I stopped in to get some ice cream today 08/01/25 at 6:52 and the service was WONDERFUL.
Becky Ortiz
I give five star cause I got great service. The workers are very kind and sweet. No complications at all so I give five stars!! 🌟🤩✨ Please be kind with the workers be patient . Don't be mean there's young kids teen working don't no one wants to be scream at
Desarae Jones
Ordered an ice cream cake and it was inedible. The pink rose cake. The frosting was spoiled, tasted like a real health code violation.
Contacted them for help with a replacement cake or refund. They sent a text message saying that no refunds. They confirmed that have a sign that says no refund, no exchanges and no exceptions.
Terrible service and no accomodations or accountability. 0/5 stars. Would not recommend.
Ruben Laguardia
Horrible service today especially this store they always have a lot of stuff missing I don’t even blame the employees the manager here does a horrible job I’ve been coming to this store a while they did made my wife mad at me 😡😡😡😡 I’m pissed off im calling corporate tomorrow and the majority of the employees are rude because they hate their job this is the last time im going to baskin especially this store michocana is ten times better they never miss a flavor im going there from now on
Nia Solomon
Good & cold 🥶 Thanks
Jose E Sanchez Jr
This location is not customer friendly
Luz Rodriguez
The employee was very friendly but he had ice cream🙃, nothing to 🤔 see the flavor, I ordered a banana slip, 2 coffee and one pineapple 🍍 and coconut and then paid almost $11 dollars for the first and last time.
Atmosphere: 2
Food: 1
Service: 5
Anthony Kedziora
I scream, you scream… I mean, come on. The place is cool inside and they will let you taste whatever you wish. I love BR 31
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Oreo Cookies 'N Cream Polar Pizza, Banana Split
Itzel Luis ramirez
My dad was saying what cone there is and she was like I don’t know what u. Are pointing at just tell me
C “Lionheart” L
The ice cream here is very good. I liked their selection of flavors and people working there were nice to me. The Gold Ribbon flavor is so damn good. If I was more into peanut butter, the Peanut Butter Chocolate flavor I got would have been better, but I chose it after sampling, so it's my fault if I didn't like it as much. They didn't make a fuss about getting samples either, thankfully. I ended up sampling around 5 flavors and heard not a peep about a limit, though I'm sure there is one. I don't know if I will ever be back in the area, but if I am and I crave some ice cream, I'm definitely going to seek out this Baskin Robbins.
The girl that took my order on the 06/19 around 4-5 pm was not friendly at all I had just gone into the store and I heard when she was told to take her last order and then go home. She was rushing the hell out of me. I was also making fast choices so she can go home, which in the I should have just asked someone else to take my order because when it was my brothers turn to order not even 5 seconds pass by before she kept saying “anything else” like 3 times repeatedly with an attitude. Honestly they should just let the employee go when it’s their time to clock out because they just be rushing customers.
Nallely Mendoza
The manager for today got upset because I got my own cake when the freezer wasn't even locked. "Leticia" is her name. She refused to write happy birthday on the cake for the same reason. When it wasn't even my fault, the freezer wasn't locked. She said she was low on icy when I knew it was a lie. Minutes later, I walked out and made a call to ask if they had happy birthday candles or write happy birthday, and they said "we are low on candles but we can write happy birthday to your cake". Never said nothing about low icy. She is very lucky, I don't like to tell people off, but I'm sure someone will with that attitude. I am just happy to know that she was really lying. ??
Nallely Camacho
The manager for today got upset because I got my own cake when the freezer wasn't even locked. "Leticia" is her name. She refused to write happy birthday on the cake for the same reason. When it wasn't even my fault, the freezer wasn't locked. She said she was low on icy when I knew it was a lie. Minutes later, I walked out and made a call to ask if they had happy birthday candles or write happy birthday, and they said "we are low on candles but we can write happy birthday to your cake". Never said nothing about low icy. She is very lucky, I don't like to tell people off, but I'm sure someone will with that attitude. I am just happy to know that she was really lying. ??
