in the box restaurant is pathetic. Go to any other one if you can. The next day we got a response from the owner to go to a survey website to enter our review of the experience. The auto response said "We are currently experiencing a high contact volume and apologize for any delay in responding." It has been weeks and nobody from the corporate office ever contacted me regarding this fiasco of a restaurant.
Atmosphere: 1
Food: 1
Service: 1
michelle noronha
Exchange sausage Patti for beef patti!' No extra charge!
Atmosphere: 5
Food: 5
Service: 5
Victoria Bunnag
Before I go to Rosie's Dog Beach, it is tradition that I pick up 2 Tacos at Jack in the Box. I sit on the sand and much away. It's a simple, filling lunch. Perfect.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Rings
AJ Igoe
This Jack in the Box has over the last few years completely gone downhill. The staff Has been rude, and not capable of doing their job. But I don’t really wanna blame them. I’m gonna blame the franchise owner as someone who has worked at a franchised Fast food place before. Not only that, Both my brothers have worked at a corporate Jack-in-the-Box and a franchise Jack-in-the-Box. Guess which one had the stellar reputation for employees? Obviously the corporate one. And the one with the highest turnover and the franchise one because they don’t know how to run a business or manage it.
This has continuously gone downhill. So much so that the last five orders we’ve made with them have been messed up and we called corporate corporate us two coupons for free meals. So because this restaurant itself has messed up our order so many times they gave us two coupons for complementary meals.
I guess what we show up to use them, and guess what the restaurant refuses to take them. They’re the ones who keep messing up our orders and we earned these coupons from their continuous mess ups.
I could talk about the time I ordered a chicken salad and you know what I got? I got a chicken patty and a freaking.
The amount of times I’ve ordered a kids meal and not gotten the chicken portion of the kids meal Is a ridiculous
The amount of times my drink has been forgotten, or things have been left out of our meal is countless at this point because I have live down the street from this place for a decade.
This is the corporate I’m gonna continue to try. This is absolutely ridiculous because this franchise keeps messing up their orders. We were given coupons for complementary meals
So I have a I am absolutely done with this establishments treatment of customers. I can’t even call them because I tried them on the phone to see if I can speak with the franchise owner about this issue and guess what the number is unavailable.
Corporate needs to look into this franchise owner because they aren’t doing their job. Well, I guess they’re doing their job, but they aren’t doing a very good job.
Atmosphere: 1
Service: 1
Arlen Igoe
The orders from this location are often wrong or missing items. When I requested a return/refund, I was refused. Jack support gave me vouchers instead of a refund, and this location won’t accept those either.
Atmosphere: 1
Food: 1
Service: 1
Joe T.
What is a good deal of the smash Jack but the actual french fries I got for hella salty and it was like the last little bit of a batch pieces of old French fries and s*** it was horrible
Atmosphere: 5
Food: 4
Service: 4
Noah Konig
Was surprised it had EBT. Clean and by the Veterans pier.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Sandwich
S. L.
They don't answer their phone! Doordashed food and they don't give sauces Go to another location
Food: 2
Service: 1
Brian Moonh
This place has robbed me 4 times of my app reward orders, I am going to contact corporate with my order receipts to hold management acountable, no excuse!
Atmosphere: 1
Food: 3
Service: 1
Heaven Moonh
This place has robbed me 4 times of my app reward orders, I am going to contact corporate with my order receipts to hold management acountable, no excuse!
Wow. I’ve been standing at the register waiting to place my order and was ignored. No problem, I figured they were busy catching up . When someone else walks into the store (also Spanish speaking), they were immediately greeted and waited on. Cashier looked over my shoulder like I wasn’t there. Like hello do you not see me standing here??? Now had I acted a fool, I would’ve been posted online and called ghetto. After being acknowledged by other patrons, I felt vindicated enough to calmly walk out and take my patronage elsewhere. Ain’t nobody got time for that.
Atmosphere: 1
Service: 1
Jacob McMillin
Great service the greatest people work here very nice and professional only issue with the place is the amount of homeless in the area make sure you lock your doors
Piñatas Esparza
Bad attitude all the time restroom never open no good customer service
Detlef Kiehn
Delicious burger ?
Atmosphere: 5
Food: 5
Service: 5
Amy Marshall
I was so excited to try the new double smash burger....only to be very disappointed!! Although the meat quality seemed to be adequate, the hamburger meat was cooked so long it became hard and very unpleasant. What a great idea, but a bigger disappointment!! And over $11.00 ....no way, what a joke! ?
