Sketchiest business located in the middle of a high end neighborhood. So weird.
Atmosphere: 2
Food: 3
Service: 1
J J
Should have checked the reviews before me and my friend went there. The woman there gives really poor service. 1. Outdated pricing on google map. 2. We had to ask for change silverware, obvious stains, more looked like food residuales on the knife. 3. I said three times i chose fruit with my Sandwich. She kept saying ok fries. My friend had to say it out loud to her no he wants fruit. 4. I was looking for restroom, i said hi excuse me. I haven't asked my question yet, and the woman just pointed to her side at a door without a single word or looking at me. By the way it is a tuny door without any sign!! So i had to ask again oh is that where the restroom is? She said yes. Kind of give me the feeling dont bother her....5. Cash or Venmo transaction only restaurant...6. I paid for my food with cash, and i didnt ask for change, not much change anyway. And my friend had to use Venmo. He send the Exact Amount of Money on his bill, and the woman questioned us: oh you send the exact amount? No tip? My friend was like well it is a little bit pricy than we thought. And then the woman said: It's Los Altos everything is expensive. You should just stay at home and cook for yourself! ! ! She sounded like we didnt pay for our food at all! This is not acceptable!!! They should put a sign outside their store, no matter how bad everything is there, customer has to paid tips by extra cash or venmo transaction, otherwise stay at home and cook for yourself. They should make it clear for customers.
Service: 1
Nicky Y
0 STARS — do not eat here. Check all the 0-star negative reviews, they are real!!
Summary: Village Pantry advertises one thing online and delivers something far worse and far more expensive. The food is under-prepared, service is unhygienic and dismissive, and the owner Aisu Wu was publicly rude and insulting. I paid $42 for just two people and left feeling cheated and disrespected. Below are the three catastrophic failures from one single visit. No receipt, all-cash money handling, filing an IRS complaint for potential tax evasion.
1) Misleading, dishonest pricing — “advertised” menu ≠ reality: Their online menu (Google listing, etc.) shows lower prices. The printed menu they handed me contained much higher prices. Examples from my receipt/menu: every omelet listed at $19 (not $14 as shown online), sliced bananas $4, single egg $3, sourdough bread is extra $1(!!), and an extra $1 to get a plate. These aren’t small discrepancies — they are active bait-and-switch pricing. Your bill will be at least $21 per person for the simplest breakfast. This is consumer-unfriendly and deceptive.
2) Appalling food hygiene & preparation: They served me an unwashed fork and knife, I had to ask for replacement. Then, the staff forgot the toast that was included with my $21 omelet — I had to ask again and received no apology. The “fries” were raw, basically potato chunks that had only briefly touched oil; the “fruit” plate was six meager melon pieces. For the prices charged, this is shockingly unprofessional.
3) Rudeness and humiliation from management: There are no signs indicating restroom/wash basin; when we asked, the owner pointed rudely without direction and then repeatedly adopted a condescending tone. After paying with cash (we handed over $42) my friend left a tip; I did not. The owner loudly barked at me: “STAY HOME AND COOK YOURSELF!” — in front of other patrons. That level of public humiliation and abusive language from an owner is unacceptable.
I have filed a complaint with IRS for them not providing receipt and doing all-cash expensive payouts from clients without proper record. Government will look into this.
Atmosphere: 1
Food: 1
Service: 1
Lucky Rae Gomez
I LOVE this place as much as I LOVE bacon!! The food is consistently fresh, perfectly cooked and delicious. This is a spot for regulars and that speaks for itself. Great patio for brunch or lingering over coffee and a puzzle. The Village pantry is a definite go to for me!!
Atmosphere: 5
Food: 5
Service: 5
Jesse
We went for breakfast, me and my wife on a Sunday Then we ordered our breakfast and we ordered the two orange juice we asked if the orange juice was fresh squeezed. They said yes it was and then when they brought the orange juice, it was not fresh squeeze 100% and the glass was dirty and the silverware was dirty so we were kind of disgusting so we returned it and then the breakfast came and it wasn’t really that great and they put in the potatoes on the side and they put the eggs with the French toast together. My wife ordered salmon Benedict and the eggs weren’t cooked right and the salmon didn’t taste good. It looked like it was old and she didn’t enjoy. She didn’t actually finish it and we told the owner that and she didn’t care anyways it’s time to check out, we asked for the bill and I put in a credit card and the owner came in to check us out the owner herself And she said oh sorry we don’t take cash didn’t you read the menu? this was our first time in this restaurant so I said OK no problem. I’ll go get the cash and keep in mind. The bill was only $41 so I said I asked my wife to come along with me. She goes no she has to sit here as a hostage in case you don’t come back I said well you don’t trust us ,She goes no if she leaves I call the police. she threatened us to call the police, which is really weird. She was very very obnoxious and rude and we’re never coming back. and I will tell everybody not to go there ,and it was dirty.
