El Pollo Loco

5800 S Vermont Ave, Los Angeles
(323) 751-1556

Recent Reviews

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Kelly “Kellz”

New special to crunchy tacos and a drink for $9 can't beat that also the family meals are perfect A little pricey sometimes eight pieces of chicken two large sides and tortillas for about 20 bucks can't go wrong

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pollo Bowl, Chicken Avocado, Chips and Salsa, Salad

Humberto Navarro

They serve very well, attentive to the kepidas and very friendly

Kid-friendliness: For all families including children

Wheelchair accessibility: They have their ramp is pesial

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Ensalada de Pollo

Martha Abarca

Let me start off by saying this is by so far the worst experience I was waiting in line for almost 10 minutes and cars were not moving then I decided to walk in I thought maybe it will be faster… but to my surprise it was even worse not a single employee care to even come to take the order I count it like 6 employees at the time 2 of them with headsets on but no one at the register I ended up taking my business somewhere else.

Atmosphere: 1

Service: 1

Zires Serrano

The food is definitely good, especially if you're trying to lose weight and the service was good it did have a dirty dining room, but it's what you expect from a very busy fast food.

Atmosphere: 2

Food: 5

Service: 5

Recommended dishes: Chicken Avocado

Henry Reyes

I miss the crazy chicken and the variety of food that there is in Cali, it is unique in many parts of the world, nothing to do with Texas where they boast so much and don't have many options. I hope to visit L.A. soon.

Carlos Henríquez

I was not pleased with the girl at the drive thru, she looked so mad and treated me with arrogance, I don't know her and theres no need for her to treat people like that.

Bran Sinner

Well last time I came here the didn’t even put chicken on my street corn salad ,and I’m not really too happy about paying 15 dollars for a salad but it’s better food than Taco Bell /jack /mickeyD’s tho

Atmosphere: 2

Food: 3

Service: 1

Juliana Munoz

Great food, customer service was on point. Thanks!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chips, Double Chicken Tostada Salad

Veronica Magana

Very friendly cashier, good service and good prices.

Atmosphere: 5

Food: 5

Service: 5

Nesha Wills

Greetings as soon as I walk in through the door from Noemi, thanks for being courteous to customers, also, Kaleb I hope I pronounce spell your name right, anyways thanks for honoring your word due to the mix of my order thank you have a good day great customer service at this location keep up the good work

Atmosphere: 3

Food: 4

Service: 5

Recommended dishes: Chicken Burrito, Salad

Doug Olsen

Very good and delicious and fresh always!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pollo Bowl, Chips

Mz Understood

Greetings as soon as I walk in through the door from Noemi, thanks for being courteous to customers, also, Kaleb I hope I pronounce spell your name right, anyways thanks for honoring your word due to the mix of my order thank you have a good day great customer service at this location keep up the good work

Atmosphere: 3

Food: 4

Service: 5

Recommended dishes: Chicken Burrito, Salad

Randy

Ordered a double chicken avocado tostada salad and look what I got in the picture. No avocado, no pico de Gallo, no sour cream, no beans, no cheese. It was literally just chicken, beans, and rice. And to top it off I didn't get any dressing and when I went back in to ask for it they tried to charge me for the dressing that should have came with my order. Very disappointed with my meal today. Not sure if management dropped the ball with ordering ingredients but why not inform your customers that you're out of over half the ingredients before taking an order

Atmosphere: 1

Food: 1

Service: 1

Rebecca Madrigal

Drive thru took forever

Atmosphere: 3

Food: 5

Service: 5

Recommended dishes: Salad

Girl Scout Cookiez

1) Chicken was overcooked and cold.
2) 20 min wait for food.
3) Employees laughing and goofing around. The supervisor was unprofessional. Gang member taking orders in drive-thru along with an unprofessional approach.
4) Norma could not take an order correctly.
5) Most of the customers in the lobby were disappointed. Check the camera's on 6/29 evening.
6) No diversity.
I've been coming here for years and the customer service and food quality has gone down the drain.

Atmosphere: 1

Food: 1

Service: 1

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