El Pollo Loco

5160 E Olympic Blvd, Los Angeles
(323) 981-9196

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Recent Reviews

I stopped by El Pollo Loco yesterday and had a really good experience at the counter. The cashier — a young man — was genuinely kind, patient, and super helpful. He suggested the new Queso Chicken Bowl, and honestly, it was delicious. I’m glad he recommended it.

The only downside was the bathroom. The smell was rough, like gutter water, and it really took away from the otherwise good visit. I hope management gives that area some attention, because the...
They started preparing the food Chipotle style. They dig into the trough and pile the ingredients into the bowl like slop. Except the chicken. They carefully pick out five tidbits and gently place them in the bowl.
There's no more salsa bars at any location. That's what made it feel special. You have to order from a screen. No human contact necessary.
Yuck!
Food has gotten better but can definitely improve. Love their salad chicken, pollo bowl, churros and flan. Recently bought a salad and had a little bit of water but was good. Customer service sometimes is good and sometimes is alright I use drive thru sometimes takes forever and sometimes they are fast.

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