Atmosphere: 1
Food: 1
Service: 1
feda almari
The owner is very rude. I will not come here again. She doesn’t know how to deal with customers. And they lied to us about the food and the food taste disgusting and the cups is not clean at all.
Atmosphere: 1
Food: 1
Service: 1
Jeff Henderson
Classic breakfast with organic ingredients.
Atmosphere: 5
Food: 5
Service: 5
Natalie Chung
I would give her 0 stars if I could. Our family lives nearby and we were very excited to finally try Village Pantry to see if it could be a nice regular place to eat. When we arrived, we procured 2 high chairs ourselves because no one asked if we needed anything for our 1 and 2 year olds. Not sure if today was atypical, but it was highly understaffed. Although coffees came out on time, no one was coming to take our order for a long while. When a member of my family finally asked if someone could come and take our order, because we had been waiting for a while, to who was possibly the owner and main person taking orders, she replied “okay, well then stop talking and give me your order,” in an exceptionally rude tone. When we began listing the items, she hurriedly said “okay, fine, that’s all?” And quickly tried to remove the menus from our table even though we had not even completed our order for our table of 4 adults and 2 children. We had no problem that she was taking her time taking photos for a group of people who it seemed she knew personally seated nearby, but a simple “sorry, here I am” would have sufficed. Instead she was incredibly rude. We will never go back there again. Do not recommend due to the owner and lack of responsibility for good customer service. Also, cash only…
Service: 1
Mark Tashima
This is one of my favorite breakfast places. The ambiance is old diner, which wifey doesn't like, I like it. This time I had the corned beef hash with juicy hash browns, not exactly healthy but very yummy. Cash only, be prepared.
Atmosphere: 5
Food: 5
Service: 5
Matthew Elkherj
got the joe's scramble with hash browns. the scramble and hash browns were fresh and cooked well. they had their own hot sauce which tasted great
service was also fast, and the owner / waiter were very nice and friendly
Food just wasn’t good. Bathroom smelled like mold. Expensive: $25/person for one breakfast dish and coffee. Cash only.
Atmosphere: 3
Food: 3
Service: 4
Leonardo M
Cute little old time dinner full of nostalgia. Home made nutritious food and lovely friendly service.
Atmosphere: 5
Food: 5
Service: 5
Cesar Garcia
girls food
Atmosphere: 5
Food: 5
Service: 5
cleary wahyu
We had a great time here
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Omelette and Hashbrowns
Catherine Filteau
We stopped there for breakfast! The lady that runs the place is hilarious! Full of energy and just a great person! She knows the regular quite well, and is always curious about new people coming in. The food was very good (we had eggs, oatmeal, bagel cream cheese). Everything was very good!
Sketchiest business located in the middle of a high end neighborhood. So weird.
Atmosphere: 2
Food: 3
Service: 1
Should have checked the reviews before me and my friend went there. The woman there gives really poor service. 1. Outdated pricing on google map. 2. We had to ask for change silverware, obvious stains, more looked like food residuales on the knife. 3. I said three times i chose fruit with my Sandwich. She kept saying ok fries. My friend had to say it out loud to her no he wants fruit. 4. I was looking for restroom, i said hi excuse me. I haven't asked my question yet, and the woman just pointed to her side at a door without a single word or looking at me. By the way it is a tuny door without any sign!! So i had to ask again oh is that where the restroom is? She said yes. Kind of give me the feeling dont bother her....5. Cash or Venmo transaction only restaurant...6. I paid for my food with cash, and i didnt ask for change, not much change anyway. And my friend had to use Venmo. He send the Exact Amount of Money on his bill, and the woman questioned us: oh you send the exact amount? No tip? My friend was like well it is a little bit pricy than we thought. And then the woman said: It's Los Altos everything is expensive. You should just stay at home and cook for yourself! ! ! She sounded like we didnt pay for our food at all! This is not acceptable!!! They should put a sign outside their store, no matter how bad everything is there, customer has to paid tips by extra cash or venmo transaction, otherwise stay at home and cook for yourself. They should make it clear for customers.
Service: 1
0 STARS — do not eat here. Check all the 0-star negative reviews, they are real!!
Summary: Village Pantry advertises one thing online and delivers something far worse and far more expensive. The food is under-prepared, service is unhygienic and dismissive, and the owner Aisu Wu was publicly rude and insulting. I paid $42 for just two people and left feeling cheated and disrespected. Below are the three catastrophic failures from one single visit. No receipt, all-cash money handling, filing an IRS complaint for potential tax evasion.
1) Misleading, dishonest pricing — “advertised” menu ≠ reality:
Their online menu (Google listing, etc.) shows lower prices. The printed menu they handed me contained much higher prices. Examples from my receipt/menu: every omelet listed at $19 (not $14 as shown online), sliced bananas $4, single egg $3, sourdough bread is extra $1(!!), and an extra $1 to get a plate. These aren’t small discrepancies — they are active bait-and-switch pricing. Your bill will be at least $21 per person for the simplest breakfast. This is consumer-unfriendly and deceptive.
