Love the brownies and cookies. Definitely a spot if you’ve got a sweet tooth.
AshleyBrilliant
Don’t waste your money here. They take your money and don’t fulfill orders
Laura Arnold
Wow, is it amazing how terrible these desserts taste. They look absolutely nothing like their photos in real life and whatever flour they’re using tastes like it has gone bad. Nothing about them is good. Avoid at all costs. Oh, and then there’s that, they also have the audacity to charge a lot of money for these terrible desserts. As someone who has been gluten-free for years, I try and support gluten-free bakeries, but I simply cannot this time. It is the worst I have ever had.
vallendior
Amazing gluten free options! I tried 4 different things and EVERYTHING was delicious even the red velvet cake which wasn’t made with cream cheese frosting as it always should. But even with the butter cream frosting it was still moist and delicious. The cinnamon roll was soft and gooey and the churro cookie was yummy! And the Dubai chocolate cake was a limited edition and it was as delicious as it could be! 10/10
S M
UPDATE: they did get back to me. BUUUT they refunded me the full amount when I only asked for $40 because I recognize they still made and delivered it. I know some are probably like well I isn’t that a good thing they refunded all of your money? No, because some of us like to do what’s right!. they blocked me on Venmo as if I was the one in the wrong when they sold me a cake that was different than what they advertised and then tried to lie about it instead of just saying our gluten-free version, is different than our regular version and that’s really what should be stated and is what should be shown.
So yes, I am thankful that they refunded me, but I did not want the full amount because I wanted to pay for what was fair. But because they blocked me on Venmo, I could not repay them the balance. That’s how I found out they blocked me because I kept trying to repay them, but couldn’t find them on Venmo. I found their business account which is old and shut down, right now they’re using a personal account which tells me they probably had some issues in the past.
So while not malicious and they refunded me the company just needs to get better at business. They need somebody who solely manning that phone, answering calls and text and taking orders and complaints and refunds etc and I don’t think they would be in half of the mess that they are / were in they wouldn’t have half of the bad reviews they have.
Original: They’ll be Jonny on the spot when you order but GHOST when they mess up and you need customer service!!- BELIEVE THE BAD REVIEWS THEY ARE THEY MADE MY CAKE WRONG / CHANGED THE ICING WITHOUT INFORMING ME OR ASKING ME IF IT WAS OK!!! I ordered my BDay cake. I ordered a gluten free German chocolate cake. They changed the outside of the cake and DID NOT inform me. The picture they show online is a slice of the cake and you can clearly see it’s made traditionally with the coconut pecan icing on the outside ALL OVER as well as inside of the cake as it should be. So I was NOT aware that it would come with chocolate icing on it. I would’ve NEVER ordered it. I HATE plain chocolate anything especially icing yuck!!!
A German chocolate cake traditionally is the coconut pecan icing all over it. This new thing bakers are doing to save on using coconut and pecans is not the move. If it’s about money charge more!
I do not like chocolate icing nor chocolate cake tbh. I only like German chocolate because of the coconut pecan icing balance. So if it’s more chocolate than coconut pecan icing it’s no bueno for me 😩. I was craving this for two years now. Saw how they made it on their site and was stoked!! Finally a bakery who made it traditionally and GF! Only to be let down on my b day. I only had a small sliver. Was definitely a waste of money for me and did NOT satisfy my craving.
I was very grateful that they made the cake on time but I really wish I would’ve known about that change / icing because that was a HUGE let down for me. I wanted the real thing or would’ve at the very least chosen a buttercream or cream cheese icing anything but that chocolate!
IMAGINE receiving your RED VELVET or CARRORT CAKE WITH CHOCOLATE ICING! That’s how egregious this is!
They get 1 star and if you’re still unsure why it’s because they 1. changed the cake / my order without informing me 3. NEVER got back to me once I realized all of the above!! 4. They use VENMO as family and friends NOT as a business and therefore makes it impossible for customers to get a refund via your bank/cc if they fumble an order etc PayPal will NOT intervene.
AWFUL AT CUSTOMER SERVICE! Have no business sense whatsoever! A company that only caters to new customers and doesn’t understand repeat business is not a business at all. Its hustling.
