El Pollo Loco

12800 Avalon Blvd, Los Angeles
(310) 532-0060

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Writing this review not because of the food but because of the person who helped us today. Pedro. Not only did he help us with choosing a great family meal today but his customer service skills are beyond amazing. He has great people skills and knows how to be kind and communicative. If he doesn’t get a raise or become manager then this place does not deserve him.
Several tables were placed incorrectly, crossed, halfway, I think it is because of the area, people do not collaborate to keep their city clean and in order. Those were not the table positions. The guard, instead of calling the pardons' attention, stands still as if he were hypnotized.
So my husband goes inside to order my food. Says no one greeted nor was there a cashier anywhere, he looked at a sign saying he needed to order on the kiosk. So he did. An elder came a few minutes later and again no one greeted him or said anything. The elder was looking at the menu waiting to order. At the same time my husband order number was called, they put the order on a tray. He told the young lady he ordered to dine out, she insisted on her side it said dine in,he showed...

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