California Pizza Kitchen

Took 15 minutes to get a table while we stood outside, when there was empty tables everywhere, took another 15 minutes to get served. The having personal conversations loudly, they were also on their phones, they very seemed annoyed to be there. Staff was standing around talking very loudly being most of the noise in the restaurant!! Do not recommend. Wasn’t a good first American experience !!!!!

Atmosphere: 1

Food: 3

Service: 1

Given that the gratuity was mandatory the service was extremely subpar.

The waitress who served us after we ordered one pizza to split between two people asked again if we wanted anything else. After we politely declined she walked away.

The food portions we extremely small and overpriced. The total for a pizza is $30 with tax and the included tip. The pizza was mediocre at best and is not the same standard as a regular California Pizza Kitchen location.

It’s unfortunate that airport restaurants get away with this subpar service but it’s not surprising given that they have little competition and customers are temporary.

I would urge anyone who has had a similar experience to send your complaints to California Pizza Kitchen Corporate and LAX. The staffing is done by a 3rd party.

Atmosphere: 1

Food: 1

Service: 1

The food was decent, a salad and a pizza was enough for two people.
I don't know if it's legal for them to charge you the tax on the tip, but it doesn't seem right to me that they add the mandatory 20% tip to the bill.

I think it might be the worst CPK that I’ve ever been to.

I wanted a salad, they said I could only eat pizza or sandwiches… so I ordered a bbq chicken pizza, which I know to be pretty good. It was terrrrrible, worse than the frozen version of it.

Seriously do not recommend it.

Atmosphere: 1

Food: 1

Service: 1

Eck… breakfast burrito was dry and disgusting. But trapped in the airport it didn’t need to be any better

Atmosphere: 3

Food: 1

Service: 3

I would give this zero stars if possible. I was traveling with my family (2 little kids) on 11/24/24 and our flight arrived at 9:00pm local time. We walked over to CPK and it was 9:20pm. No posted hours. Sign said wait for hostess so we waited 20 minutes and no employee would come over. Employees at the bar wouldn’t make eye contact or respond to “excuse me”.

An employee walked by without saying anything to us and put a sign saying they’re closed.

Rudest people I’ve ever seen.

Atmosphere: 1

Food: 1

Service: 1

The service was great—I had no complaints at all, and the wait wasn’t too long. While waiting for my flight home from LAX, I treated myself to a delicious dessert at California Pizza Kitchen. You gotta try their CKP Butter Cake, it’s delicious!

Atmosphere: 1

Food: 4

Service: 2

Well CPK why did this individual get hired? And why does she represent your company?

I’m an international traveler and chose to sit at this bar to check emails and school work on my laptop. Your server really didn’t like that I opened my laptop. She completely degraded me for doing so, and was the absolute worst server I’ve ever had. Mind you I’ve been in hospitality for 15+ years.. tonight is 11/20/24 Sherri served me and my wife. I will not be a customer of California pizza kitchen ever again because of this individual.
CPK be more mindful of who you choose to represent your company.
-Previous loyal customer

Atmosphere: 1

Food: 5

Service: 1

Blatant Rip-Off! Beware of this place—they're running a complete scam!

Charging an outrageous 20% fee with no clear warning? That's a total abuse of customer trust. They hide behind a tiny sign, expecting no one to read it, then act like it’s your fault. It's deceptive and feels borderline illegal.

The management can waive this 20% fee if they want to. But they rely on customers not knowing that, and if you don’t notice, they’ll take your money without a second thought. If you've fallen for this, do yourself a favor and dispute the charge with your credit card company—they're counting on you not pushing back.

I’m more than willing to tip for good service, but tricking customers with hidden fees and pretending it’s okay because of some tiny sign? That’s beyond low. It’s worse than being robbed directly. At least that requires nerve—this is just slimy and cowardly.

SHAME on this establishment! It’s appalling how they exploit people’s trust. Don't give them the chance to scam you.

SHAME ON YOU!

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Burger

Typical American food, affordable price and great service.

Atmosphere: 5

Food: 4

Service: 5

Bought a twenty dollar take out sandwich and they refused to heat it up so I had to throw it out in front of their faces. And definitely would not recommend if you care about your taste buds or teeth cuz the fridge is fully running. I think the only thing I can recommend is the very very overpriced water tastes very different from the fountain 1 min walking away

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Bottle Water

FORCED 20% Service tip for my 5 minute visit. Extremely expensive, almost $50 for a small pizza and a drink!!

Burnt pizza. Overpriced.

Atmosphere: 4

Food: 1

Service: 3

Overpriced and if you have ordered to go then stand outside and can’t wait inside even if there cafe if 30-40 percent full. The server came and asked to stay outside and wait. If the cafe is 90 percent occupied then it makes sense as they need dinner whom they can charge additional 20% tip .

Atmosphere: 1

Food: 2

Service: 1

servers here try to scam you of your money... watch out. my bill was $32.69 with the 20% gratuity included first the server tried to tell me that she didn't have enough change for the $7.31 i was owed back - then she walked away and i had to ask her for my change... she comes back a few minutes later with my $7 not even telling me they didn't have 31 cents. then when i asked her where the 31 cents was she proceeded to tell me they don't give small change back unless it's over 50 cents. i don't care about 31 cents but it's the principle. don't go to this place - they try to steal your money for extra tips - i could only imagine the amount of people in a day or in a week that firstly wouldn't question that they don't have "big enough bills" for $7 change or that .30 cents is missing from their bill - i'm sure it adds up

Atmosphere: 1

Service: 1