Upon entering the restaurant, I encountered a surge in customer traffic, resulting in a busy atmosphere. Despite the rush, I maintained patience, waiting for the customer in front of me and the customer behind us. While I was dining inside the restaurant, I overheard a rude client verbally abusing Perla. This treatment was deeply concerning for the two employees, who were the sole representatives of the establishment. Despite the client’s behavior, Perla and Mayra demonstrated remarkable patience and professionalism in attempting to diffuse the situation. They maintained a friendly demeanor and accommodated the customer’s demands, ensuring that their order was met to their satisfaction. I was appalled by the client’s treatment of these employees. She informed them that she intended to lodge a complaint, prompting me to intervene and inform them that I would report the incident. I encourage any inquiries to contact me. Furthermore, if the client decides to file a complaint, it is crucial to emphasize that her actions were unjustified. Perla and Mayra were working in a challenging environment with only two employees on shift, responsible for handling online orders, preparing various ingredients, including bread, vegetables, meats, and others. They also had to charge customers and maintain the cleanliness of the restaurant. It is essential to recognize and appreciate the efforts of these employees in such demanding conditions.
LONG BEACH 562
Good and fast service. Also very friendly.
lidia Panettiere
Bad customer service I asked for a specific sandwich and the lady kept saying extra this and extra that when I had told her it was ok. The sandwhich didn’t had enough of chicken and bread was saggy I asked to be toasted. At end only ate half and everything else went to the trash!
Horrible horrible not coming here again!
Emmad Ahmed
Melanie went above and beyond today! Not only was she quick and precise with my order, but her friendly demeanor and attention to detail made my visit so enjoyable. She truly makes the experience special every time. She is an outstanding employee and her positive attitude really brightens up the whole experience. Keep up the amazing work, Melanie!
John Chapman
Good food and service at a good price.
Atmosphere: 4
Food: 4
Service: 5
Ana Ramirez
Our atmosphere was at home. Sandwiches delicious ?
the big bodied lady that was working and took my order was very rude and made me feel guilty for ordering she was also being rude to the other customers… bad day huh. ?
Atmosphere: 1
Food: 5
Service: 1
Mar Vet
Best subway in
Atmosphere: 5
Food: 5
Service: 5
Joshua Martinez
I've been to this location 5 different times, asking for the footlong cookie and they do not have it..
Atmosphere: 2
Food: 1
Service: 1
Oshine Titus
Today, on my lunch break, my co wokers did a pick-up order from Subway for the first time, and we were very disappointed. Upon arrival, the employees can be seen and heard arguing with the previous customers. I was so terrified I went back to my car. The employees were not wearing gloves. We went back inside and received the order and noticed that the drinks were missing. We inquired about it, and the employee stated we didn't pay for any. Because it was an online order, we had to go back to the office to verify on our other co workers phone.
We did, in fact, pay for drinks because we all got meals. We called the restaurant to inform them about the mix-up and to request a refund. The employee Carolina had a major attitude and kept insisting that the error was on our end. She refused to give us her superiors information. She just kept going back and forth with us. Then, she stated we had to come in to get a refund or the drinks. Which made no sense because it was an online order. One of the sandwiches was missing ingredients and had incorrect ingredients on it. None of the sandwiches were cut in half.
The people who work at this location are like useless zombies who don't know anything about customer service. I swear they are in the back making out. They also close before official closing time. STAY AWAY FROM THIS GARBAGE DUMP!!!
Atmosphere: 1
Food: 1
Service: 1
MRSZJ
Quick with curbside.
V
Just got some on uber eats Pretty good
Christine Martinez
Sad to see many of the items appeared old and discolored. Employees not friendly at all.
Upon entering the restaurant, I encountered a surge in customer traffic, resulting in a busy atmosphere. Despite the rush, I maintained patience, waiting for the customer in front of me and the customer behind us. While I was dining inside the restaurant, I overheard a rude client verbally abusing Perla. This treatment was deeply concerning for the two employees, who were the sole representatives of the establishment.
Despite the client’s behavior, Perla and Mayra demonstrated remarkable patience and professionalism in attempting to diffuse the situation. They maintained a friendly demeanor and accommodated the customer’s demands, ensuring that their order was met to their satisfaction.
I was appalled by the client’s treatment of these employees. She informed them that she intended to lodge a complaint, prompting me to intervene and inform them that I would report the incident. I encourage any inquiries to contact me.
Furthermore, if the client decides to file a complaint, it is crucial to emphasize that her actions were unjustified. Perla and Mayra were working in a challenging environment with only two employees on shift, responsible for handling online orders, preparing various ingredients, including bread, vegetables, meats, and others. They also had to charge customers and maintain the cleanliness of the restaurant.
It is essential to recognize and appreciate the efforts of these employees in such demanding conditions.
Good and fast service. Also very friendly.
Bad customer service I asked for a specific sandwich and the lady kept saying extra this and extra that when I had told her it was ok. The sandwhich didn’t had enough of chicken and bread was saggy I asked to be toasted. At end only ate half and everything else went to the trash!
Horrible horrible not coming here again!
Melanie went above and beyond today! Not only was she quick and precise with my order, but her friendly demeanor and attention to detail made my visit so enjoyable. She truly makes the experience special every time. She is an outstanding employee and her positive attitude really brightens up the whole experience. Keep up the amazing work, Melanie!
Good food and service at a good price.
Atmosphere: 4
Food: 4
Service: 5
Our atmosphere was at home. Sandwiches delicious ?
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Subway Footlong Cookie, Chocolate Chip Cookie, Potato Chip, Tuna, Rotisserie-Style Chicken, Turkey Bacon Sliced Avocado
the big bodied lady that was working and took my order was very rude and made me feel guilty for ordering she was also being rude to the other customers… bad day huh. ?
Atmosphere: 1
Food: 5
Service: 1
Best subway in
Atmosphere: 5
Food: 5
Service: 5
I've been to this location 5 different times, asking for the footlong cookie and they do not have it..
Atmosphere: 2
Food: 1
Service: 1
Today, on my lunch break, my co wokers did a pick-up order from Subway for the first time, and we were very disappointed. Upon arrival, the employees can be seen and heard arguing with the previous customers. I was so terrified I went back to my car. The employees were not wearing gloves.
We went back inside and received the order and noticed that the drinks were missing. We inquired about it, and the employee stated we didn't pay for any. Because it was an online order, we had to go back to the office to verify on our other co workers phone.
We did, in fact, pay for drinks because we all got meals. We called the restaurant to inform them about the mix-up and to request a refund. The employee Carolina had a major attitude and kept insisting that the error was on our end. She refused to give us her superiors information. She just kept going back and forth with us. Then, she stated we had to come in to get a refund or the drinks. Which made no sense because it was an online order. One of the sandwiches was missing ingredients and had incorrect ingredients on it. None of the sandwiches were cut in half.
I will not be returning to this location.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Mess up my
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Banana Peppers, Spicy Italian, Veggie Delite Footlong Regular Sub, Olives
The people who work at this location are like useless zombies who don't know anything about customer service. I swear they are in the back making out. They also close before official closing time. STAY AWAY FROM THIS GARBAGE DUMP!!!
Atmosphere: 1
Food: 1
Service: 1
Quick with curbside.
Just got some on uber eats
Pretty good
Sad to see many of the items appeared old and discolored. Employees not friendly at all.
Atmosphere: 2
Food: 3
Service: 1
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