Ashley Cooper
ALWAYS READ REVIEWS. I had some of their desserts while visiting LA last fall and was in love. I was so happy to see they could ship nationwide. I even went as far as to follow them on social media and write kind notes to the owners. But every single order I placed (4) has taken over a month without any sort of warning or apology for delay - and the most recent order , placed mid JANUARY, has not arrived as of March 23rd and they’ve completely ghosted me now on. Like other recent reviewers, I tried allowing extra grace because of the fires in LA, but they are ghosting paying customers while their social media is still actively advertising specials and nationwide shipping available almost daily. Do Better. Refund your former customers and scale down your business to what is manageable.
JessicaMiller
Please take the two stars as their intended one. I support small businesses, especially vegan and gluten free ones. I wanted to love them. All they had to do was what’s written on their website!
I placed an order on January 13 that still hasn’t arrived. They gave a tracking number on 2/20 that says the USPS is still waiting for the package. I received an email reply on Thursday attempting to reassure me that it has been shipped, but the lack of another tracking number and the lack of activity on the existing tracking number leads me to believe otherwise. I’m at the point where I don’t even want my order anymore and would rather have the refund.
PauldeGelder
Either it’s closed or the address is wrong.
Jessica Miller
The only reason I’m giving this business two stars is because my prior order was sent per the time listed on the website. Since I had no reason to expect anything other than another good experience, I placed another order on 1/13/25.
I still haven’t received my order. This is after allowing for recovery from the LA fires. I did get a tracking number on 2/21/25. Per the tracking number, the USPS still hasn’t received the shipment. Although a subsequent reply said they did ship my order, the tracking number said otherwise and I didn’t get a new tracking number to support this claim.
I wanted to love this business. Small businesses are important, and I’m willing to pay for quality gluten free vegan treats. Too bad Coco Luv went flaky. I’m gong to dispute these charges and support professionals instead.
Kelly Zhou
This review is for online orders only. Hopefully those of you that are local have better luck.
I placed an order with Coco Luv back in 2022. Yes, shipping was slow but getting decent vegan desserts shipped to Iowa is worth the wait. In 2025, however, their communication is sorely lacking and their customer service is nonexistent.
I placed my order on Jan 6th. Their website says that it can take 10-18 business days to process so I finally emailed on Feb 3rd to ask about the status of my order. They stated that they were behind due to the LA fires. That is unfortunate, but an email letting me know about the delay would have gone a long way. I requested a refund on the same day, never received a response. I requested a refund, again, several days later and was told that it was issued & to wait a few days.
I never did receive my refund. Ultimately, I opened a case with my credit card company to get my money refunded.
Do not bother ordering from here if you want things shipped to you. Take a warning from me and the other reviewers here and elsewhere. There are so many vegan options now that you do not need to waste your time. They need to remain local or drastically improve their communication with customers.
Well, life is expensive in L.A., OK. But $10.88 excluding tax for a thin slice of frozen coconut cake is a bit much. There is no mention of organic ingredients, although the cakes are supposed to be organic, according to their website. The cake was small but dense, so it was quite satisfying. However, even though they don't use refined sugar (which is a pretty good initiative), the brownie was far too sweet.
Carrie
I had ordered some gluten-free donuts and cupcakes almost 2 weeks ago and they will not send them out to me. I have emailed them multiple times and left messages on their social media account, with no response.
I have asked them to refund and cancel my order, which I have not received a response. I do not recommend from this company as their customer service is horrible and you can’t get hold of anyone for a refund. I will be filing a complaint with a Better Business Bureau.
Awesome Bill From Dawsonville
So this has been a long time coming and I am sad to have to write this review. What happened to this company? That food is so good but the service is absolute trash. Same with all the other 1 stars and 2 star reviews they do NOT communicate. I asked them multiple times and it seems like they are purposely ignoring my messages. I ordered in September!! 100$+ worth of food from them. They WILL NOT GIVE YOU A REFUND. I hope they shut down soon because they are not worth ordering from anymore. It is a shame because these were some of the best allergy free treats I ever had.
Jason Cohen
AVOID AT ALL COSTS!!! My wife ordered these for an anniversary gift and after a few weeks passed she emailed with no response. They took almost a month to ship (website says 10-14 days) and when they finally arrived they were smashed to bits and one of the frosting was busted open and leaking in the box. There was zero damage to the exterior box, just simply packaged poorly. We tried calling, texting, and emailing for a month now with no response. Spend your money somewhere else, these aren't worth your time or money
Atmosphere: 1
Food: 1
Service: 1
Danielle S
I ordered these off of UberEats, they are absolutely delicious, expensive of course but if you live gluten free you're already aware of that ?
