Was here for over 10 minutes no one asked if we wanted our order taken so many people were waiting for food no food was coming out and the service was very very slow this was a first from me because el pollo loco customer service is always 10/10 went to a different location and was eating in no less than 5 minutes!
Atmosphere: 1
Service: 1
Hilary Sosa
Drive thru closed, Coca Cola machine broken
angela green
THIS PLACE IS GETTING WORST BY THE DAY. THIS IS MY 4TH TIME I GO THERE AND END UP WITH NO FOOD. ACCORDING TO THE WORKERS THEIR MACHINE STOPPED WORKING AND THEY COULDN'T CHARGE ME FOR MY FOOD. MY FOOD WAS READY IN A BAG ALREADY. IS JUST VERY WEIRD TO ME THAT THE 4TH TIME I WENT I CAN'T NEVER GET MY FOOD BECAUSE THEIR MACHINE BROKE. DON'T KNOW IF THEY DONT LIKE ME OR WHAT. BUT IT'S WEIRD THAT 4TH TIME THEIR MACHINE NEVER WORKS. I WOULD NEVER EVER GO BACK THERE. I CALLED THEIR 1800 NUMBER NEVER ANSWERED. LEFT FOR 4LTHE 4TH TIME WITHOUT MY FOOD. THIS INCIDENT HAPPENED 12/20/2025 5:20PM. DO NOT GO THERE PLEASE!!!
Atmosphere: 1
Food: 1
Service: 1
lolita nettles
The chicken was old, the coleslaw stale . By far the worst plate I have ever ordered from anywhere. I couldn't even finish it gave it to a homeless gentleman.
Atmosphere: 3
Food: 1
Service: 2
A. B.
Very bad services rude personnel.
Atmosphere: 1
Food: 1
Service: 1
Herman Hood (#hoodabdul)
COOL SPOT BUT NO GREEN PEPPERS OR HOT SAUCE UNTIL 3RD REQUEST EVEN SUGGESTED GO TO DENNYS WHEN I ASKED FOR GREEN PEPPER JUALEPENO AS A REAL OPTION TO GET A GREEN PEPPER. MEAL IS GOOD THOUGH. EL POLLO LOCO NOT AS FRIENDLY AS YOU EXPECT ON THIS DAY..26 OCTOBER 2025
Me
Didn't like hearing the Mexican music but the server made it worth it
Atmosphere: 2
Food: 5
Service: 3
Christopher
The chubby white skin girl that works the drive is so rude no greet at all and then leaves you to wait til she feels like saying anything after 5 mins I always go for pick up mobile order and if it's her then I'm sure to be short on something. Tonight i was short chips and chipotle sauce that I paid with my own money and she only gave me 2 sauce avocado and no utensils. Why is she still working there if shes always like this l. What a way to represent pollo loco
Atmosphere: 1
Food: 5
Service: 1
Lone Wolf
I asked the woman working there for the code to use the restroom she told me one second and then proceeded to just leave me standing there waiting for the code....how difficult is it to just give me the code? Not very difficult.
Ro “Rossonero” Ne
Always taasty food. Chicken is yummy. Cleanliness is something to work on a bit
I love El Pollo Loco but honestly haven't been for a few months. Is it me or did they shrink the chicken tostada salad again? I just thought it was bigger. It still tasted great but so small.
Atmosphere: 4
Food: 5
Service: 5
Eduardo Cortez
I’m a big fan of pollo loco, but this location by far is the worst location in all of the grand State of California. The manger should be fired asap. Dont know how a +$150,000 franchise can put their trust on bad managers. I was stuck in the drive thu line for 15 minutes with no response from the intercom. Then I decided to leave, only to find out there was a a car in front that were also not getting their order. All together I was stuck for about 20-35 minutes in the driveway. Not sure I can come back to this location. Highly would not recommend. Poor management all across the board; I don’t think they understand the purpose of what it means to have a proper “drive-thru”
Atmosphere: 1
Food: 3
Service: 1
Javier JuarezBaltazar
Drive through is extremely slow and they ignore you
Atmosphere: 3
Food: 3
Service: 1
Brock Harris
World’s slowest drive-thru complete with multiple homeless panhandlers.
