I’d like to share a very disappointing experience I had on Saturday morning, May 31st, 2025, at around 8:10 am. My friend and I stopped by to grab coffee to start our day, but the service was extremely poor. There was only one employee there, who was chatting with someone else (who didn’t seem to be an employee) and didn’t even acknowledge us as we waited. We didn’t want to interrupt, so we waited about 10 minutes. As we were about to leave, the employee finally shouted, “Have a nice day, guys,” but the experience had already ruined our morning.
We’re regulars at this location and usually have a great experience, but this was the worst customer service we’ve ever encountered. I hope this feedback helps prevent others from having their morning ruined the way ours was.
Hannah Yesmunt
Delicious and very friendly
Brenda “BC” C
Thank you JAY! You made my first time special 🫶🏻
Yesha Hayes
There was a young skinny girl behind the counter that was being rude to people. Luckily I had my order in before she came to the register but she made several snarky remarks to customers that just gave her the side eye. The young gentleman that helped me was very professional though and why I upgraded it to 2 stars. The food isn't that great and people are paying for the vibe of the place; maybe the staff should reflect that.
Austin Ottaway
I love love ❤️
Matias Hernandez
Is the best place to enjoy a the Cafe in DTLA
pedro vera
A great place to Relax and enjoy a cup of blue bottle coffee. Thank you for the great service.
Carlos Rangel
Arrived 2/4 in the morning. Male barista ignored us for the first 5 minutes even though there was no one else in line. My 3 year old daughter ordered a croissant and instead of handing it to her he dropped it on the counter and walked away.
Metro Pcs
This morning I purchased 1 regular coffee and three pumpkin (something’s) and the total was like 21 dollars. I left like a 4 dollar tip. Just checked my bank account and it states I was charged 59.00 dollars and that I left a 10 dollar tip!!!! Obviously something is not right. Called my daughter to confirm the transaction as she was standing right next to me. Will visit the shop tomorrow and ask for a manager. Odd would be an understatement. Trying not to think I was purposely ripped off. Will follow up on a review tomorrow.
Amazing coffee what can i say . I had to buy myself the tumbler my favorite color . Thank you baristas for suggesting me a espresso coffee because i was undecided what to get .
Reem Emam
Knowledgeable baristas with amazing skills thanks for making the perfect cup of coffee every single time
Raul Aguirre
Friendly staff and good coffee.
Roberto Diaz
Their coffee is top-notch. They have a wonderful crew of folks who help ensure we stay caffeinated in a timely manner. I usually order on the app, but during the rare times I order at the counter, they are friendly, helpful, and extremely knowledgeable. I'm there a few times a week.
Very chill and attentive service amazing vibes.
I’d like to share a very disappointing experience I had on Saturday morning, May 31st, 2025, at around 8:10 am. My friend and I stopped by to grab coffee to start our day, but the service was extremely poor. There was only one employee there, who was chatting with someone else (who didn’t seem to be an employee) and didn’t even acknowledge us as we waited. We didn’t want to interrupt, so we waited about 10 minutes. As we were about to leave, the employee finally shouted, “Have a nice day, guys,” but the experience had already ruined our morning.
We’re regulars at this location and usually have a great experience, but this was the worst customer service we’ve ever encountered. I hope this feedback helps prevent others from having their morning ruined the way ours was.
Delicious and very friendly
Thank you JAY! You made my first time special 🫶🏻
There was a young skinny girl behind the counter that was being rude to people. Luckily I had my order in before she came to the register but she made several snarky remarks to customers that just gave her the side eye. The young gentleman that helped me was very professional though and why I upgraded it to 2 stars. The food isn't that great and people are paying for the vibe of the place; maybe the staff should reflect that.
I love love ❤️
Is the best place to enjoy a the Cafe in DTLA
A great place to Relax and enjoy a cup of blue bottle coffee. Thank you for the great service.
Arrived 2/4 in the morning. Male barista ignored us for the first 5 minutes even though there was no one else in line. My 3 year old daughter ordered a croissant and instead of handing it to her he dropped it on the counter and walked away.
This morning I purchased 1 regular coffee and three pumpkin (something’s) and the total was like 21 dollars. I left like a 4 dollar tip. Just checked my bank account and it states I was charged 59.00 dollars and that I left a 10 dollar tip!!!! Obviously something is not right. Called my daughter to confirm the transaction as she was standing right next to me. Will visit the shop tomorrow and ask for a manager. Odd would be an understatement. Trying not to think I was purposely ripped off. Will follow up on a review tomorrow.
Restaurantji Recommends
Excellent Americano, worth coming to try.
Amazing coffee what can i say . I had to buy myself the tumbler my favorite color . Thank you baristas for suggesting me a espresso coffee because i was undecided what to get .
Knowledgeable baristas with amazing skills thanks for making the perfect cup of coffee every single time
Friendly staff and good coffee.
Their coffee is top-notch. They have a wonderful crew of folks who help ensure we stay caffeinated in a timely manner. I usually order on the app, but during the rare times I order at the counter, they are friendly, helpful, and extremely knowledgeable. I'm there a few times a week.
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