Crystal Stairs, Inc.

I would first like to start my message by making it clear that I am truly grateful for you all being an addition in my child’s growth and development. It was great to see how much she and all the other students were cared for. While the above sentiment is true, it was brought to my attention yesterday that some details regarding Friday’s incident were not true. 1. I never used foul language towards anyone at the facility. Unfortunately you never got to know me, so you don’t know, but I don’t use profanity in front children nor would I ever in an educational environment. There’s so many factors that makes this claim untrue. The point is, I did not cuss at any of the staff on this day. 2. I did not raise my voice or yell at anyone. I am happy to go over the interaction for whoever would like to hear it again using the same mannerisms and dialect that were used on Friday. I admit, as I did yesterday, I got smart first and then there was a petty back and forth argument between Mrs. Kendra , the site supervisor, and I. However, none of us raised our voices. 3. I was informed that the site supervisor was unreachable before I travelled all the way to my daughter’s school to pick her up while her aunt was already there. However, she was very much so present. Perhaps the situation was frustrating for all involved, however, that is no reason to lie. Growing as an educator means that you have integrity and morals. Also, it is important to not put every parent in a bubble and categorize them to fit your agenda. I did not behave in a ghetto or belligerent manner, such as what was falsely described because those actions do not resonate with my character. It was important for me to clear my name. Also, I do apologize for allowing my frustration to activate the back and forth interaction. I am aware of what I believe I should’ve done differently. Have a good one, Alyssa Brooks

Miss Guy was extremely rude and said she would help me with my paperwork only to ignore me and belittle me multiple times when I came back with my referral. But thank you to the office assistant who did have understanding and want to help. Can’t say the same for the supervisor Miss Guy

ITS BEEN TWO FREAKING WEEKS ANA BERMUDEZ HAS NOT ANSWER, FOLLOWED UP, CALLED OR EMAILED BACK!!!!!!! how are you going to say we are eligible for stage 1 and then proceed to expedite our case, and in the FINAL PROCESS, NOT RESPOND TO ANY VOICEMAILS OR THE EMAIL I SENT OF THE DOCUMENTS OF THE PROVIDER?!?!?!!??! DO BETTER CRYSTAL STAIRS

Literally horrible can’t even talk to someone that would help with my case, it’s been two whole weeks, I call EVERYDAY . Some how, they are NEVER AVAILABLE OR at there desk. It’s an inconvenient for families they are suppose to be helping. It’s been past the 48 hour mark NO CALL. IVE BEEN TRANSFERRED TO SUPERVISORS. NO CALL BACK ! Continuously for TWO WEEKS. how isn’t anybody available for that long? Especially when it’s STAGE 1 !

God sent gift…

This company allows child cares to commit fraud when they are provided proof. They allowed Gods precious little Angels day care to sign my name on paperwork knowing the signatures do not match. They refused to allow me to switch providers from that shady daycare.

I am highly disappointed in Crystal Stairs. As a provider I expect to be notified when the services will be terminated, the worker over my case was very rude and argumentative. She claim to have sent out the letter of termination but neither the parent or provider received it. Her only advice was to check with the post office and I explained to her so I been receiving all my check stubs but the termination letter to the parent and provider was not received. This worker did not let the parent know beforehand that she needed to apply to stage 2, and even her boss said that she was supposed to let the parent know before the case was terminated. This is my primary job and its very sad and unfortunate that you guys do not care about the providers livelihood.

Don’t work with Crystal stairs agency they don’t pay you what it is as a child care provider full time they don’t pay what it is

Thank you to this program my daughter, single mom , can go to work a place my grandson in the care center without worries about money, time and safety. I am so thankful since I don't live in California.Thank you !!!!

I'm the parent and have been approved since 2/23. I still don't have Crystal Stairs because the provider's worker is not doing her job. She's lazy, don't keep the provider updated on anything, she lies, rude, she doesn't respond to voicemails or emails. It's 7 months later and I'm still without Crystal Stairs.

I cannot say enough good things about the program and the dedicated staff at Crystal Stairs Inc. As a parent, I am incredibly grateful for the support and resources they provide throughout many underserved communities in South Los Angeles.The impact of CSI Head Start program on the lives of the children and families it serves is evident. The staff's commitment to providing a safe and nurturing environment is truly remarkable. They bring a wealth of knowledge and expertise to the table, making a positive difference in the lives of those they serve. I can truly say, that my son is ready for Kindergarten and I am happy that I have given him a "Head Start" on his academic journey.I would highly recommend CSI Head Start to anyone in need of support and resources for their children.Thank you, CSI Head Start for your unwavering dedication and commitment. You are making a real difference in many communities. My family and I are forever grateful for all that you do!

Unfortunately, this agency has not paid a past due bill for over 90-days. Maybe it is not the full agency, however, when staff create an account with thousands of dollars past due, the leadership and board should ensured it was paid.

This is the worst customer service I've ever experienced. No one answers the phone and they do not return your phone calls. I applied for childcare in January. I completed my intake appt. and I haven't heard from the intake worker or supervisor since January! I have no idea if I've been approved for childcare or not. This is pathetic service.

Very decent office building & plaza in Los Angeles, I love the views & the front desk employers are helpful with any questions on the forms.

Awful experience . Why have a phone and not answer it? Why schedule an interview and not follow through? Weird behavior from “professionals”