They allow people in the lobby to beg customers for food. Will not come back. Unreal.
Raul Rufin
Food is reliable. It's Pollo Loco. And that's what you're getting. However the self service aspect makes very little sense considering the screens constantly freezes and most of the guests have no idea how to apply their coupons or how to look for the deals. Each customer needs some guidance which defeats the purpose of these machines!
Also, don't order online. It takes 60-75 mins because they won't start making it until 15 mins before.
Marisol Calderon
I brought a family meal 10 piece and we were eating our food and we notice that the sauces they gave us were bad and we couldnt enjoy our food. Please check your sauces.
Joddy Flow
I love the complete meal, the rice, the soup, the salad, the sauce, the mashed potatoes, we buy and I have enough for the reheated one.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Pollo Loco
Sandy Song
Good foods and kindness service
Atmosphere: 5
Food: 5
Service: 5
Hector Valtierra
I was disappointed with my order. I ordered the 8 pieces of chicken and half of the chicken was overcooked and dry. The other were cooked to perfection and delicious. What's going on with the cook? Next time I order chicken and it's overcooked I am returning for a full refund and will complain to the manager.
Atmosphere: 3
Food: 3
Service: 1
Rich Buell
Food was great, but the bathroom was a homeless camp.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chicken Avocado Salad
gm3906
Music is too loud. But I'm one who likes a quiet experience. If using a credit/debit card ... you're forced to use the kiosk.. everyday. Don't know.
Atmosphere: 2
Food: 4
Service: 3
Garland Stewart
Finger licken chicken!
Atmosphere: 5
Food: 5
Service: 5
Minerva Espinal
Messed up my order , manager and other workers are to busy chismando and taking long time to complete orders I did a mobile order and waited 25 minutes for my food and for it to be completely wrong .
My friends and I were desperate for some food on a Friday, and this really hit the spot for a late night bite! Reminded us of our childhood family meals with a two piece and that classic gravy. Thanks el pollo loco :)
Atmosphere: 5
Food: 5
Service: 5
Geo Geo
Lately I have visited this restaurant often because the food is fresh and the employees and managers are very friendly.
Atmosphere: 5
Food: 5
Service: 5
Alsu Musaeva
we wanted to go inside, but the door was locked. There was an employee there (a guy with glasses), we knocked to open it. but he pretended that he did not see or hear us. disgusting!
Atmosphere: 1
Service: 1
David Sanchez
I went the other day and customer service from Leslie was horrible she had the worst attitude and looked at me like she didn’t want to attend me. Really rude besides just her not being nice to her customers. In reality she really looked bothered when I talked to her about my order. Overall the food was good and didn’t take that long.
Atmosphere: 1
Food: 5
Service: 2
Recommended dishes: BRC Burrito, Rice and Beans, Original Pollo Bowl, Rotisserie Chicken
Charles Lopez
HORRIBLE customer service. The three lady employees inside literally ignored me after making eye contact with me several times over a duration of several minutes, until the point I almost had to scream at the top of my lungs just to get them to acknowledge me. Once they did I was told if I don’t order at the self checkout kiosk then I have to order through the drive thru. I explained I did not come in a vehicle and the kiosk wasn’t working- The employee shrugged her shoulder and went back to cooking.
They allow people in the lobby to beg customers for food. Will not come back. Unreal.
Food is reliable. It's Pollo Loco. And that's what you're getting. However the self service aspect makes very little sense considering the screens constantly freezes and most of the guests have no idea how to apply their coupons or how to look for the deals. Each customer needs some guidance which defeats the purpose of these machines!
Also, don't order online. It takes 60-75 mins because they won't start making it until 15 mins before.
I brought a family meal 10 piece and we were eating our food and we notice that the sauces they gave us were bad and we couldnt enjoy our food. Please check your sauces.
I love the complete meal, the rice, the soup, the salad, the sauce, the mashed potatoes, we buy and I have enough for the reheated one.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Pollo Loco
Good foods and kindness service
Atmosphere: 5
Food: 5
Service: 5
I was disappointed with my order. I ordered the 8 pieces of chicken and half of the chicken was overcooked and dry. The other were cooked to perfection and delicious. What's going on with the cook? Next time I order chicken and it's overcooked I am returning for a full refund and will complain to the manager.
Atmosphere: 3
Food: 3
Service: 1
Food was great, but the bathroom was a homeless camp.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chicken Avocado Salad
Music is too loud. But I'm one who likes a quiet experience. If using a credit/debit card ... you're forced to use the kiosk.. everyday. Don't know.
Atmosphere: 2
Food: 4
Service: 3
Finger licken chicken!
Atmosphere: 5
Food: 5
Service: 5
Messed up my order , manager and other workers are to busy chismando and taking long time to complete orders I did a mobile order and waited 25 minutes for my food and for it to be completely wrong .
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
My friends and I were desperate for some food on a Friday, and this really hit the spot for a late night bite! Reminded us of our childhood family meals with a two piece and that classic gravy. Thanks el pollo loco :)
Atmosphere: 5
Food: 5
Service: 5
Lately I have visited this restaurant often because the food is fresh and the employees and managers are very friendly.
Atmosphere: 5
Food: 5
Service: 5
we wanted to go inside, but the door was locked. There was an employee there (a guy with glasses), we knocked to open it. but he pretended that he did not see or hear us. disgusting!
Atmosphere: 1
Service: 1
I went the other day and customer service from Leslie was horrible she had the worst attitude and looked at me like she didn’t want to attend me. Really rude besides just her not being nice to her customers. In reality she really looked bothered when I talked to her about my order. Overall the food was good and didn’t take that long.
Atmosphere: 1
Food: 5
Service: 2
Recommended dishes: BRC Burrito, Rice and Beans, Original Pollo Bowl, Rotisserie Chicken
HORRIBLE customer service. The three lady employees inside literally ignored me after making eye contact with me several times over a duration of several minutes, until the point I almost had to scream at the top of my lungs just to get them to acknowledge me. Once they did I was told if I don’t order at the self checkout kiosk then I have to order through the drive thru. I explained I did not come in a vehicle and the kiosk wasn’t working- The employee shrugged her shoulder and went back to cooking.
Service: 1
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