2) Appalling food hygiene & preparation:
They served me an unwashed fork and knife, I had to ask for replacement. Then, the staff forgot the toast that was included with my $21 omelet — I had to ask again and received no apology. The “fries” were raw, basically potato chunks that had only briefly touched oil; the “fruit” plate was six meager melon pieces. For the prices charged, this is shockingly unprofessional.
3) Rudeness and humiliation from management:
There are no signs indicating restroom/wash basin; when we asked, the owner pointed rudely without direction and then repeatedly adopted a condescending tone. After paying with cash (we handed over $42) my friend left a tip; I did not. The owner loudly barked at me: “STAY HOME AND COOK YOURSELF!” — in front of other patrons. That level of public humiliation and abusive language from an owner is unacceptable.
I have filed a complaint with IRS for them not providing receipt and doing all-cash expensive payouts from clients without proper record. Government will look into this.
Atmosphere: 1
Food: 1
Service: 1
I LOVE this place as much as I LOVE bacon!! The food is consistently fresh, perfectly cooked and delicious. This is a spot for regulars and that speaks for itself. Great patio for brunch or lingering over coffee and a puzzle. The Village pantry is a definite go to for me!!
Atmosphere: 5
Food: 5
Service: 5
We went for breakfast, me and my wife on a Sunday
Then we ordered our breakfast and we ordered the two orange juice we asked if the orange juice was fresh squeezed. They said yes it was and then when they brought the orange juice, it was not fresh squeeze 100% and the glass was dirty and the silverware was dirty so we were kind of disgusting so we returned it and then the breakfast came and it wasn’t really that great and they put in the potatoes on the side and they put the eggs with the French toast together. My wife ordered salmon Benedict and the eggs weren’t cooked right and the salmon didn’t taste good. It looked like it was old and she didn’t enjoy. She didn’t actually finish it and we told the owner that and she didn’t care anyways it’s time to check out, we asked for the bill and I put in a credit card and the owner came in to check us out the owner herself And she said oh sorry we don’t take cash didn’t you read the menu? this was our first time in this restaurant so I said OK no problem. I’ll go get the cash and keep in mind. The bill was only $41 so I said I asked my wife to come along with me. She goes no she has to sit here as a hostage in case you don’t come back I said well you don’t trust us ,She goes no if she leaves I call the police. she threatened us to call the police, which is really weird. She was very very obnoxious and rude and we’re never coming back. and I will tell everybody not to go there ,and it was dirty.
Atmosphere: 1
Food: 1
Service: 1
The owner is very rude. I will not come here again. She doesn’t know how to deal with customers. And they lied to us about the food and the food taste disgusting and the cups is not clean at all.
Atmosphere: 1
Food: 1
Service: 1
Classic breakfast with organic ingredients.
Atmosphere: 5
Food: 5
Service: 5
I would give her 0 stars if I could. Our family lives nearby and we were very excited to finally try Village Pantry to see if it could be a nice regular place to eat. When we arrived, we procured 2 high chairs ourselves because no one asked if we needed anything for our 1 and 2 year olds. Not sure if today was atypical, but it was highly understaffed. Although coffees came out on time, no one was coming to take our order for a long while. When a member of my family finally asked if someone could come and take our order, because we had been waiting for a while, to who was possibly the owner and main person taking orders, she replied “okay, well then stop talking and give me your order,” in an exceptionally rude tone. When we began listing the items, she hurriedly said “okay, fine, that’s all?” And quickly tried to remove the menus from our table even though we had not even completed our order for our table of 4 adults and 2 children. We had no problem that she was taking her time taking photos for a group of people who it seemed she knew personally seated nearby, but a simple “sorry, here I am” would have sufficed. Instead she was incredibly rude. We will never go back there again. Do not recommend due to the owner and lack of responsibility for good customer service. Also, cash only…
Service: 1
This is one of my favorite breakfast places. The ambiance is old diner, which wifey doesn't like, I like it. This time I had the corned beef hash with juicy hash browns, not exactly healthy but very yummy. Cash only, be prepared.
Atmosphere: 5
Food: 5
Service: 5
got the joe's scramble with hash browns. the scramble and hash browns were fresh and cooked well. they had their own hot sauce which tasted great
service was also fast, and the owner / waiter were very nice and friendly
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Food just wasn’t good. Bathroom smelled like mold. Expensive: $25/person for one breakfast dish and coffee. Cash only.
Atmosphere: 3
Food: 3
Service: 4
Cute little old time dinner full of nostalgia. Home made nutritious food and lovely friendly service.
Atmosphere: 5
Food: 5
Service: 5
girls food
Atmosphere: 5
Food: 5
Service: 5
We had a great time here
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Omelette and Hashbrowns
We stopped there for breakfast! The lady that runs the place is hilarious! Full of energy and just a great person! She knows the regular quite well, and is always curious about new people coming in. The food was very good (we had eggs, oatmeal, bagel cream cheese). Everything was very good!
Atmosphere: 5
Food: 5
Service: 5
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