The chubby white skin girl that works the drive is so rude no greet at all and then leaves you to wait til she feels like saying anything after 5 mins I always go for pick up mobile order and if it's her then I'm sure to be short on something. Tonight i was short chips and chipotle sauce that I paid with my own money and she only gave me 2 sauce avocado and no utensils. Why is she still working there if shes always like this l. What a way to represent pollo loco
Atmosphere: 1
Food: 5
Service: 1
Lone Wolf
I asked the woman working there for the code to use the restroom she told me one second and then proceeded to just leave me standing there waiting for the code....how difficult is it to just give me the code? Not very difficult.
Ro “Rossonero” Ne
Always taasty food. Chicken is yummy. Cleanliness is something to work on a bit
Atmosphere: 4
Food: 5
Service: 5
WhatsItLike !
I love El Pollo Loco but honestly haven't been for a few months. Is it me or did they shrink the chicken tostada salad again? I just thought it was bigger. It still tasted great but so small.
Atmosphere: 4
Food: 5
Service: 5
Eduardo Cortez
I’m a big fan of pollo loco, but this location by far is the worst location in all of the grand State of California. The manger should be fired asap. Dont know how a +$150,000 franchise can put their trust on bad managers. I was stuck in the drive thu line for 15 minutes with no response from the intercom. Then I decided to leave, only to find out there was a a car in front that were also not getting their order. All together I was stuck for about 20-35 minutes in the driveway. Not sure I can come back to this location. Highly would not recommend. Poor management all across the board; I don’t think they understand the purpose of what it means to have a proper “drive-thru”
Atmosphere: 1
Food: 3
Service: 1
Javier JuarezBaltazar
Drive through is extremely slow and they ignore you
Atmosphere: 3
Food: 3
Service: 1
Brock Harris
World’s slowest drive-thru complete with multiple homeless panhandlers.
Derek Millner
Found a straight up rat or mouse turd attached to my burrito today it was stuck to the outside of my chicken burrito. Thanks a lot you have been reported to the health department.
Food: 1
Richard Kwasneski
They allow people in the lobby to beg customers for food. Will not come back. Unreal.
Atmosphere: 1
Food: 3
Service: 1
Raul Rufin
Food is reliable. It's Pollo Loco. And that's what you're getting. However the self service aspect makes very little sense considering the screens constantly freezes and most of the guests have no idea how to apply their coupons or how to look for the deals. Each customer needs some guidance which defeats the purpose of these machines!
Also, don't order online. It takes 60-75 mins because they won't start making it until 15 mins before.
I brought a family meal 10 piece and we were eating our food and we notice that the sauces they gave us were bad and we couldnt enjoy our food. Please check your sauces.
Joddy Flow
I love the complete meal, the rice, the soup, the salad, the sauce, the mashed potatoes, we buy and I have enough for the reheated one.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Pollo Loco
Sandy Song
Good foods and kindness service
Atmosphere: 5
Food: 5
Service: 5
Hector Valtierra
I was disappointed with my order. I ordered the 8 pieces of chicken and half of the chicken was overcooked and dry. The other were cooked to perfection and delicious. What's going on with the cook? Next time I order chicken and it's overcooked I am returning for a full refund and will complain to the manager.
Atmosphere: 3
Food: 3
Service: 1
Rich Buell
Food was great, but the bathroom was a homeless camp.
The chubby white skin girl that works the drive is so rude no greet at all and then leaves you to wait til she feels like saying anything after 5 mins I always go for pick up mobile order and if it's her then I'm sure to be short on something. Tonight i was short chips and chipotle sauce that I paid with my own money and she only gave me 2 sauce avocado and no utensils. Why is she still working there if shes always like this l. What a way to represent pollo loco
Atmosphere: 1
Food: 5
Service: 1
I asked the woman working there for the code to use the restroom she told me one second and then proceeded to just leave me standing there waiting for the code....how difficult is it to just give me the code? Not very difficult.
Always taasty food. Chicken is yummy.
Cleanliness is something to work on a bit
Atmosphere: 4
Food: 5
Service: 5
I love El Pollo Loco but honestly haven't been for a few months. Is it me or did they shrink the chicken tostada salad again? I just thought it was bigger. It still tasted great but so small.
Atmosphere: 4
Food: 5
Service: 5
I’m a big fan of pollo loco, but this location by far is the worst location in all of the grand State of California. The manger should be fired asap. Dont know how a +$150,000 franchise can put their trust on bad managers. I was stuck in the drive thu line for 15 minutes with no response from the intercom. Then I decided to leave, only to find out there was a a car in front that were also not getting their order. All together I was stuck for about 20-35 minutes in the driveway. Not sure I can come back to this location. Highly would not recommend. Poor management all across the board; I don’t think they understand the purpose of what it means to have a proper “drive-thru”
Atmosphere: 1
Food: 3
Service: 1
Drive through is extremely slow and they ignore you
Atmosphere: 3
Food: 3
Service: 1
World’s slowest drive-thru complete with multiple homeless panhandlers.
Found a straight up rat or mouse turd attached to my burrito today it was stuck to the outside of my chicken burrito. Thanks a lot you have been reported to the health department.
Food: 1
They allow people in the lobby to beg customers for food. Will not come back. Unreal.
Atmosphere: 1
Food: 3
Service: 1
Food is reliable. It's Pollo Loco. And that's what you're getting. However the self service aspect makes very little sense considering the screens constantly freezes and most of the guests have no idea how to apply their coupons or how to look for the deals. Each customer needs some guidance which defeats the purpose of these machines!
Also, don't order online. It takes 60-75 mins because they won't start making it until 15 mins before.
Restaurantji Recommends
I brought a family meal 10 piece and we were eating our food and we notice that the sauces they gave us were bad and we couldnt enjoy our food. Please check your sauces.
I love the complete meal, the rice, the soup, the salad, the sauce, the mashed potatoes, we buy and I have enough for the reheated one.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Pollo Loco
Good foods and kindness service
Atmosphere: 5
Food: 5
Service: 5
I was disappointed with my order. I ordered the 8 pieces of chicken and half of the chicken was overcooked and dry. The other were cooked to perfection and delicious. What's going on with the cook? Next time I order chicken and it's overcooked I am returning for a full refund and will complain to the manager.
Atmosphere: 3
Food: 3
Service: 1
Food was great, but the bathroom was a homeless camp.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chicken Avocado Salad
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