I ordered a double chicken salad and I thought it was double, everything including the chicken was very little chicken but a triple portion of lettuce for the amount of $14 the salad was more expensive than the torito restaurant
Atmosphere: 2
Food: 1
Service: 4
C Salvador
That customer service there is just awful, awful, awful. Ask for additional condiments or additional lettuce, and they look at you like If you're stealing from them, I even said to the cashier, charge me extra for extra lettuce. The bowl serving portion is halfway empty, so why am I paying full price for half of the bowl? They need to better their services. Pollo Loco needs to check up on their CSR.
Atmosphere: 1
Food: 1
Service: 1
xavier williamz
? cool
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Grande Avocado Chicken Bowl
Heidi Suarez
Cleanest and better of most pollo loco locations in food, however the recent addition of online kiosks has become troublesome for many
Atmosphere: 5
Food: 5
Service: 5
Herman Requena
Tye service was very good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Churro
Cynthia Arguello
I've been to this place several times and they are always super friendly, Miguel has helped me a few times and he's super nice and patient with customers all the time, kudos to him!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Churro, Pollo Loco Chiken Salad, 2pc Chicken - Leg & Thigh Meal
Rene Ricardo Guerrero Viñan
I placed an order through Uber Eats at this restaurant and I was waiting for about 2 hours and the driver called me and told me that my order was not there because the system did not show my order. I contacted Uber Eats support and they told me that the problem was on the restaurant's computers that's why they don't show my order, they wasted my time and in the end I had to cancel my order, on the other hand make sure that the restaurant's system works so that you don't waste other people's time!!! !!
Service: 1
Refujio Acevedo
The delicious taste of crazy chicken, good atmosphere, the attention that a human being could give more to always feel good, crazy chicken
Atmosphere: 5
Food: 5
Service: 5
Lupe Tuj
They are very angry and respond with a bad attitude
Atmosphere: 1
Food: 5
Service: 1
George Lara (OnslaughtKiDD)
Not fond of the family meals but love the burritos etc and this specific location on Venice and Western has a nice and comfy staff. I enjoy this spot because the vibe is sweet and nothing skimped ✌️
Ownership changed and they stopped accepting EBT. This was one of my favorite places to eat. Please bring it back.
Daniel “Danny” Baltodano
Chicken was on point (right off the grill hot) very succulent. If your on a budget and want a chicken burrito but don't have enough menu chicken burritos, try this- order a B.R.C. and separate side of 2 piece chicken or 1 breast and make ,our own Ch. Burrito.
Atmosphere: 3
Food: 4
Service: 5
josiee
I love Pollo Loca but every time I have gone I have had the bad luck that Mrs. Jenny delivered my order with a very bad attitude. Terrible service from the lady, they should give the opportunity to another person who even wants to work.
Gamma Whale
Quick service. Order at kiosk. A busy part of town near lots of assorted shopping.
I ordered a double chicken salad and I thought it was double, everything including the chicken was very little chicken but a triple portion of lettuce for the amount of $14 the salad was more expensive than the torito restaurant
Atmosphere: 2
Food: 1
Service: 4
That customer service there is just awful, awful, awful. Ask for additional condiments or additional lettuce, and they look at you like If you're stealing from them, I even said to the cashier, charge me extra for extra lettuce. The bowl serving portion is halfway empty, so why am I paying full price for half of the bowl? They need to better their services. Pollo Loco needs to check up on their CSR.
Atmosphere: 1
Food: 1
Service: 1
? cool
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Grande Avocado Chicken Bowl
Cleanest and better of most pollo loco locations in food, however the recent addition of online kiosks has become troublesome for many
Atmosphere: 5
Food: 5
Service: 5
Tye service was very good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Churro
I've been to this place several times and they are always super friendly, Miguel has helped me a few times and he's super nice and patient with customers all the time, kudos to him!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Churro, Pollo Loco Chiken Salad, 2pc Chicken - Leg & Thigh Meal
I placed an order through Uber Eats at this restaurant and I was waiting for about 2 hours and the driver called me and told me that my order was not there because the system did not show my order. I contacted Uber Eats support and they told me that the problem was on the restaurant's computers that's why they don't show my order, they wasted my time and in the end I had to cancel my order, on the other hand make sure that the restaurant's system works so that you don't waste other people's time!!! !!
Service: 1
The delicious taste of crazy chicken, good atmosphere, the attention that a human being could give more to always feel good, crazy chicken
Atmosphere: 5
Food: 5
Service: 5
They are very angry and respond with a bad attitude
Atmosphere: 1
Food: 5
Service: 1
Not fond of the family meals but love the burritos etc and this specific location on Venice and Western has a nice and comfy staff. I enjoy this spot because the vibe is sweet and nothing skimped ✌️
Restaurantji Recommends
I love chicken
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chicken Tostada Salad
Ownership changed and they stopped accepting EBT. This was one of my favorite places to eat. Please bring it back.
Chicken was on point (right off the grill hot) very succulent. If your on a budget and want a chicken burrito but don't have enough menu chicken burritos, try this- order a B.R.C. and separate side of 2 piece chicken or 1 breast and make ,our own Ch. Burrito.
Atmosphere: 3
Food: 4
Service: 5
I love Pollo Loca but every time I have gone I have had the bad luck that Mrs. Jenny delivered my order with a very bad attitude. Terrible service from the lady, they should give the opportunity to another person who even wants to work.
Quick service. Order at kiosk. A busy part of town near lots of assorted shopping.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Fresh Grilled Chicken, Guacamole
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