Friendly service and delicious donuts! Loved the holeys
Atmosphere: 5
Food: 5
Service: 5
Melannie Munoz
I ordered coffee through mobile order first of all the coffee was disgusting. It had no foam at all like how it’s supposed to be. I ordered an iced coffee cream rose and an oatmeal cookie cold brew. It had no foam at all it was all watered down coffee. I don’t think it’s fair that I paid for two drinks that were basically watered coffee.
Krista Yost
I love Philz! I’ve been a loyal customer ever since I had my first mint mojito cold brew in SF. I come to this store almost every morning, the staff is friendly and the coffee never disappoints (I’m a cold brew fan) and gives me the motivation I need to work lol
Atmosphere: 5
Food: 5
Service: 5
Steve W
No craft drinks, only pour over coffee. Quite a wait for one coffee, but maybe new staff. Clean and friendly.
Atmosphere: 4
Food: 3
Service: 2
Bo Ruberg
I hate to write this review because I’ve been a loyal Philz customer for years, but my son and I had a really bad experience this morning. If you don’t want to wait an extra 30 minutes and get snapped at multiple times by staff, go somewhere else for coffee.
I placed a mobile order (nothing big, one coffee & two cookies) for 7:30. It was confirmed. At 7:30 they were slammed - clearly understaffed and way behind. Tons of stressed out people waiting. My young kid was with me and I had to run to take him to school. After 10 minutes, I asked about the status. The person grabbing food was very rude, insisted we had no order (even when I showed him on my phone), and then tossed cookies at us. The person making coffee was also very sharp. She asked if we could wait, I said no we had to leave, and she said instead of refunding the order, her coworker would make ours next. We waited another 5 minutes, her coworker didn’t make the coffee, and then she said snappily, “So you can wait? If you want a refund, you can just leave.” We left without coffee, 15 minutes after our scheduled time, and rushed to school. I have no idea if they actually put through the refund. A ton of unnecessary stress to start the day.
Two stars instead of one because management clearly put them in a tough position. But there’s no need for the attitude. And management should know they’re losing loyal business.
Atmosphere: 1
Food: 1
Service: 1
Carlos Andres Salazar Duerte
Good service
Atmosphere: 5
Food: 5
Service: 5
Maryse Wasfi
Best coffee I’ve had in my life. Unreal harmony of exotic middle eastern flavors.
Atmosphere: 5
Food: 5
Service: 5
Federico Bernardino
Stopped by Philz today hoping to get a recommendation since I was in the mood to try something new. Unfortunately, the interaction left a lot to be desired. I asked for a suggestion and was met with a dismissive “they’re all good” without any real effort to guide me. It felt rushed and unhelpful, which made the overall vibe pretty cold.
I expect more from a place known for its personalized service. It shouldn’t be this hard to get a little enthusiasm or guidance at a coffee shop. Hopefully this gets addressed so future visits feel more welcoming. I wish I got her name but she was an African American woman who was working register.
Atmosphere: 4
Food: 4
Service: 1
Jose Renteria
Mint mocha mojito best on the planet Tasora cold or 🔥 you can't go wrong with anything you get here creamery creamery sweet sweet 😋
Won't serve butter for bagels... Why? And the medium roast coffee wasn't good enough to finish.
Food: 2
Service: 5
Michelle
Very very disappointed I love Philz coffee but I went last week with a group of friends we all ordered a hot latte excited to drink it and all of us sipped it and all the hot lattes were cold and I went back to tell the barista all he said was you can just stir for the price of the latte the survive was horrible the experience was the worse can't believe how they treat their customers the management should be aware of what's going on or they simply don't care anymore about their customers
Gaby
White guy at the bar was rude when handing me my drinks. Very condescending during the interaction. Just don't think it's appropriate to tell a customer to walk away or leave while they are gathering their drinks. Idk if he was having a bad day or what, but it's totally unnecessary.
Atmosphere: 1
Service: 1
Katherine Musick
Great place to sit and have a coffee.
Atmosphere: 5
Food: 5
Service: 5
Jacqueline Mahoney
It is ok, price is about the same as everywhere else and the coffee isn't horrible but the staff seemed more interested in their conversations than service and as a result it took 10/15 minutes for me to get a cup of black coffee. For the wait, there's plenty of other places.