Love the brownies and cookies. Definitely a spot if you’ve got a sweet tooth.
Don’t waste your money here. They take your money and don’t fulfill orders
Wow, is it amazing how terrible these desserts taste. They look absolutely nothing like their photos in real life and whatever flour they’re using tastes like it has gone bad. Nothing about them is good. Avoid at all costs. Oh, and then there’s that, they also have the audacity to charge a lot of money for these terrible desserts. As someone who has been gluten-free for years, I try and support gluten-free bakeries, but I simply cannot this time. It is the worst I have ever had.
Amazing gluten free options! I tried 4 different things and EVERYTHING was delicious even the red velvet cake which wasn’t made with cream cheese frosting as it always should. But even with the butter cream frosting it was still moist and delicious. The cinnamon roll was soft and gooey and the churro cookie was yummy! And the Dubai chocolate cake was a limited edition and it was as delicious as it could be! 10/10
UPDATE: they did get back to me. BUUUT they refunded me the full amount when I only asked for $40 because I recognize they still made and delivered it. I know some are probably like well I isn’t that a good thing they refunded all of your money? No, because some of us like to do what’s right!. they blocked me on Venmo as if I was the one in the wrong when they sold me a cake that was different than what they advertised and then tried to lie about it instead of just saying our gluten-free version, is different than our regular version and that’s really what should be stated and is what should be shown.
So yes, I am thankful that they refunded me, but I did not want the full amount because I wanted to pay for what was fair. But because they blocked me on Venmo, I could not repay them the balance. That’s how I found out they blocked me because I kept trying to repay them, but couldn’t find them on Venmo. I found their business account which is old and shut down, right now they’re using a personal account which tells me they probably had some issues in the past.
So while not malicious and they refunded me the company just needs to get better at business. They need somebody who solely manning that phone, answering calls and text and taking orders and complaints and refunds etc and I don’t think they would be in half of the mess that they are / were in they wouldn’t have half of the bad reviews they have.
Original: They’ll be Jonny on the spot when you order but GHOST when they mess up and you need customer service!!- BELIEVE THE BAD REVIEWS THEY ARE THEY MADE MY CAKE WRONG / CHANGED THE ICING WITHOUT INFORMING ME OR ASKING ME IF IT WAS OK!!! I ordered my BDay cake. I ordered a gluten free German chocolate cake. They changed the outside of the cake and DID NOT inform me. The picture they show online is a slice of the cake and you can clearly see it’s made traditionally with the coconut pecan icing on the outside ALL OVER as well as inside of the cake as it should be. So I was NOT aware that it would come with chocolate icing on it. I would’ve NEVER ordered it. I HATE plain chocolate anything especially icing yuck!!!
A German chocolate cake traditionally is the coconut pecan icing all over it. This new thing bakers are doing to save on using coconut and pecans is not the move. If it’s about money charge more!
I do not like chocolate icing nor chocolate cake tbh. I only like German chocolate because of the coconut pecan icing balance. So if it’s more chocolate than coconut pecan icing it’s no bueno for me 😩. I was craving this for two years now. Saw how they made it on their site and was stoked!! Finally a bakery who made it traditionally and GF! Only to be let down on my b day. I only had a small sliver. Was definitely a waste of money for me and did NOT satisfy my craving.
I was very grateful that they made the cake on time but I really wish I would’ve known about that change / icing because that was a HUGE let down for me. I wanted the real thing or would’ve at the very least chosen a buttercream or cream cheese icing anything but that chocolate!
IMAGINE receiving your RED VELVET or CARRORT CAKE WITH CHOCOLATE ICING! That’s how egregious this is!
They get 1 star and if you’re still unsure why it’s because they 1. changed the cake / my order without informing me 3. NEVER got back to me once I realized all of the above!! 4. They use VENMO as family and friends NOT as a business and therefore makes it impossible for customers to get a refund via your bank/cc if they fumble an order etc PayPal will NOT intervene.
AWFUL AT CUSTOMER SERVICE! Have no business sense whatsoever! A company that only caters to new customers and doesn’t understand repeat business is not a business at all. Its hustling.
