Not the quality and price I expect from Eataly. I’ve been to other Eataly’s around the world, but this is by far the worst. I was really disappointed with the restaurant. Pizza and pasta were not good at all. For the price they charge, mediocre overcooked pasta and thick and raw pizza are not acceptable. I could’ve gone to an upscale Italian restaurant, paid about the same, and had an amazing meal. Everything about this store was disappointing. It feels like a knockoff whole foods dressed in an Italian costume. If you’re looking for the classic Eataly experience, you won’t fine it here. I recommend skipping this store altogether.
Atmosphere: 2
Food: 1
Service: 3
Nilda
The food was average, yet the prices were high. Also, one of the waiters spilled coke on me and I still apologized etc. Even though they didn't want it, they wanted a type. There are definitely better places, it's not worth it
Atmosphere: 2
Food: 3
Service: 1
Agatha Ligia
For an unforgettable display of poor service, managerial incompetence and unjustified charges for uneaten and untouched food, dinning at Eataly in Santa Monica, CA is going to be the ideal choice. One star exceeds this restaurant's deserving rating…definitely a lavish compliment!
Atmosphere: 1
Czarina Garner
The ambiance was nice, but unfortunately, the service was disappointing. It felt like we weren’t given the same level of attention, possibly due to our casual attire. This made the experience uncomfortable, as we were looking forward to a welcoming environment. I hope the staff can treat all customers equally in the future, regardless of appearance.
Atmosphere: 3
Food: 2
Service: 1
Abhilash Nanda
Gelato was average
Atmosphere: 3
Food: 3
Service: 3
Guillaume Bourcy
My family and I absolutely cherish our visits to Eataly LA, boasting an unparalleled selection of Italian gourmet and grocery items. Their fish market stands out, offering unique finds such as Dublin Bay prawns that I haven't spotted elsewhere locally. The array of wines is impressive too, featuring prominent labels like Barolo and Barbaresco, along with a diverse selection of Chiantis.
For those feeling peckish while shopping, there's the option of grabbing a freshly baked pizza on the premises or indulging in a custom-filled cannoli at the pasticceria for dessert lovers. Definitely not for your day to day grocery shopping as you need to be prepared to spend a bit more. In my opinion it's (partially) justified for the authentic Italian culinary experience these products bring to your table.
Vegetarian options: Nice selection such as pizza margherita or siciliana.
Dietary restrictions: Plenty of choice such as gluten free pasta, vegan, etc…
Parking: Large parking lot within the century city mall where Eataly is nested. Valet also available
Kid-friendliness: Plenty of great treats for the kiddos, gelato downstairs, and pastries upstairs.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: La Pizza Napoletana T S G, Fresh Pasta, Caffe Vergnano, Burrata Con Caponata, Carbonara
Jonathan Schleyer
Pasta Nerano was super good. I was in Nerano last summer and this brought me back. Make sure it’s nice and hot. The gluten free pasta was great. Didn’t feel like I missed out. Service was also very attentive. Sourdough bread was awesome.
Vegetarian options: Some vegetarian options. I assume they’d make substitutions but I picked a vegetarian dish so was happy
Dietary restrictions: Gluten free pasta is great
Parking: Parking is expensive if you stay over two hours.
Atmosphere: 4
Food: 5
Service: 5
Ashlee Stewart-Patterson
Had lunch here with a friend a week ago and the experience was nice but after going home and checking my statement I realized they added $15 to the bill. We left a cash tip so I was confused why there was an extra charge. I tried to call two days in a row and unless I called the guest service I couldn’t get an answer. They told me that I needed to talk to someone at the restaurant but even after leaving a voicemail I never got a call back.
I drove to the location and I was told I would get a refund for the extra charge in a few days. It was frustrating to have to make a trip into the store to get a refund for a mistake that I’m still not sure how it even happened.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Fresh Pasta
Talia Yohai
Good but not wowww this time
Atmosphere: 4
Food: 4
Service: 5
Francisca Choi
Food was great.... Amount was not enough... Especially seafood pasta....