This is the worst Jack in the Box. They should close down. They are NEVER accurate with their orders. 2 weeks ago we ordered pancakes and they forgot the syrup and butter. Today we spent $5.00 extra to make it a double burger with curly fries and they gave us this sad single burger that had been sitting under the heat lamp and regular fries. We are never going back here again. The high school worker who is responsible to take the drive-thru orders and cashier is overwhelmed so the incompetent manager helps out and makes the orders incorrect. When they ask if we wanted ketchup, we said no, but the manager wasn't listening and through about 10 in the bag. We did ask for extra ranch which we had to ask for multiple times. When we reviewed the order and found 50% of the errors we told them we wanted curly fries. The manager said we didn't charge you for those, even though we said we wanted curly fries three times at the ordering station. So we were charged $5 for an extra burger patty we never received and got the wrong fries. We noticed the fries error at the window, but we didn't think to dig through the sandwich to make sure it contained everything we ordered. This Jack in the box restaurant is pathetic. Go to any other one if you can. The next day we got a response from the owner to go to a survey website to enter our review of the experience. The auto response said "We are currently experiencing a high contact volume and apologize for any delay in responding." It has been weeks and nobody from the corporate office ever contacted me regarding this fiasco of a restaurant.
Atmosphere: 1
Food: 1
Service: 1
Exchange sausage Patti for beef patti!'
No extra charge!
Atmosphere: 5
Food: 5
Service: 5
Before I go to Rosie's Dog Beach, it is tradition that I pick up 2 Tacos at Jack in the Box. I sit on the sand and much away. It's a simple, filling lunch. Perfect.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Rings
This Jack in the Box has over the last few years completely gone downhill. The staff Has been rude, and not capable of doing their job. But I don’t really wanna blame them. I’m gonna blame the franchise owner as someone who has worked at a franchised Fast food place before. Not only that, Both my brothers have worked at a corporate Jack-in-the-Box and a franchise Jack-in-the-Box. Guess which one had the stellar reputation for employees? Obviously the corporate one. And the one with the highest turnover and the franchise one because they don’t know how to run a business or manage it.
This has continuously gone downhill. So much so that the last five orders we’ve made with them have been messed up and we called corporate corporate us two coupons for free meals. So because this restaurant itself has messed up our order so many times they gave us two coupons for complementary meals.
I guess what we show up to use them, and guess what the restaurant refuses to take them. They’re the ones who keep messing up our orders and we earned these coupons from their continuous mess ups.
I could talk about the time I ordered a chicken salad and you know what I got? I got a chicken patty and a freaking.
The amount of times I’ve ordered a kids meal and not gotten the chicken portion of the kids meal Is a ridiculous
The amount of times my drink has been forgotten, or things have been left out of our meal is countless at this point because I have live down the street from this place for a decade.
This is the corporate I’m gonna continue to try. This is absolutely ridiculous because this franchise keeps messing up their orders. We were given coupons for complementary meals
So I have a I am absolutely done with this establishments treatment of customers. I can’t even call them because I tried them on the phone to see if I can speak with the franchise owner about this issue and guess what the number is unavailable.
Corporate needs to look into this franchise owner because they aren’t doing their job. Well, I guess they’re doing their job, but they aren’t doing a very good job.
Atmosphere: 1
Service: 1
The orders from this location are often wrong or missing items. When I requested a return/refund, I was refused. Jack support gave me vouchers instead of a refund, and this location won’t accept those either.
Atmosphere: 1
Food: 1
Service: 1
What is a good deal of the smash Jack but the actual french fries I got for hella salty and it was like the last little bit of a batch pieces of old French fries and s*** it was horrible
Atmosphere: 5
Food: 4
Service: 4
Was surprised it had EBT. Clean and by the Veterans pier.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Sandwich
They don't answer their phone! Doordashed food and they don't give sauces Go to another location
Food: 2
Service: 1
This place has robbed me 4 times of my app reward orders, I am going to contact corporate with my order receipts to hold management acountable, no excuse!
Atmosphere: 1
Food: 3
Service: 1
This place has robbed me 4 times of my app reward orders, I am going to contact corporate with my order receipts to hold management acountable, no excuse!
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Wow. I’ve been standing at the register waiting to place my order and was ignored. No problem, I figured they were busy catching up . When someone else walks into the store (also Spanish speaking), they were immediately greeted and waited on. Cashier looked over my shoulder like I wasn’t there. Like hello do you not see me standing here??? Now had I acted a fool, I would’ve been posted online and called ghetto. After being acknowledged by other patrons, I felt vindicated enough to calmly walk out and take my patronage elsewhere. Ain’t nobody got time for that.
Atmosphere: 1
Service: 1
Great service the greatest people work here very nice and professional only issue with the place is the amount of homeless in the area make sure you lock your doors
Bad attitude all the time restroom never open no good customer service
Delicious burger ?
Atmosphere: 5
Food: 5
Service: 5
I was so excited to try the new double smash burger....only to be very disappointed!! Although the meat quality seemed to be adequate, the hamburger meat was cooked so long it became hard and very unpleasant. What a great idea, but a bigger disappointment!! And over $11.00 ....no way, what a joke! ?
Food: 1
Service: 3
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