ALWAYS READ REVIEWS. I had some of their desserts while visiting LA last fall and was in love. I was so happy to see they could ship nationwide. I even went as far as to follow them on social media and write kind notes to the owners. But every single order I placed (4) has taken over a month without any sort of warning or apology for delay - and the most recent order , placed mid JANUARY, has not arrived as of March 23rd and they’ve completely ghosted me now on. Like other recent reviewers, I tried allowing extra grace because of the fires in LA, but they are ghosting paying customers while their social media is still actively advertising specials and nationwide shipping available almost daily. Do Better. Refund your former customers and scale down your business to what is manageable.
Please take the two stars as their intended one. I support small businesses, especially vegan and gluten free ones. I wanted to love them. All they had to do was what’s written on their website! I placed an order on January 13 that still hasn’t arrived. They gave a tracking number on 2/20 that says the USPS is still waiting for the package. I received an email reply on Thursday attempting to reassure me that it has been shipped, but the lack of another tracking number and the lack of activity on the existing tracking number leads me to believe otherwise. I’m at the point where I don’t even want my order anymore and would rather have the refund.
Either it’s closed or the address is wrong.
The only reason I’m giving this business two stars is because my prior order was sent per the time listed on the website. Since I had no reason to expect anything other than another good experience, I placed another order on 1/13/25.
I still haven’t received my order. This is after allowing for recovery from the LA fires. I did get a tracking number on 2/21/25. Per the tracking number, the USPS still hasn’t received the shipment. Although a subsequent reply said they did ship my order, the tracking number said otherwise and I didn’t get a new tracking number to support this claim.
I wanted to love this business. Small businesses are important, and I’m willing to pay for quality gluten free vegan treats. Too bad Coco Luv went flaky. I’m gong to dispute these charges and support professionals instead.
This review is for online orders only. Hopefully those of you that are local have better luck.
I placed an order with Coco Luv back in 2022. Yes, shipping was slow but getting decent vegan desserts shipped to Iowa is worth the wait. In 2025, however, their communication is sorely lacking and their customer service is nonexistent.
I placed my order on Jan 6th. Their website says that it can take 10-18 business days to process so I finally emailed on Feb 3rd to ask about the status of my order. They stated that they were behind due to the LA fires. That is unfortunate, but an email letting me know about the delay would have gone a long way. I requested a refund on the same day, never received a response. I requested a refund, again, several days later and was told that it was issued & to wait a few days.
I never did receive my refund. Ultimately, I opened a case with my credit card company to get my money refunded.
Do not bother ordering from here if you want things shipped to you. Take a warning from me and the other reviewers here and elsewhere. There are so many vegan options now that you do not need to waste your time. They need to remain local or drastically improve their communication with customers.
Restaurantji Recommends
Well, life is expensive in L.A., OK. But $10.88 excluding tax for a thin slice of frozen coconut cake is a bit much. There is no mention of organic ingredients, although the cakes are supposed to be organic, according to their website. The cake was small but dense, so it was quite satisfying. However, even though they don't use refined sugar (which is a pretty good initiative), the brownie was far too sweet.
I had ordered some gluten-free donuts and cupcakes almost 2 weeks ago and they will not send them out to me. I have emailed them multiple times and left messages on their social media account, with no response.
I have asked them to refund and cancel my order, which I have not received a response. I do not recommend from this company as their customer service is horrible and you can’t get hold of anyone for a refund. I will be filing a complaint with a Better Business Bureau.
So this has been a long time coming and I am sad to have to write this review. What happened to this company? That food is so good but the service is absolute trash. Same with all the other 1 stars and 2 star reviews they do NOT communicate. I asked them multiple times and it seems like they are purposely ignoring my messages. I ordered in September!! 100$+ worth of food from them. They WILL NOT GIVE YOU A REFUND. I hope they shut down soon because they are not worth ordering from anymore. It is a shame because these were some of the best allergy free treats I ever had.
AVOID AT ALL COSTS!!! My wife ordered these for an anniversary gift and after a few weeks passed she emailed with no response. They took almost a month to ship (website says 10-14 days) and when they finally arrived they were smashed to bits and one of the frosting was busted open and leaking in the box. There was zero damage to the exterior box, just simply packaged poorly. We tried calling, texting, and emailing for a month now with no response. Spend your money somewhere else, these aren't worth your time or money
Atmosphere: 1
Food: 1
Service: 1
I ordered these off of UberEats, they are absolutely delicious, expensive of course but if you live gluten free you're already aware of that ?
Atmosphere: 5
Food: 5
Service: 5
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