Kid-friendliness: 1. The receptionist was not kind... no smile at all... A little bit she was rude..when my friend asked questions...in front... 2.Waitress who served us...at table....no questions asked at all such as how food was...anything we needed help... My friend had to raise his arm to call for getting service..to order more food.. 3. Overall First time... we visited... but...I don't think we will go there again....
After having been to Eataly in New York earlier this summer and falling in ❤️with everything about it as a major foodie, I had to see what Eataly was like in CA. When I realized there was one about 20 mins away, I had to see first hand. Eataly in Century City did not disappoint! It is multi level including a rooftop, which I didn’t get to see, but I bet it’s lovely. The main level featured the restaurants and various sections of Italian delicacies ranging from the numerous types of pastas to the well-curated cheeses and meats. If only I had more time to explore and enjoy all that this Eataly has to offer. The lower level had the gelato. We tried the passion fruit and it was of course delicious.
Now, I’m truly hooked on Eataly!
I will say the Flatiron district pastries were more extensive and unique than Century City, but Century City had beautiful candles, soaps and nice Eataly merch.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Fresh Pasta
Kaleb Jax Karson
I recently had another fantastic visit to Eataly at Westfield Century City! On 9/26/2024, I picked up the Sweet Focaccia Blueberry for just $4.99 and the Honey Lemon Drops for $6.99 (5oz bag) from upstairs. I also grabbed a Spicy Sweet Soppressata Panini for around $15 from the 1st level for lunch. Everything was absolutely delicious, especially when warmed up. The flavors were fresh, and it all hit the spot perfectly for a quick, satisfying meal.
The staff at Eataly are always friendly and incredibly helpful. They go out of their way to find whatever I’m looking for, making each visit enjoyable and seamless. With great food and such welcoming service, Eataly is easily one of my favorite spots in Westfield Century City.
Not the quality and price I expect from Eataly. I’ve been to other Eataly’s around the world, but this is by far the worst. I was really disappointed with the restaurant. Pizza and pasta were not good at all. For the price they charge, mediocre overcooked pasta and thick and raw pizza are not acceptable. I could’ve gone to an upscale Italian restaurant, paid about the same, and had an amazing meal.
Everything about this store was disappointing. It feels like a knockoff whole foods dressed in an Italian costume. If you’re looking for the classic Eataly experience, you won’t fine it here. I recommend skipping this store altogether.
Atmosphere: 2
Food: 1
Service: 3
The food was average, yet the prices were high. Also, one of the waiters spilled coke on me and I still apologized etc. Even though they didn't want it, they wanted a type. There are definitely better places, it's not worth it
Atmosphere: 2
Food: 3
Service: 1
For an unforgettable display of poor service, managerial incompetence and unjustified charges for uneaten and untouched food, dinning at Eataly in Santa Monica, CA is going to be the ideal choice.
One star exceeds this restaurant's deserving rating…definitely a lavish compliment!
Atmosphere: 1
The ambiance was nice, but unfortunately, the service was disappointing. It felt like we weren’t given the same level of attention, possibly due to our casual attire. This made the experience uncomfortable, as we were looking forward to a welcoming environment. I hope the staff can treat all customers equally in the future, regardless of appearance.
Atmosphere: 3
Food: 2
Service: 1
Gelato was average
Atmosphere: 3
Food: 3
Service: 3
My family and I absolutely cherish our visits to Eataly LA, boasting an unparalleled selection of Italian gourmet and grocery items. Their fish market stands out, offering unique finds such as Dublin Bay prawns that I haven't spotted elsewhere locally. The array of wines is impressive too, featuring prominent labels like Barolo and Barbaresco, along with a diverse selection of Chiantis.
For those feeling peckish while shopping, there's the option of grabbing a freshly baked pizza on the premises or indulging in a custom-filled cannoli at the pasticceria for dessert lovers. Definitely not for your day to day grocery shopping as you need to be prepared to spend a bit more. In my opinion it's (partially) justified for the authentic Italian culinary experience these products bring to your table.
