My strawberry smoothie was bitter, this location needs some immediate training.
Food: 1
Service: 1
H Z
Today, I wanted to treat my son to a celebratory drink at Jamba Juice and was surprised to see my orders short compared to what I paid for. I bought two large (30 ounces) drinks and one medium (28 ounces) drink. After receiving my order, I asked Devon and Carlos why my large drinks were not filled to the top. In essence, they both rudely responded “there is nothing, I can do about it.….Have a nice day!!!”
Devon went on to explain that the recipe makes 28 ounces for the large and 26 ounces for the medium. They knowingly still charge full price for the cup, without filling the cup to the top. I asked Carlos for my refund, then Devon “jumped in” and said “make him wait.” It appeared he was disgusted and annoyed by my request to receive what I was paying for.
Devon retaliated by ensuring that I wait an additional 15 minutes for my refund to be processed. He continued his rant by angrily walking my cups closer to the exit after I left them on top of the side countertop.
In closing, they both refused to provide me with a paper receipt documenting the refund, but told me the drinks would be refunded later. As I left the store, they both continued their destructive behavior by mocking me and saying “have a nice day” in a condescending tone while in front of arriving customers.
Ultimately, I will not be returning to this location or recommending this location to anyone I know or come in contact with.
Atmosphere: 1
Food: 1
Service: 1
brian b
They prioritize online orders, when I walked in I waited 20 min before even being spoken to. Several people who were there ahead of me left before ordering. If Jamba doesn't want to serve walkin customers then close the location and just do online only.
Atmosphere: 1
Service: 1
Denia Posada
I enjoy coming to jamba because I can get to try different drinks and I just love how everyone is so friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Strawberry Whirl
Miriam Cortez
They canceled my order because they want to say my coupon wasn’t valid even after it got confirmed a day before . No apology just dry after spend 2 hours trying to get a hold of someone
Fredo
Hours on Google and their own website are incorrect. They open an hour later. I will also say that this location has gone down. From not offering the same items as other locations to the floors being extremely sticky.
The associate though was working hard and by himself on opening which is a poor management choice. Would not recommend this location to anyone. Not because of the service but because of management.
Kendall Dixon
I walked in around 7:19pm to place an order, business hours stated closing is at 8:30pm . When it was my turn in line , I was greeted by the cashierMohammed. “Hi , how may I help you” ….while I was in the middle of stating my order he said “actually we aren’t taking orders right now , we are about to close” to which he proceeded to walk away and continued to make the customers before me order . No apologies or sympathy. I understand things can happen behind the scenes I may not be aware of as a customer but that was unacceptable customer service which could have been handled completely different.
Service: 1
DALE NOTINELLI
Always trash around. Needs a major sanitary wipedown.smoothies are my fav!! Way too expensive as of late.changed their point system then raised their prices.how many of us will spend $10.00 on a MED. smoothie everyday? A good question. is the produce the best produce avaliable to say that's what we are paying for .not garbage???
Parking: Spots are tight and most people really don't know how to park their vehicle
Its 8:05 pm came to order and was told that cash register was closed I had ordered a bowl and a juice and walked to my car to get my debit card, came back and was told that I wasn't able to order a bowl because it was to late(closing time is at 8:30) worst service by Eduardo.
When coming to this location plan on a 30 minute wait for your drinks. Additionally, you will not be acknowledged when standing in line to place your order and you will feel as if you're a burden for going there. We stood in amazement with how long it took to make the drinks or the bowls ordered. The staff were so slow with each movement they took.
Atmosphere: 1
Food: 3
Service: 1
Sovy Underground
My experience with this location was very nice employee's. That is not common in this day and age !!
Alfredo
Hours on Google and their own website are incorrect. They open an hour later. I will also say that this location has gone down. From not offering the same items as other locations to the floors being extremely sticky.The associate though was working hard and by himself on opening which is a poor management choice. Would not recommend this location to anyone. Not because of the service but because of management.
Aside from the mediocre service.
