Good chicken 🐔🍗 well cooked and some friendly servers the manager had been very rude 😕
Atmosphere: 3
Food: 5
Service: 4
Sandra U
It's a shame I order the same thing from this location and another one on Crenshaw, and both locations can't get the order right. Did Uber eats for both locations, ordered the family meal that supposed to include 4 churros. Both times, both locations did not put the churros in the bag. Is it really that hard to get an order right!? The items are on the fricken receipt!! Such a shame and disappointment to pay all that money and not get a complete order
Food: 4
Service: 1
Hed Furst, III
Its good chicken.
Atmosphere: 4
Food: 4
Service: 4
Maisha Grimes
Chicken was tasty and hot. Got a 2 piece with salad.
Atmosphere: 4
Food: 5
Service: 5
Dr. Thai
Excellent food, amazing quick service, very courteous workers and an amazing location for other needed necessities.
Atmosphere: 5
Food: 5
Service: 5
Chelse “Chels” Alvarado
Highly disappointed with management. I placed a large order on their website for delivery as I can not drive. I paid the delivery fee and tipped well. I am missing large items from my order so of course I called the store to let them know. They told me no one was available to help and to call later. I called later and spoke to a lady who said she was looking for my order, I waited for her for a few minutes just for a male to pick up the phone and I had to repeat myself. There solution was for me to place another online order, pay the delivery fee (plus another top for the driver of course) and they would just add that to the order. That doesn't work for me. Spend more to get what I already paid for ? Then I was told to just come get the order, which I told them I can not drive over. I asked for a simple refund and they denied that. There needs to be a better policy in place for these issues. But also staff needs to ensure that every item a customer pays for needs to be put in the bag. Please do better El pollo Loco. I will reach out to corporate as I am not paying for food I did not receive.
Auntie Sy-Sy
Very nice customer service at this location. The young lady at the counter was so sweet, she gave me a coupon to save on my order!! I saved almost f20 cuz of her
Atmosphere: 5
Food: 5
Service: 5
Mr Perez
I visited this establishment after a long day, aiming to meet my nutritional goals. Unfortunately, the experience fell short. The staff appeared unprepared, leading to delays and a lack of attention to detail. As someone who values efficiency and quality, this visit did not meet expectations. I maintain a personal list of establishments that didn’t align with my standards, ensuring I make informed choices in the future.
Full of people!!!
Atmosphere: 3
Food: 4
Service: 3
Good chicken 🐔🍗 well cooked and some friendly servers the manager had been very rude 😕
Atmosphere: 3
Food: 5
Service: 4
It's a shame I order the same thing from this location and another one on Crenshaw, and both locations can't get the order right. Did Uber eats for both locations, ordered the family meal that supposed to include 4 churros. Both times, both locations did not put the churros in the bag. Is it really that hard to get an order right!? The items are on the fricken receipt!! Such a shame and disappointment to pay all that money and not get a complete order
Food: 4
Service: 1
Its good chicken.
Atmosphere: 4
Food: 4
Service: 4
Chicken was tasty and hot. Got a 2 piece with salad.
Atmosphere: 4
Food: 5
Service: 5
Excellent food, amazing quick service, very courteous workers and an amazing location for other needed necessities.
Atmosphere: 5
Food: 5
Service: 5
Highly disappointed with management. I placed a large order on their website for delivery as I can not drive. I paid the delivery fee and tipped well.
I am missing large items from my order so of course I called the store to let them know. They told me no one was available to help and to call later.
I called later and spoke to a lady who said she was looking for my order, I waited for her for a few minutes just for a male to pick up the phone and I had to repeat myself.
There solution was for me to place another online order, pay the delivery fee (plus another top for the driver of course) and they would just add that to the order. That doesn't work for me. Spend more to get what I already paid for ?
Then I was told to just come get the order, which I told them I can not drive over.
I asked for a simple refund and they denied that.
There needs to be a better policy in place for these issues. But also staff needs to ensure that every item a customer pays for needs to be put in the bag. Please do better El pollo Loco. I will reach out to corporate as I am not paying for food I did not receive.
Very nice customer service at this location. The young lady at the counter was so sweet, she gave me a coupon to save on my order!! I saved almost f20 cuz of her
Atmosphere: 5
Food: 5
Service: 5
I visited this establishment after a long day, aiming to meet my nutritional goals. Unfortunately, the experience fell short. The staff appeared unprepared, leading to delays and a lack of attention to detail. As someone who values efficiency and quality, this visit did not meet expectations. I maintain a personal list of establishments that didn’t align with my standards, ensuring I make informed choices in the future.
Atmosphere: 1
Food: 1
Service: 1
Service was ok food wasnt highly seasoned
Atmosphere: 3
Food: 3
Service: 3
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Love it protein bowls 🔥🔥🔥🔥
Atmosphere: 5
Food: 5
Service: 5
I waited over 20 minutes for 2 tacos. Terrible customer service i watched 12 people pick up their food before I got my food.
Atmosphere: 1
Service: 1
Went through the drive-thru it was fast and the 12 piece chicken drumstick and thighs were very good.
Atmosphere: 4
Food: 5
Service: 4
Long lines and can’t even take the order right will not be coming back !!
It was great the environment was awesome not many ppl .I had to wait in line for the kiosk but it was good .the food was delicious 😋..
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