Second time I been there they have this older lady that I can't understand half the time and on top of that she gets my order wrong all they time.
Atmosphere: 5
Food: 5
Service: 2
Joanna Kawai
This specific location has ALWAYS gotten my order wrong no matter what I order when, drive thru or the app! It’s infuriating! It’s almost on purpose! Otherwise, the food is el pollo loco food.
Service: 1
Daisy D
I have been going to this location for years but I will not be going back again. Their kiosk system should be placed as alternatives not replacement of workers. Long lines are always forming and it takes a long time to place your order as many people dont know how to use the kiosk. In addition, the floor and tables are always dirty. Management definitely need to step it up and hire more employee.
Atmosphere: 1
Service: 1
Margaret Rogers
Security, clean, friendly service, fast, good food. Perfect
Atmosphere: 5
Food: 5
Service: 5
Irene Villa
This place always has issues. They don't open on time, claim technical issues even with the grill! Don't understand how to take an order, always something missing. Several times chicken is not ready and they claim they cant take orders after waiting in drive thru, doors are locked during business hours so you cant place order inside. They don’t answer phones. No signage outside to inform customers of said “Technical issues”…Always something with this place. 2nd time I receive half burnt chicken. Smh!
Atmosphere: 1
Food: 4
Service: 1
Daniela Dorantes
Worst location ever , been here twice they take forever to take your order, food is not good at all and their attitude is terrible, they don’t even greet you and take your order properly.
Atmosphere: 1
Food: 1
Service: 1
Kelvin Mcclelland
Love the chicken tostada salad
Atmosphere: 5
Food: 5
Service: 5
Felisia Black
The staff are ridiculous no one said hello once we walked in no one asked you can they help us we had to ask them and acknowledge the staff to get help. I been there 3 times and the food is terrible you give directions on how to make you burrito an and of course the cook doesn’t do it at all. I go institute be sure and still didn’t happen. Didn’t put our sides in the bag , no forks or napkins food don’t look eatable
The chicken is getting smaller and smaller and the price keeps going up. My fork is the same size as my chicken pieces. How are you supposed to get full with these 2 small pieces. Combo was 13 and some change.
Atmosphere: 5
Food: 5
Service: 5
Deborah Jones
Don't like that it's only computer to take orders next they will ask me to cook n bag my own meal. No more customer service
This was my 1st and last time eating at El Pollo Loco. I ordered the two-piece grilled chicken. They were super small. The breast looked as if it had been split I to two. The meat was mushy as if overcooked. I don't recommend it, unless you're desperate and have the munchies after a night of clubbing.
Atmosphere: 1
Food: 2
Service: 4
Punkyn Pie
The staff was helpful
Atmosphere: 4
Food: 5
Service: 5
Isabel Campos
Terrible customer service, very rude people who serve
Joey Valdez
Nothing better than flame grilled. You can never miss with El Pollo Loco.
Second time I been there they have this older lady that I can't understand half the time and on top of that she gets my order wrong all they time.
Atmosphere: 5
Food: 5
Service: 2
This specific location has ALWAYS gotten my order wrong no matter what I order when, drive thru or the app! It’s infuriating! It’s almost on purpose! Otherwise, the food is el pollo loco food.
Service: 1
I have been going to this location for years but I will not be going back again. Their kiosk system should be placed as alternatives not replacement of workers. Long lines are always forming and it takes a long time to place your order as many people dont know how to use the kiosk. In addition, the floor and tables are always dirty. Management definitely need to step it up and hire more employee.
Atmosphere: 1
Service: 1
Security, clean, friendly service, fast, good food. Perfect
Atmosphere: 5
Food: 5
Service: 5
This place always has issues. They don't open on time, claim technical issues even with the grill! Don't understand how to take an order, always something missing. Several times chicken is not ready and they claim they cant take orders after waiting in drive thru, doors are locked during business hours so you cant place order inside. They don’t answer phones. No signage outside to inform customers of said “Technical issues”…Always something with this place. 2nd time I receive half burnt chicken. Smh!
Atmosphere: 1
Food: 4
Service: 1
Worst location ever , been here twice they take forever to take your order, food is not good at all and their attitude is terrible, they don’t even greet you and take your order properly.
Atmosphere: 1
Food: 1
Service: 1
Love the chicken tostada salad
Atmosphere: 5
Food: 5
Service: 5
The staff are ridiculous no one said hello once we walked in no one asked you can they help us we had to ask them and acknowledge the staff to get help. I been there 3 times and the food is terrible you give directions on how to make you burrito an and of course the cook doesn’t do it at all. I go institute be sure and still didn’t happen. Didn’t put our sides in the bag , no forks or napkins food don’t look eatable
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Chicken Burrito, Half Chicken Meal
The chicken is getting smaller and smaller and the price keeps going up. My fork is the same size as my chicken pieces. How are you supposed to get full with these 2 small pieces. Combo was 13 and some change.
Atmosphere: 5
Food: 5
Service: 5
Don't like that it's only computer to take orders next they will ask me to cook n bag my own meal. No more customer service
Atmosphere: 4
Food: 4
Service: 3
Restaurantji Recommends
This was my 1st and last time eating at El Pollo Loco. I ordered the two-piece grilled chicken. They were super small. The breast looked as if it had been split I to two. The meat was mushy as if overcooked. I don't recommend it, unless you're desperate and have the munchies after a night of clubbing.
Atmosphere: 1
Food: 2
Service: 4
The staff was helpful
Atmosphere: 4
Food: 5
Service: 5
Terrible customer service, very rude people who serve
Nothing better than flame grilled. You can never miss with El Pollo Loco.
Atmosphere: 5
Food: 5
Service: 5
Good flavor ?
Loading...