Urfa Bistro
233 State St, Los Altos
(650) 397-5614
Recent Reviews
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The menu was heavy on lamb and beef but there were some seafood items too. My lamb dish was flavorful and my husband said his grilled prawns were good.
We came for lunch and ordered chicken salad and fish. Both dishes were great and very delicious. Service was great.
Atmosphere: 5
Food: 5
Service: 5
Best lamb dishes in town. Great outdoor seating during the warmer months
Atmosphere: 3
Food: 5
Service: 5
Urfa is one of our favorite restaurants in Silicon Valley. The service is always very friendly and they really care that we are happy. The food is first rate, fresh, tasty and the specials can be very unique and delicious. A great Mediterranean restaurant!
Fabulous experience! Amazing staff, fantastic food. Quality is great and restaurant is clean Fav new place!
I expected a pleasant visit, but the rude behavior from the staff was very disappointing. The way they spoke to me showed no basic manners. Customer service should be better than this.”
Atmosphere: 1
Food: 1
Service: 1
“I don’t usually leave bad reviews, but my recent visit to Urfa Bistro was disappointing. The staff were not polite and didn’t treat customers with respect. Good manners are important in hospitality, and this place needs improvement.”
Atmosphere: 1
Food: 1
Service: 1
This place is a complete disappointment. The employees at Urfa Bistro have zero manners and absolutely no idea how to treat customers. Their tone, attitude, and behavior are downright rude. It’s shocking how a business can allow staff to talk to paying customers like this.
They act arrogant, disrespectful, and totally unprofessional — as if customers don’t matter at all. If this is how they run their business, it’s no surprise people leave unhappy. The staff clearly needs serious training or replacement because their behavior ruins the entire experience.
I’m done with this place and won’t recommend it to anyone. Save your time and money — there are plenty of better restaurants where the staff actually knows how to speak to people.
Atmosphere: 1
Food: 1
Service: 1
One of the worst customer service experiences I’ve ever had. The employees at Urfa Bistro seriously lack basic manners and have absolutely no respect for customers. The way they speak is rude, unprofessional, and completely unacceptable.
If someone is coming to your restaurant and paying for your service, the minimum expectation is courtesy — but the staff here acts like they’re doing you a favor. Their attitude is shocking, and it clearly shows that customer service means nothing to them.
I will never visit this place again, and I strongly advise others to think twice before going. Management needs to wake up and fix this mess, because the current staff behavior is ruining the entire restaurant.
Atmosphere: 1
Food: 1
Service: 1
I am very disappointed with my experience at Urfa Bistro. The employees seriously need training on how to speak with customers. Their behavior was extremely unprofessional and disrespectful. When people come for your service, they expect basic manners and courtesy — something that was completely missing here.
I felt unwelcome and ignored, and the way the staff talked was unacceptable. Customer service should be a priority, but clearly it is not at this place. I hope the management takes this seriously and improves their staff behavior, because this kind of attitude drives customers away.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
We have come to the restaurant a few times now and the food has always been delicious. The first time we were there, we had the dungeoness crab cakes, the grilled branzino and a salad. The next time we had the pear salad, ribeye steak sandwich and the lamb stew. They were all fantastic!
Atmosphere: 5
Food: 5
Service: 5
Lovely dinner! Tasty food and beautiful presentation, nice atmosphere, and friendly service. We had the fresh mint tea, beet & halloumi salad, eggplant dip, and beef moussaka - all delicious!
Atmosphere: 5
Food: 5
Service: 5
Very good everything. Food and service were wonderful. We had the special starter, eggplant dish, pear salad and ice cream and pear dessert.
We sat outside and it was lovely even without a heater. We shared a salad and the paella. Both were delicious and perfect for sharing. They did not push us out even though we were the last to leave and had been there for three hours. A lovely evening
Had a wonderful lunch on the patio on Saturday afternoon. Greeted by staff and able to choose our spot. The food was very fresh, generous portions, the lamb appetizer looks small but it is so delicious and soft. The cold appetizer is large and fresh. The chicken kebabs were good as well. Love the fresh warm bread. Turkish coffee with turkish delight was delightful. Will be back!
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