My strawberry smoothie was bitter, this location needs some immediate training.
Food: 1
Service: 1
Today, I wanted to treat my son to a celebratory drink at Jamba Juice and was surprised to see my orders short compared to what I paid for. I bought two large (30 ounces) drinks and one medium (28 ounces) drink. After receiving my order, I asked Devon and Carlos why my large drinks were not filled to the top. In essence, they both rudely responded “there is nothing, I can do about it.….Have a nice day!!!”
Devon went on to explain that the recipe makes 28 ounces for the large and 26 ounces for the medium. They knowingly still charge full price for the cup, without filling the cup to the top. I asked Carlos for my refund, then Devon “jumped in” and said “make him wait.” It appeared he was disgusted and annoyed by my request to receive what I was paying for.
Devon retaliated by ensuring that I wait an additional 15 minutes for my refund to be processed. He continued his rant by angrily walking my cups closer to the exit after I left them on top of the side countertop.
In closing, they both refused to provide me with a paper receipt documenting the refund, but told me the drinks would be refunded later. As I left the store, they both continued their destructive behavior by mocking me and saying “have a nice day” in a condescending tone while in front of arriving customers.
Ultimately, I will not be returning to this location or recommending this location to anyone I know or come in contact with.
Atmosphere: 1
Food: 1
Service: 1
They prioritize online orders, when I walked in I waited 20 min before even being spoken to. Several people who were there ahead of me left before ordering. If Jamba doesn't want to serve walkin customers then close the location and just do online only.
Atmosphere: 1
Service: 1
I enjoy coming to jamba because I can get to try different drinks and I just love how everyone is so friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Strawberry Whirl
They canceled my order because they want to say my coupon wasn’t valid even after it got confirmed a day before . No apology just dry after spend 2 hours trying to get a hold of someone
Hours on Google and their own website are incorrect. They open an hour later. I will also say that this location has gone down. From not offering the same items as other locations to the floors being extremely sticky.
The associate though was working hard and by himself on opening which is a poor management choice. Would not recommend this location to anyone. Not because of the service but because of management.
I walked in around 7:19pm to place an order, business hours stated closing is at 8:30pm . When it was my turn in line , I was greeted by the cashierMohammed. “Hi , how may I help you” ….while I was in the middle of stating my order he said “actually we aren’t taking orders right now , we are about to close” to which he proceeded to walk away and continued to make the customers before me order . No apologies or sympathy. I understand things can happen behind the scenes I may not be aware of as a customer but that was unacceptable customer service which could have been handled completely different.
Service: 1
Always trash around. Needs a major sanitary wipedown.smoothies are my fav!! Way too expensive as of late.changed their point system then raised their prices.how many of us will spend $10.00 on a MED. smoothie everyday? A good question. is the produce the best produce avaliable to say that's what we are paying for .not garbage???
Parking: Spots are tight and most people really don't know how to park their vehicle
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Acai Super-Antioxidant, Orange Dream Machine
Its 8:05 pm came to order and was told that cash register was closed I had ordered a bowl and a juice and walked to my car to get my debit card, came back and was told that I wasn't able to order a bowl because it was to late(closing time is at 8:30) worst service by Eduardo.
Very rude customer service.
Restaurantji Recommends
When coming to this location plan on a 30 minute wait for your drinks. Additionally, you will not be acknowledged when standing in line to place your order and you will feel as if you're a burden for going there. We stood in amazement with how long it took to make the drinks or the bowls ordered. The staff were so slow with each movement they took.
Atmosphere: 1
Food: 3
Service: 1
My experience with this location was very nice employee's. That is not common in this day and age !!
Hours on Google and their own website are incorrect. They open an hour later. I will also say that this location has gone down. From not offering the same items as other locations to the floors being extremely sticky.The associate though was working hard and by himself on opening which is a poor management choice. Would not recommend this location to anyone. Not because of the service but because of management.
Perfect for a warm day.
Cool and refreshing good for you too
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