Chipotle Mexican Grill

Ordering ahead it's complicated

Atmosphere: 2

Food: 3

Service: 1

Recommended dishes: Burrito Bowl

This location has horrible reviews and for good reason. I ordered a bowl on Postmates, and received a bowl with asada that was basically beef jerky. It was so old tasting it literally tasted and looked like they served beef jerky. This meat must have been over cooked and left there for hours. Had to throw it away. So bad. I don’t normally eat this food and this is exactly why.

Food: 1

People!!. Don't order delivery from this store location beverly and larchmont. Their serving portion are sooooo small. I ordered chicken bowl. Chopped Lettuce count was 16 pcs. Corn i count was only 21pcs. Blackbean i saw was like 1 little spoonful. Rice portion was very little. Is this for what? Cat food portion ? or for little baby?? Or only for delivery serving is very small size.This is not the first time. I believe this place doesn't want to keep the business. Very bad experience. So not good place. This larchmont location serving portion getting smaller and smaller. Why?? Just don't order ftom here!!

Atmosphere: 2

Food: 1

Service: 2

The music there is always ridiculously loud here. They obviously don’t want you stay and eat here or enjoy the place whatsoever. Also my gf found a screw in her food one time from this location but it was like 2 years ago.

Atmosphere: 1

Food: 5

Service: 5

Please listen to the reviews about the rude manager its a short older lady! She is EXTREMELY rude and the other employees notice how rude she is to the customers but can't say anything. She slams the food on the bowl when you ask for more (even though we pay extra), she roles her eyes she then hurries you, doesnt let you finish your words!! I literally had to tell her to STOP there is no line!! I Have never had such a horrible experience. I love Chipotle this is closest to my home and im tired of giving this Chipotle another chance. Absolutely horrible experience!

Atmosphere: 1

Food: 1

Service: 1

I asked the person making my bowl how much it would be for extra steak…she said a few bucks. At the register I find out she charged me $8 (and refused to refund any of it). Bowl and small chips/queso for $25. I’ll never be back here.

Atmosphere: 1

Food: 1

Service: 1

The most disgusting chipotle I’ve ever been to in my life the place is far from clean all the food gets mixed , counters are filthy the staff is rude and slow they all seem high I asked for white rice the guy responded there’s only brown and proceeded to put that in my bowl without asking and worst of all I just had to pull the longest hair out of my mouth if I could give negative stars I would they need an inspection asap

Atmosphere: 1

Food: 1

Service: 1

Today I had one of the worst customer service experiences of my life at this Chipotle.
The female manager working there was extremely rude, condescending, and openly mocking me while I was trying to place my order. She kept interrupting and correcting every single thing I said in a sarcastic tone.

When it came time to pay, things got even worse — I asked for a cup of water, and she smirked and refused to give it to me, acting like she was enjoying humiliating me. Then she tried to charge me extra for sour cream, which is supposed to be free. When I calmly pointed that out, she refused to give me my food and just walked away to help another customer.

I have everything recorded on video. I left the store feeling humiliated, disrespected, and harassed.
This was not just bad service — it was targeted harassment by a manager abusing her position.

I am going to report this incident to Chipotle Corporate and take legal action if necessary.
This employee should be fired immediately before she treats another customer this way.

Atmosphere: 1

Food: 1

Service: 1

Got my burrito like that and ate it and enjoyed it

Atmosphere: 5

Food: 5

Service: 5

Food was decent I had better at the one the grove in fairfax that location is more delicious the food looks more fresh in general

Great food and fast service.

Atmosphere: 5

Food: 5

Service: 5

Unfortunately, the service at this branch has really gone downhill over the past few years. Every time I come by (every couple of months), it just seems to get worse. Today was especially disappointing — the server up front looked like she didn’t even want to be there, and her attitude was rude and unpleasant. On top of that, the bathroom was absolutely filthy.

Atmosphere: 3

Food: 4

Service: 1

to start off: horrible customer service. never coming to this location again. cashier was so rude, i asked her for forks and she ignored me. soda machine was dirty and and NOTHING was stocked up. they were stocking up while ordering so they left me standing there. there were no forks & ice machine wasn’t working. food smeared in the counter and tables we’re so dirty. yucky

Atmosphere: 1

Food: 1

Service: 1

Took over 20 minutes to get served with only two people in front. Line to the door by the time I was helped. Get off the phones and make the food please.

Atmosphere: 1

Food: 3

Service: 1

I should’ve wrote a review on here and not the other website for chipotle. I came here to this location on September 8th 2025 and ordered a burrito but when I got home it turned out to be a bowl instead. I was very disappointed and the food was a little bit cold as well.

Atmosphere: 5

Food: 1

Service: 4