I worked at Moonrise, and while the business concept itself has potential, my experience with the owner was deeply troubling. She is unable to accept feedback and shows little interest in resolving conflicts. In fact, she has screamed at customers on multiple occasions, which is incredibly unprofessional.
The food and drinks are convenient and easy to make, but the prices are steep for what you get. For example, two pieces of Spam Musubi have gone from $8 to $10, which feels excessive for a casual, on the go option.
During my time there, I experienced verbal abuse, as the owner would scream at me for honest mistakes and was often extremely rude. Instead of allowing me to focus on my tasks, she would distract me with long, irrelevant tangents. Her behaviour was erratic and made working there incredibly stressful.
I was eventually laid off due to what she claimed was a lack of customers, which would be understandable in tough times, except she immediately hired two younger employees after terminating me, without giving any clear explanation. The process was not handled professionally or with any regard for my well-being. It would have been nice if she had supported me in finding another job, but alas she could not be bothered.
I fully expect the owner to label this review as harassment, as she has a pattern of rejecting any feedback she doesn’t want to hear. Let me be clear, this is not harassment. This is an honest account of my experience and a reflection of her inability to run a business in a professional and respectful manner. While she claims to have a wealth of experience and education, her inexperience as a business owner is evident in how she treats both her employees and customers.
Moonrise could be a great spot, but it’s held back by management that is more focused on doing what she wants rather than what will help the business grow and thrive.
Working here was a pleasure aside from the negative experiences, and I'd be happy to share some of those moments with photos of the drinks I made and the adorable plushies that watched me as I served customers. It's very unfortunate how this ended though. I had very high hopes for this business ?.
Vegetarian options: Spring Roll has a vegan option.
Parking: There is paid streetside parking, but often all spots near the store are taken.
Atmosphere: 4
Food: 3
Service: 1
Recommended dishes: Ube Latte 12oz
Jordan
The boba tea here has weird flavors in it. Boba was not properly cooked & hard in the middle. Had to dump the drinks out.
Tracia Clark
Super friendly but too FOREVER for 1 cup of coffee. Going on 25 minutes now and I literally was the last order. Got a moonrise coffee. Did not require shots so idk what took so long. Very disappointed and ended up throwing it away… should have asked for a refund at the 20 minute mark.
Atmosphere: 4
Food: 1
Service: 1
Cole Lysgaard
The avocado smoothie was delicious!
Ravi Starzl
Delicious organic coffee, very kind and helpful service, great atmosphere!
Atmosphere: 5
Food: 5
Service: 5
Ahmad Hussein
Stacey is the absolute best at what she does. I can tell she's really passionate about her craft and loves it as well. The Vietnamese Iced coffee is organic as well, you hardly ever find that these days. Will come back again.
Atmosphere: 5
Food: 5
Service: 5
Lily Olmo
I walked into the store today and found the owner yelling at a customer. The owner continued to yell, including at me, saying things that didn’t make sense. As she continued to get more verbally aggressive , I quickly left as she continued to say mean things to both of us customers. I am from out of town visiting and this was completely unexpected and uncalled for! Now looking through the reviews I see other people having similar interactions with this owner and I’m hoping she does not harm anyone
Atmosphere: 1
Food: 1
Service: 1
Brad Harris
Excellent Vietnamese coffee and tea shop!! I had an Ube latte. The owner, Van, was very friendly and talked to me about her shop. I believe she said it’s been open for four months. The Ube was very good! They also have some food as well that looked very tasty! The decor is very fun inside! Great find !!
Atmosphere: 5
Food: 5
Service: 5
David Perzynski
Extremely welcoming atmosphere and really nice owner.
Atmosphere: 5
Food: 5
Service: 5
Zenobia
Owner is super lovely! She knows so much about the food and will give you a background on its origins! Super friendly!
Steer clear! Owner’s a mess and unhinged. They’ve yelled at customers and left awful responses to reviews (check out the yelp replies—weird!). There’s better places in Long Beach—better coffee, tea, and sandwiches.
Atmosphere: 2
Food: 3
Service: 1
Tony Son
Person running this place is unhinged. Steer clear!
Atmosphere: 1
Food: 1
Service: 1
Ryan Plant
Crazy owner.
Banessa
Owner was working, she was very kind and knowledgeable. Got a pineapple smoothie and added mango jelly, freshly cut fruit. Also got a pineapple mango smooth and Chai latte. Lots of plushies, and mini one for sale. Great spot!!