Derek Millner
Found a straight up rat or mouse turd attached to my burrito today it was stuck to the outside of my chicken burrito. Thanks a lot you have been reported to the health department.
Was here for over 10 minutes no one asked if we wanted our order taken so many people were waiting for food no food was coming out and the service was very very slow this was a first from me because el pollo loco customer service is always 10/10 went to a different location and was eating in no less than 5 minutes!
Atmosphere: 1
Service: 1
Drive thru closed, Coca Cola machine broken
THIS PLACE IS GETTING WORST BY THE DAY. THIS IS MY 4TH TIME I GO THERE AND END UP WITH NO FOOD. ACCORDING TO THE WORKERS THEIR MACHINE STOPPED WORKING AND THEY COULDN'T CHARGE ME FOR MY FOOD. MY FOOD WAS READY IN A BAG ALREADY. IS JUST VERY WEIRD TO ME THAT THE 4TH TIME I WENT I CAN'T NEVER GET MY FOOD BECAUSE THEIR MACHINE BROKE. DON'T KNOW IF THEY DONT LIKE ME OR WHAT. BUT IT'S WEIRD THAT 4TH TIME THEIR MACHINE NEVER WORKS. I WOULD NEVER EVER GO BACK THERE. I CALLED THEIR 1800 NUMBER NEVER ANSWERED. LEFT FOR 4LTHE 4TH TIME WITHOUT MY FOOD. THIS INCIDENT HAPPENED 12/20/2025 5:20PM. DO NOT GO THERE PLEASE!!!
Atmosphere: 1
Food: 1
Service: 1
The chicken was old, the coleslaw stale . By far the worst plate I have ever ordered from anywhere. I couldn't even finish it gave it to a homeless gentleman.
Atmosphere: 3
Food: 1
Service: 2
Very bad services rude personnel.
Atmosphere: 1
Food: 1
Service: 1
COOL SPOT BUT NO GREEN PEPPERS OR HOT SAUCE UNTIL 3RD REQUEST EVEN SUGGESTED GO TO DENNYS WHEN I ASKED FOR GREEN PEPPER JUALEPENO AS A REAL OPTION TO GET A GREEN PEPPER. MEAL IS GOOD THOUGH. EL POLLO LOCO NOT AS FRIENDLY AS YOU EXPECT ON THIS DAY..26 OCTOBER 2025
Didn't like hearing the Mexican music but the server made it worth it
Atmosphere: 2
Food: 5
Service: 3
The chubby white skin girl that works the drive is so rude no greet at all and then leaves you to wait til she feels like saying anything after 5 mins I always go for pick up mobile order and if it's her then I'm sure to be short on something. Tonight i was short chips and chipotle sauce that I paid with my own money and she only gave me 2 sauce avocado and no utensils. Why is she still working there if shes always like this l. What a way to represent pollo loco
Atmosphere: 1
Food: 5
Service: 1
I asked the woman working there for the code to use the restroom she told me one second and then proceeded to just leave me standing there waiting for the code....how difficult is it to just give me the code? Not very difficult.
Always taasty food. Chicken is yummy.
Cleanliness is something to work on a bit
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
I love El Pollo Loco but honestly haven't been for a few months. Is it me or did they shrink the chicken tostada salad again? I just thought it was bigger. It still tasted great but so small.
Atmosphere: 4
Food: 5
Service: 5
I’m a big fan of pollo loco, but this location by far is the worst location in all of the grand State of California. The manger should be fired asap. Dont know how a +$150,000 franchise can put their trust on bad managers. I was stuck in the drive thu line for 15 minutes with no response from the intercom. Then I decided to leave, only to find out there was a a car in front that were also not getting their order. All together I was stuck for about 20-35 minutes in the driveway. Not sure I can come back to this location. Highly would not recommend. Poor management all across the board; I don’t think they understand the purpose of what it means to have a proper “drive-thru”
Atmosphere: 1
Food: 3
Service: 1
Drive through is extremely slow and they ignore you
Atmosphere: 3
Food: 3
Service: 1
World’s slowest drive-thru complete with multiple homeless panhandlers.
Found a straight up rat or mouse turd attached to my burrito today it was stuck to the outside of my chicken burrito. Thanks a lot you have been reported to the health department.
Food: 1
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