Cold Stone Creamery

4957 Katella Ave Ste E, Los Alamitos
(714) 229-1860

Recent Reviews

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drtrusham

Bought midnight delight cake yesterday for a birthday celebrations. Upon cutting and consuming the cake, we saw bluish something in the cake part. taste also was like dirt. ice cream part was okay. ended up throwing the whole cake. ruined our birthday celebrations.

Lisa M

The girl who served me with washing dishes in the back did not wash her hands and came out directly to me to make my ice cream. Then proceeds to get my waffle cone with her bare hands with no gloves on after she had been handling my money. I asked her to please get one that she had not been touching with many hands and she put gloves on. WAFFLE cone STALE.

Mr O

Got the white chocolate raspberry. Asked the worker what she recommended - she recommended brownie which was a very controversial suggestion apparently. 10/10 delicious.

Both workers were quick, efficient, and fun. Solid experience. Get the white chocolate raspberry with, no matter the reaction from the employee is.

Atmosphere: 5

Food: 5

Service: 5

diana Beltran

27 dollars for a love it, Like it, and a small vanilla kids cone. And then you have to tip for a job they are paid to do. Like for what? serving me ice cream that is their job? a 5 to 7 min. Or less encounter. RUNNNNN. YOU SHOULDNT BE ASKING FOR TIPS. ITS SO AWKWARD. literally its sends you to tip. What do you want to tip? Lol crazy. Cops teachers doctors service at stores dont get tipped but you have to get tipped to do your job at an icecream shop .........

Atmosphere: 1

Food: 1

Service: 1

n two

Manager needs to do a better job in explaining cake orders. Especially for a $90 custom cake. She made no attempt to rectify the situation but instead blamed it on me. I have been a long time customer here and she just lost a loyal customer. Also, the counteracts are dusty and grimey. The signd/displays need to be replaced. I don't buy ice cream from here; only the cakes that are pre-made.

Atmosphere: 1

Food: 2

Service: 1

Marco Polo

We only ordered a birthday cake!

Atmosphere: 3

Service: 3

7268

Small Cold Stone creamery. The service was reasonably friendly, but they do not have the same stock as most Cold Stone creameries.

Cindy Woods

The ice cream is always delicious and the add-ins were perfectly distributed.

Jolene Escobar

RUDEST COLD STONE IVE EVER BEEN TO. Mariyah had an attitude and her side kick co worker on mothers day. First rule it was only 1 mix in on a like it size for my son, and I asked since when? She rolled her eyes and said since i worked here. Then her little attitude co worker Asian guy said well its 1.29 per mix it. I said so no problem I'll pay... I assumed I looked poor to them. Then when I asked for a spoon again attitude. I called her out and told her I didn't appreciate her attitude.. I got silence.. no apologies. Will never come back to this cold stone. She didn't even take my phone number for my points.

Danielle Gotti

The ice cream is tasty and not too expensive but I have found hair twice in my ice cream from this location. Maybe I need to ask for no hair?I spoke with the manager and he didn’t seem too concerned.How hard it is to put your hair back and under your hat?

Sean Shirazifard

Great ice cream...

Deborah Nelson

The portion size for $7 was insanely small ? didn't even come to the top of the cup. The ice cream was very soft. Looked more like soup than a scoop of ice cream. I didn't even order ? ? just got for my Husband because it was his birthday and my grandkids. Didn't want to waste my money ? VERY DISAPPOINTED

Steve Evans

For a chain restaurant, I think they have the best ice cream by far. Berry berry good is my favorite.

J C

Mariah and Young are the best. The BEST.

Jeff Hogan

Over priced, i would just as well go to Rite-aide for Thrifty ice cream. What you get is nothing like the pictures. It was a mess , they ran out of the yellow cake mix in and moose track fudge. Very disappointed. Will not go back. Ice cream was so so, the one strawberry they put in it was green and frozen.

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