We arrived there an hour before it was. posted closing time, and the place was already closed. Ever since was sold to some gringos it has gone done hill. I grew up going to El pollo Loco. It was a Mexican family tradition to go there every Sunday.
I guess the more things changed the more they don't stay the same.
Lately, it feels like I went to another dimension where things get worse and worse.
Sun Yoo
Several days old dried chicken.Bad food.
Juan Guillermo-Chavez
Ordered a 3 piece meal and this is what I got. I understand it’s a minimum wage job but employees always get the order wrong at this location. I am sure I am not the only one that’s experienced this at this location. I would stay away from this pollo loco location and go to the one closer to downtown on Olympic.
B Anderson
Typical el Pollo Loco. Friendly staff
Atmosphere: 3
Food: 3
Service: 4
Javier Alvarez
Very good Mexican food
Julissa Rodas
For me pollo loco is good but that day chicken was really bad .feel like hard to eat .
Atmosphere: 3
Food: 3
Service: 3
Kevin L
The food is actually good but they overcharge. If you ask for a combo, they charge you the regular amount plus an additional charge. Almost every time I go it occurs, it would be 5 stars if they didn’t try to scam others.
JOHN ANDERSON
I like to do my transaction with a real person, I hate the self-service tablets. I guess I'm not coming back anymore. Three people walk out of the restaurant for the same reason as me.
Atmosphere: 1
Service: 1
ivan Suriano
worst customer service between 12pm and 5
Service: 1
Karla Martinez
Terrible service. The employees were talking and we were waiting to be attended to and they looked at us but they did not attend to us. Until finally an employee realized that we were waiting and approached. She was very rude with a very ugly attitude. Her name is Esmeralda. The woman is Latina and He doesn't want to speak Spanish. That's discrimination. I don't understand why they look for these kinds of jobs if they don't know how to treat customers. We were not rude to her but she did treat us badly. In reality after that we will never get to that place again. I hope that the person in charge takes into account the behavior of her employees, especially that of this one called Esmeralda, she is brunette. but she is Latina, she was on the afternoon shift at 6 pm on Thursday, July 11...I hope they can hire nicer people who serve with respect and kindness...on the other hand, the chicken was dry and the macaroni and cheese was not They looked like that. They were trash, they almost looked horrible. We couldn't return them because we don't live nearby. It wasn't worth returning just for that reason. A very bad experience in this crazy chicken in Vermont and Olympic.
Great place to eat. Everyone was very kind, especially the manager, she helped me out so much. Very professional and polite, I was having trouble ordering on the kiosk, and she asked me if I needed help, and I said ‘yes’ She went out of her way to take my order. Great manager, and great experience.
Atmosphere: 5
Food: 5
Service: 5
Karla Velasquez
A very bad experience, I put in a $20 note and they thought I was stealing from them, I told the managers to look at the cameras and they checked it and told me I had to pay again, then they attended to me and gave me the wrong answer. the order, the manager or person in charge with a lot of attitude saying that it was impossible for me to have earned a ticket, very bad service, and very bad customer service.
Sarahs DAD
Friendly staff!
Atmosphere: 5
Food: 5
Service: 5
Dorila Ulloa
Very tasty and not expensive, the people are kind and cordial, the service is fast, your food is always hot. Clean bathrooms.
Atmosphere: 5
Food: 5
Service: 4
erika gutierrez
I don’t understand why there is only Kiosh at this place the community here needs a person to help . And why is there no salad bar , salsa bar
We arrived there an hour before it was. posted closing time, and the place was already closed. Ever since was sold to some gringos it has gone done hill. I grew up going to El pollo Loco. It was a Mexican family tradition to go there every Sunday.
I guess the more things changed the more they don't stay the same.
Lately, it feels like I went to another dimension where things get worse and worse.
Several days old dried chicken.Bad food.
Ordered a 3 piece meal and this is what I got. I understand it’s a minimum wage job but employees always get the order wrong at this location. I am sure I am not the only one that’s experienced this at this location. I would stay away from this pollo loco location and go to the one closer to downtown on Olympic.
Typical el Pollo Loco. Friendly staff
Atmosphere: 3
Food: 3
Service: 4
Very good Mexican food
For me pollo loco is good but that day chicken was really bad .feel like hard to eat .
Atmosphere: 3
Food: 3
Service: 3
The food is actually good but they overcharge. If you ask for a combo, they charge you the regular amount plus an additional charge. Almost every time I go it occurs, it would be 5 stars if they didn’t try to scam others.
I like to do my transaction with a real person, I hate the self-service tablets. I guess I'm not coming back anymore. Three people walk out of the restaurant for the same reason as me.
Atmosphere: 1
Service: 1
worst customer service between 12pm and 5
Service: 1
Terrible service. The employees were talking and we were waiting to be attended to and they looked at us but they did not attend to us. Until finally an employee realized that we were waiting and approached. She was very rude with a very ugly attitude. Her name is Esmeralda. The woman is Latina and He doesn't want to speak Spanish. That's discrimination. I don't understand why they look for these kinds of jobs if they don't know how to treat customers. We were not rude to her but she did treat us badly. In reality after that we will never get to that place again. I hope that the person in charge takes into account the behavior of her employees, especially that of this one called Esmeralda, she is brunette. but she is Latina, she was on the afternoon shift at 6 pm on Thursday, July 11...I hope they can hire nicer people who serve with respect and kindness...on the other hand, the chicken was dry and the macaroni and cheese was not They looked like that. They were trash, they almost looked horrible. We couldn't return them because we don't live nearby. It wasn't worth returning just for that reason. A very bad experience in this crazy chicken in Vermont and Olympic.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Great place to eat. Everyone was very kind, especially the manager, she helped me out so much. Very professional and polite, I was having trouble ordering on the kiosk, and she asked me if I needed help, and I said ‘yes’ She went out of her way to take my order.
Great manager, and great experience.
Atmosphere: 5
Food: 5
Service: 5
A very bad experience, I put in a $20 note and they thought I was stealing from them, I told the managers to look at the cameras and they checked it and told me I had to pay again, then they attended to me and gave me the wrong answer. the order, the manager or person in charge with a lot of attitude saying that it was impossible for me to have earned a ticket, very bad service, and very bad customer service.
Friendly staff!
Atmosphere: 5
Food: 5
Service: 5
Very tasty and not expensive, the people are kind and cordial, the service is fast, your food is always hot. Clean bathrooms.
Atmosphere: 5
Food: 5
Service: 4
I don’t understand why there is only Kiosh at this place the community here needs a person to help
.
And why is there no salad bar , salsa bar
Atmosphere: 1
Service: 1
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