Vegetarian options: Nice selection such as pizza margherita or siciliana.
Dietary restrictions: Plenty of choice such as gluten free pasta, vegan, etc…
Parking: Large parking lot within the century city mall where Eataly is nested. Valet also available
Kid-friendliness: Plenty of great treats for the kiddos, gelato downstairs, and pastries upstairs.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: La Pizza Napoletana T S G, Fresh Pasta, Caffe Vergnano, Burrata Con Caponata, Carbonara
Pasta Nerano was super good. I was in Nerano last summer and this brought me back. Make sure it’s nice and hot. The gluten free pasta was great. Didn’t feel like I missed out. Service was also very attentive. Sourdough bread was awesome.
Vegetarian options: Some vegetarian options. I assume they’d make substitutions but I picked a vegetarian dish so was happy
Dietary restrictions: Gluten free pasta is great
Parking: Parking is expensive if you stay over two hours.
Atmosphere: 4
Food: 5
Service: 5
Had lunch here with a friend a week ago and the experience was nice but after going home and checking my statement I realized they added $15 to the bill. We left a cash tip so I was confused why there was an extra charge. I tried to call two days in a row and unless I called the guest service I couldn’t get an answer. They told me that I needed to talk to someone at the restaurant but even after leaving a voicemail I never got a call back.
I drove to the location and I was told I would get a refund for the extra charge in a few days. It was frustrating to have to make a trip into the store to get a refund for a mistake that I’m still not sure how it even happened.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Fresh Pasta
Good but not wowww this time
Atmosphere: 4
Food: 4
Service: 5
Food was great....
Amount was not enough...
Especially seafood pasta....
Kid-friendliness: 1. The receptionist was not kind... no smile at all...
A little bit she was rude..when my friend asked questions...in front...
2.Waitress who served us...at table....no questions asked at all such as how food was...anything we needed help...
My friend had to raise his arm to call for getting service..to order more food..
3. Overall First time... we visited... but...I don't think we will go there again....
Atmosphere: 3
Food: 5
Service: 2
Recommended dishes: Tricolore Pizza Romana
Restaurantji Recommends
Very fun all-in-one restaurant!
Atmosphere: 5
Food: 5
Service: 5
Wonderful experience
Atmosphere: 5
Food: 5
Service: 5
Enjoy enjoy enjoy
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Caffe Vergnano
After having been to Eataly in New York earlier this summer and falling in ❤️with everything about it as a major foodie, I had to see what Eataly was like in CA. When I realized there was one about 20 mins away, I had to see first hand. Eataly in Century City did not disappoint! It is multi level including a rooftop, which I didn’t get to see, but I bet it’s lovely. The main level featured the restaurants and various sections of Italian delicacies ranging from the numerous types of pastas to the well-curated cheeses and meats. If only I had more time to explore and enjoy all that this Eataly has to offer. The lower level had the gelato. We tried the passion fruit and it was of course delicious.
Now, I’m truly hooked on Eataly!
I will say the Flatiron district pastries were more extensive and unique than Century City, but Century City had beautiful candles,
soaps and nice Eataly merch.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Fresh Pasta
I recently had another fantastic visit to Eataly at Westfield Century City! On 9/26/2024, I picked up the Sweet Focaccia Blueberry for just $4.99 and the Honey Lemon Drops for $6.99 (5oz bag) from upstairs. I also grabbed a Spicy Sweet Soppressata Panini for around $15 from the 1st level for lunch. Everything was absolutely delicious, especially when warmed up. The flavors were fresh, and it all hit the spot perfectly for a quick, satisfying meal.
The staff at Eataly are always friendly and incredibly helpful. They go out of their way to find whatever I’m looking for, making each visit enjoyable and seamless. With great food and such welcoming service, Eataly is easily one of my favorite spots in Westfield Century City.
Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bakery
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