I stopped in to get some ice cream today 08/01/25 at 6:52 and the service was WONDERFUL.
I give five star cause I got great service. The workers are very kind and sweet. No complications at all so I give five stars!! 🌟🤩✨ Please be kind with the workers be patient . Don't be mean there's young kids teen working don't no one wants to be scream at
Ordered an ice cream cake and it was inedible. The pink rose cake. The frosting was spoiled, tasted like a real health code violation.
Contacted them for help with a replacement cake or refund. They sent a text message saying that no refunds. They confirmed that have a sign that says no refund, no exchanges and no exceptions.
Terrible service and no accomodations or accountability. 0/5 stars. Would not recommend.
Horrible service today especially this store they always have a lot of stuff missing I don’t even blame the employees the manager here does a horrible job I’ve been coming to this store a while they did made my wife mad at me 😡😡😡😡 I’m pissed off im calling corporate tomorrow and the majority of the employees are rude because they hate their job this is the last time im going to baskin especially this store michocana is ten times better they never miss a flavor im going there from now on
Good & cold 🥶
Thanks
This location is not customer friendly
The employee was very friendly but he had ice cream🙃, nothing to 🤔 see the flavor, I ordered a banana slip, 2 coffee and one pineapple 🍍 and coconut and then paid almost $11 dollars for the first and last time.
Atmosphere: 2
Food: 1
Service: 5
I scream, you scream…
I mean, come on. The place is cool inside and they will let you taste whatever you wish. I love BR 31
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Oreo Cookies 'N Cream Polar Pizza, Banana Split
My dad was saying what cone there is and she was like I don’t know what u. Are pointing at just tell me
The ice cream here is very good. I liked their selection of flavors and people working there were nice to me. The Gold Ribbon flavor is so damn good. If I was more into peanut butter, the Peanut Butter Chocolate flavor I got would have been better, but I chose it after sampling, so it's my fault if I didn't like it as much. They didn't make a fuss about getting samples either, thankfully. I ended up sampling around 5 flavors and heard not a peep about a limit, though I'm sure there is one. I don't know if I will ever be back in the area, but if I am and I crave some ice cream, I'm definitely going to seek out this Baskin Robbins.
Restaurantji Recommends
Love it
terrible customer service
The girl that took my order on the 06/19 around 4-5 pm was not friendly at all I had just gone into the store and I heard when she was told to take her last order and then go home. She was rushing the hell out of me. I was also making fast choices so she can go home, which in the I should have just asked someone else to take my order because when it was my brothers turn to order not even 5 seconds pass by before she kept saying “anything else” like 3 times repeatedly with an attitude. Honestly they should just let the employee go when it’s their time to clock out because they just be rushing customers.
The manager for today got upset because I got my own cake when the freezer wasn't even locked. "Leticia" is her name. She refused to write happy birthday on the cake for the same reason. When it wasn't even my fault, the freezer wasn't locked. She said she was low on icy when I knew it was a lie. Minutes later, I walked out and made a call to ask if they had happy birthday candles or write happy birthday, and they said "we are low on candles but we can write happy birthday to your cake". Never said nothing about low icy. She is very lucky, I don't like to tell people off, but I'm sure someone will with that attitude. I am just happy to know that she was really lying. ??
The manager for today got upset because I got my own cake when the freezer wasn't even locked. "Leticia" is her name. She refused to write happy birthday on the cake for the same reason. When it wasn't even my fault, the freezer wasn't locked. She said she was low on icy when I knew it was a lie. Minutes later, I walked out and made a call to ask if they had happy birthday candles or write happy birthday, and they said "we are low on candles but we can write happy birthday to your cake". Never said nothing about low icy. She is very lucky, I don't like to tell people off, but I'm sure someone will with that attitude. I am just happy to know that she was really lying. ??
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