Friendly service and delicious donuts! Loved the holeys
Atmosphere: 5
Food: 5
Service: 5
I ordered coffee through mobile order first of all the coffee was disgusting. It had no foam at all like how it’s supposed to be. I ordered an iced coffee cream rose and an oatmeal cookie cold brew. It had no foam at all it was all watered down coffee. I don’t think it’s fair that I paid for two drinks that were basically watered coffee.
I love Philz! I’ve been a loyal customer ever since I had my first mint mojito cold brew in SF. I come to this store almost every morning, the staff is friendly and the coffee never disappoints (I’m a cold brew fan) and gives me the motivation I need to work lol
Atmosphere: 5
Food: 5
Service: 5
No craft drinks, only pour over coffee. Quite a wait for one coffee, but maybe new staff. Clean and friendly.
Atmosphere: 4
Food: 3
Service: 2
I hate to write this review because I’ve been a loyal Philz customer for years, but my son and I had a really bad experience this morning. If you don’t want to wait an extra 30 minutes and get snapped at multiple times by staff, go somewhere else for coffee.
I placed a mobile order (nothing big, one coffee & two cookies) for 7:30. It was confirmed. At 7:30 they were slammed - clearly understaffed and way behind. Tons of stressed out people waiting. My young kid was with me and I had to run to take him to school. After 10 minutes, I asked about the status. The person grabbing food was very rude, insisted we had no order (even when I showed him on my phone), and then tossed cookies at us. The person making coffee was also very sharp. She asked if we could wait, I said no we had to leave, and she said instead of refunding the order, her coworker would make ours next. We waited another 5 minutes, her coworker didn’t make the coffee, and then she said snappily, “So you can wait? If you want a refund, you can just leave.” We left without coffee, 15 minutes after our scheduled time, and rushed to school. I have no idea if they actually put through the refund. A ton of unnecessary stress to start the day.
Two stars instead of one because management clearly put them in a tough position. But there’s no need for the attitude. And management should know they’re losing loyal business.
Atmosphere: 1
Food: 1
Service: 1
Good service
Atmosphere: 5
Food: 5
Service: 5
Best coffee I’ve had in my life.
Unreal harmony of exotic middle eastern flavors.
Atmosphere: 5
Food: 5
Service: 5
Stopped by Philz today hoping to get a recommendation since I was in the mood to try something new. Unfortunately, the interaction left a lot to be desired. I asked for a suggestion and was met with a dismissive “they’re all good” without any real effort to guide me. It felt rushed and unhelpful, which made the overall vibe pretty cold.
I expect more from a place known for its personalized service. It shouldn’t be this hard to get a little enthusiasm or guidance at a coffee shop. Hopefully this gets addressed so future visits feel more welcoming. I wish I got her name but she was an African American woman who was working register.
Atmosphere: 4
Food: 4
Service: 1
Mint mocha mojito best on the planet Tasora cold or 🔥 you can't go wrong with anything you get here creamery creamery sweet sweet 😋
Atmosphere: 5
Food: 5
Service: 5
Good coffee
Looks good but not my cup of tea
Atmosphere: 3
Food: 5
Service: 4
Restaurantji Recommends
Won't serve butter for bagels... Why? And the medium roast coffee wasn't good enough to finish.
Food: 2
Service: 5
Very very disappointed I love Philz coffee but I went last week with a group of friends we all ordered a hot latte excited to drink it and all of us sipped it and all the hot lattes were cold and I went back to tell the barista all he said was you can just stir for the price of the latte the survive was horrible the experience was the worse can't believe how they treat their customers the management should be aware of what's going on or they simply don't care anymore about their customers
White guy at the bar was rude when handing me my drinks. Very condescending during the interaction. Just don't think it's appropriate to tell a customer to walk away or leave while they are gathering their drinks. Idk if he was having a bad day or what, but it's totally unnecessary.
Atmosphere: 1
Service: 1
Great place to sit and have a coffee.
Atmosphere: 5
Food: 5
Service: 5
It is ok, price is about the same as everywhere else and the coffee isn't horrible but the staff seemed more interested in their conversations than service and as a result it took 10/15 minutes for me to get a cup of black coffee. For the wait, there's plenty of other places.
Parking: Street parking
Service: 1
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