Central Kitchen at The Lorenzo

EDIT (NEW)

I went into the restaurant today and told them about my experience four days ago. Justin helped me immensely; he remade the fries and added extra chicken and ranch. The supervisor, Joey, the one I was talking about when I made the post, lied to the owner and said he offered me a free meal or items when that's straight up a lie; why would I write a bad review then if you had fixed my problem when I came in? I don't know whose fault that is. Joey lied and doesn't know how to treat people. What a joke. Luckily, I met Justin today, and he fixed all my issues; I was sad to hear he was leaving soon. He's a good person. Thank you so much, Justin!

I ordered the Buffalo Chicken Fries in the afternoon around dinner. The item Was 98% Fries and 2% chicken. I couldn't go on the same day because I had a class later and once I was back they were closed. I spoke to the Manager today, who has a crazy attitude and told me I should've called when they don't pick up phone calls most of the time, even when they open, stating that he's always there till 11. and he said there was nothing he could do about it. I paid 15$ for fries, basically, and I had to throw the food out since it was all soggy fries, a couple of pieces of bleu cheese, and three small circles of chicken. (It was not even one full tender. That's how little chicken there was) You can go to CAVA; they give you an ample large bowl with two plentiful scoops of chicken, which only costs 13$. These fries also tasted weird, but I'm not even complaining about that entirely; it's more of the fact that they do not have chicken and how they treat their customers. This place has many food quality issues, such as food not being consistent. I usually go here often, and most of the time, there are always issues with the food. I don't like to complain, but when quality is always poor, I always have to say something. The Manager with big earrings offered no help or service to make it right since it was the next day. I didn't want the fries again cause of how bad they taste and how they make it. I just wanted some compensation, like a free drink or cookie. It's not my fault they were closed, and they messed up the order in the first place. If you follow the recipe guidelines, then there wouldn't even be an issue in the first place. He's a joke. And if you say you are sorry and are going to make it right after this review, then you should have done it when I went in. TERRIBLE MANAGER, Learn how to treat customers and compensate them for something you shouldn't even have done in the first place. What a joke

Atmosphere: 1

Food: 1

Service: 1

Showed friends from east coast this gem on the west coast! Excellent customer service, clean restaurant, varieties of food and snacks. fountain with fire in the midle, very nice enviroment, quiet. Most of their clients are students if USC! Highly recomend!

Atmosphere: 4

Food: 4

Service: 4

Very welcoming service and the food is amazing

Atmosphere: 5

Food: 5

Service: 5

Awesome place, awesome food, EASY parking (the most important thing).

Franklin and John, kudos to you guys!

VERY affordable place. Definitely coming back

Atmosphere: 5

Food: 5

Service: 5

Great food first time experience

Atmosphere: 5

Food: 5

Service: 5

Great service and food to match! Best cold brews in town!!!

Atmosphere: 5

Food: 5

Service: 5

I came to the urgent care next door, when we ran into this place the food looks decent enough to come inside. The location is very convenient if you are hungry and need a quick bite. I ordered steak n eggs, steak felt very odd. You can tell it goes through some process to get cooked fast, eggs and tater tots where fine. Waffles are not fresh, they definitely have me a cafeteria experience for the price paid. Do not recommend if you have other options

Atmosphere: 4

Food: 2

Service: 4

Recommended dishes: Steak & Eggs

I am not exaggerating when i say every single item on the menu is good. The best food, the friendliest staff, great music playing, and a place you definitely have go try.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Grilled Chicken Fettuccine Alfredo, Grilled Salmon Teriyaki Bowl, Pesto Penne

Got the French toast and I couldn't eat it,it was soggy in the middle so soggy it made it gross out, I paid 30+ for 2 breakfasts that was not fully cooked basically, the parking was hard because the security was not in plan site, the service was so so I just didn't like how I had to serve MYSELF water after I told her I'd like water AND LIME. she acted as if she didn't hear me, came down and gave me a paper cup and that's it, no water, no lime, no sugar free syrup for diabetics, the only thing that was koo was honestly the atmosphere of the Lorenzo apartments but that's it. It's sad the service wasn't better and the food. I just didn't wanna burn the Hispanics in the kitchen. So glad I didn't give a tip because tips should always be at the end of service so I can give according to their service, the service was not well, neither was the under cooked food. The manager seemed nice so I spared him what I really thought and kept it to myself for respect to my mother which hated her food for the same reason. Soggy French toast.

Atmosphere: 5

Food: 1

Service: 2

MY 1st TIME THERE, ND BAAAAEBBY, IT WAS VERY CLEAN, FOOD WAS FRESHLY MADE, FOOD WAS GREAT TO THE LAST BITE ND GREAT CUSTOMER SERVICE ??

Atmosphere: 5

Food: 5

Service: 5

Really good steak. Thanks.

Atmosphere: 5

Food: 5

Service: 5

Nancy is always super sweet to me and everyone that comes into the restaurant. I absolutely love her energy!

Atmosphere: 5

Food: 5

Service: 5

Central Kitchen is a great restaurant! Justin and Franklin always provide excellent customer service. At this point, they are the sole reason I keep coming back! Great service, always!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Grilled Chicken Fettuccine Alfredo, Mac & Cheese, Sausage Breakfast Burrito, Wings 6 PC, Sriracha Pesto Burger, Cheese Fries, Pesto Penne

Great food and amazing

Atmosphere: 5

Food: 5

Service: 5

Very tasty food, staff is very good, price is responsible and really quite and awesome place i enjoyed my time.

Atmosphere: 5

Food: 5

Service: 4