Atmosphere: 5
Food: 5
Service: 5
Alyssa Decolati
My go to spot! Love this Vietnamese owned Asian influenced cafe. Tea, food, vibes, immaculate
I worked at Moonrise, and while the business concept itself has potential, my experience with the owner was deeply troubling. She is unable to accept feedback and shows little interest in resolving conflicts. In fact, she has screamed at customers on multiple occasions, which is incredibly unprofessional.
The food and drinks are convenient and easy to make, but the prices are steep for what you get. For example, two pieces of Spam Musubi have gone from $8 to $10, which feels excessive for a casual, on the go option.
During my time there, I experienced verbal abuse, as the owner would scream at me for honest mistakes and was often extremely rude. Instead of allowing me to focus on my tasks, she would distract me with long, irrelevant tangents. Her behaviour was erratic and made working there incredibly stressful.
I was eventually laid off due to what she claimed was a lack of customers, which would be understandable in tough times, except she immediately hired two younger employees after terminating me, without giving any clear explanation. The process was not handled professionally or with any regard for my well-being. It would have been nice if she had supported me in finding another job, but alas she could not be bothered.
I fully expect the owner to label this review as harassment, as she has a pattern of rejecting any feedback she doesn’t want to hear. Let me be clear, this is not harassment. This is an honest account of my experience and a reflection of her inability to run a business in a professional and respectful manner. While she claims to have a wealth of experience and education, her inexperience as a business owner is evident in how she treats both her employees and customers.
Moonrise could be a great spot, but it’s held back by management that is more focused on doing what she wants rather than what will help the business grow and thrive.
Working here was a pleasure aside from the negative experiences, and I'd be happy to share some of those moments with photos of the drinks I made and the adorable plushies that watched me as I served customers. It's very unfortunate how this ended though. I had very high hopes for this business ?.
Vegetarian options: Spring Roll has a vegan option.
Parking: There is paid streetside parking, but often all spots near the store are taken.
Atmosphere: 4
Food: 3
Service: 1
Recommended dishes: Ube Latte 12oz
The boba tea here has weird flavors in it. Boba was not properly cooked & hard in the middle. Had to dump the drinks out.
Super friendly but too FOREVER for 1 cup of coffee. Going on 25 minutes now and I literally was the last order. Got a moonrise coffee. Did not require shots so idk what took so long. Very disappointed and ended up throwing it away… should have asked for a refund at the 20 minute mark.
Atmosphere: 4
Food: 1
Service: 1
The avocado smoothie was delicious!
Delicious organic coffee, very kind and helpful service, great atmosphere!
Atmosphere: 5
Food: 5
Service: 5
Stacey is the absolute best at what she does. I can tell she's really passionate about her craft and loves it as well. The Vietnamese Iced coffee is organic as well, you hardly ever find that these days. Will come back again.
Atmosphere: 5
Food: 5
Service: 5
I walked into the store today and found the owner yelling at a customer. The owner continued to yell, including at me, saying things that didn’t make sense. As she continued to get more verbally aggressive , I quickly left as she continued to say mean things to both of us customers. I am from out of town visiting and this was completely unexpected and uncalled for! Now looking through the reviews I see other people having similar interactions with this owner and I’m hoping she does not harm anyone
Atmosphere: 1
Food: 1
Service: 1
Excellent Vietnamese coffee and tea shop!! I had an Ube latte. The owner, Van, was very friendly and talked to me about her shop. I believe she said it’s been open for four months. The Ube was very good! They also have some food as well that looked very tasty! The decor is very fun inside! Great find !!
Atmosphere: 5
Food: 5
Service: 5
Extremely welcoming atmosphere and really nice owner.
Atmosphere: 5
Food: 5
Service: 5
Owner is super lovely! She knows so much about the food and will give you a background on its origins! Super friendly!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Steer clear! Owner’s a mess and unhinged. They’ve yelled at customers and left awful responses to reviews (check out the yelp replies—weird!). There’s better places in Long Beach—better coffee, tea, and sandwiches.
Atmosphere: 2
Food: 3
Service: 1
Person running this place is unhinged. Steer clear!
Atmosphere: 1
Food: 1
Service: 1
Crazy owner.
Owner was working, she was very kind and knowledgeable. Got a pineapple smoothie and added mango jelly, freshly cut fruit. Also got a pineapple mango smooth and Chai latte. Lots of plushies, and mini one for sale. Great spot!!
Atmosphere: 5
Food: 5
Service: 5
My go to spot! Love this Vietnamese owned Asian influenced cafe. Tea, food, vibes, immaculate
Atmosphere: 5
Food: 5
Service: 5
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